Napleton AutoWerks of Loves Park

Excellent Service! My experience was exactly how car buying should be. The salesman, Mike, was very knowledgeable about the car without being pushy. He let me enjoy the My experience was exactly how car buying should be. The salesman, Mike, was very knowledgeable about the car without being pushy. He let me enjoy the test drive while only pointing out the most important features so I could focus on the vehicle ride, handling, etc. I also dealt with Scott in finance and that went equally well. As I said at the beginning, this is how buying a car should be handled. More

Great service!! Napleton Honda provides great customer service. They are very accommodating, trustworthy and respectful. Big thanks to Matt and Tommy for helping me i Napleton Honda provides great customer service. They are very accommodating, trustworthy and respectful. Big thanks to Matt and Tommy for helping me in my car purchase. More

Great Cars, Great People Leasing for the first time was easy with Alex, Jorge, and Jim. They had the vehicle I wanted, and I got the right price without the haggle. This is Leasing for the first time was easy with Alex, Jorge, and Jim. They had the vehicle I wanted, and I got the right price without the haggle. This is the 3rd new vehicle I've got from Napleton Honda, been going there since 1999. More

Excellent and easy experience We love Matt Harkey. He has been super helpful and understanding for our family needs! Has never fed us a line just to get a sale. Honesty is what is We love Matt Harkey. He has been super helpful and understanding for our family needs! Has never fed us a line just to get a sale. Honesty is what is making us loyal customers! More

Great experience at Napleton! Thanks Matt and Chris! We came in to lease a vehicle for the second and we went to Matt as he helped us out tremendously 3 years ago! Matt and Chris went out of their way to We came in to lease a vehicle for the second and we went to Matt as he helped us out tremendously 3 years ago! Matt and Chris went out of their way to not only find the best deal for us, but they put a lot of thought into what would work best to accommodate our family! I HIGHLY recommend Matt, Chris Loch and Napleton Auto!! More

Great price No pressure Everyone at Napelton was easy to work with. They answered my questions yet did not pressure me to make a quick decision. It was en enjoyable experienc Everyone at Napelton was easy to work with. They answered my questions yet did not pressure me to make a quick decision. It was en enjoyable experience. More

Quick, easy , and very friendly Great experience, everyone was very helpful, knowledgeable and polite . I’ll be going back to this dealership to get my next Audi in a couple of year Great experience, everyone was very helpful, knowledgeable and polite . I’ll be going back to this dealership to get my next Audi in a couple of years. More

Tracy Battaglia We are on our 5th Honda lease and have always received exceptional service. Most recently we leased a Honda Pilot and I have to say it is officially m We are on our 5th Honda lease and have always received exceptional service. Most recently we leased a Honda Pilot and I have to say it is officially my favorite of all the Honda’s we’ve had to drive! Thank you Napleton’s for ALWAYS taking care of us! More

Wonderful experience I was able to purchase an Acura TL with the help of Justin Reid. He was exceptional with his communication and he went above and beyond to find a deal I was able to purchase an Acura TL with the help of Justin Reid. He was exceptional with his communication and he went above and beyond to find a deal that worked for me. In the end, I was able to walk away with a fantastic car and a fantastic experience. More

Took Too Long To Purchase Alex was a no pressure salesman and was knowledgeable about the vehicle we ultimately purchased. After several visits and test drives of other manufa Alex was a no pressure salesman and was knowledgeable about the vehicle we ultimately purchased. After several visits and test drives of other manufacturer's vehicles and two visits with Alex, we decided on a new 2018 Honda CR-V. We arrived at Napleton Auto Werks a little after 3:30 p.m. As we had previously test driven the car, we just sat down with Alex and worked out the details of the purchase rather quickly. However, the next step in the purchasing process was most frustrating. We were told we had to meet with the finance person to finalize things. As we were not financing the car, and paying cash, and there did not seem to be very many customers in the dealership, we anticipated a short wait. We did not know what the problem was, but we waited multiple hours. The dinner hour came and went and we still waited and waited. We were not in a situation that required us to drive off with the new car that night and suggested we return the following day, but were constantly reassured that it would only be a little longer. We finally got through with the finance person, in the car and left at 9:50 p.m. We were not expecting that purchasing a car would take over 6 hours. We did not bring my medications with me that I take with dinner, so I missed my medications as well as my dinner. We have purchased new vehicles before and have never spent that much time in the dealership. Apparently our time was not of any importance. Therefore, based on our purchasing experience, it is impossible for us to give a higher rating than average. By the way, we love the car. More