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Napleton's Aston Martin Downers Grove

Downers Grove, IL

4.8
835 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right. Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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217 Ogden Ave

Downers Grove, IL

60515

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Showing 835 reviews

March 31, 2025

From the moment I walked in Margaret introduced herself with a warm hug and assured me and my family would go home with a new car. I was able to take home the car I actually wanted with fair pricing. Along More

by Christia Asencio
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Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex!
March 19, 2025

Exceptional service at Napleton’s Aston Martin! Margaret went above and beyond to make the car-buying process seamless and enjoyable. She was knowledgeable, patient, and never pushy, making us feel More

by Mvillareal
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Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2025 -

Napleton's Aston Martin Downers Grove responded

Hello, we're glad to hear our Staff took such great care of you, we hope we can continue to be of service to you down the road!

March 08, 2025

Excellent service. Margaret was very responsive and knowledgeable. Financing was effortless and quick. They definitely understand their customers More

by hgallardo
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Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor
Mar 11, 2025 -

Napleton's Aston Martin Downers Grove responded

Hello, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 06, 2025

I had a great experience purchasing a car. This is my second time buying from napleton Aston Martin and it’s always a smooth experience! More

by Blitz
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2025 -

Napleton's Aston Martin Downers Grove responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

March 03, 2025

our Review • 15 Word Minimum Wonderful to work with! Purchased a car from Taylor in August and she was incredioly knowledgeable with the Maserati brand. She continues to check in and referred her to a f More

by S.Jacobs
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Recommend Dealer
Yes
Employees Worked With
Taylor Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2025 -

Napleton's Aston Martin Downers Grove responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

March 01, 2025

Best sales person I Met she was wonderful kindness And very professional I will recommend my friends to her More

by andygg1147
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2025 -

Napleton's Aston Martin Downers Grove responded

Hello, we're glad to hear you found our staff to be so informative and helpful. We are always more than happy to assist you if anything else comes up. Take care!

February 27, 2025

Thank you for the outstanding service! Smooth process, great sales person, and a fantastic experience overall! More

by Mnguyen828198
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Duerinck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2025 -

Napleton's Aston Martin Downers Grove responded

Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Napleton's Aston Martin of Downers Grove as your first choice for all your vehicle needs. Thank you, and have a fantastic day!

February 25, 2025

Excellent service. Very attentive throughout the buying experience. Would recommend to anyone buying a similar car. More

by Barefoot1999
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Taylor Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2025 -

Napleton's Aston Martin Downers Grove responded

Hi, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again!

February 25, 2025

I worked with Margaret on my 2022 Alfa Romeo Stelvio purchase. Working with with her was such of fantastic experience. Margaret’s dedication to customers is not easy to find in car dealerships nowadays. More

by Pazos.alejandro
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2025 -

Napleton's Aston Martin Downers Grove responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 11, 2025

My 2024 Aston DBX was delivered to my Cleveland OH location. I want to say thank you to the Napleton Aston Martin staff but especially to Kevin Farrell who did a great job helping me secure my car . More

by Ted D.
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Farrell
Feb 13, 2025 -

Napleton's Aston Martin Downers Grove responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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