Naples Nissan

I purchased my 2016 Nissan Rogue from Naples Nissan on Pine Ridge Rd. in Naples Florida. They advertised that the vehicle came with a lifetime from Total Warrant Service. I trusted Naples Nissan to keep m Pine Ridge Rd. in Naples Florida. They advertised that the vehicle came with a lifetime from Total Warrant Service. I trusted Naples Nissan to keep me informed of any issue. Overtime I had put my copy of the warranty with some other papers and put them in my storage. So when my CVT transmission went out on 10/12/2023 I took it back to Naples Nissan to get it repaired. I was told the transmission was not covered, so I had to pay for it out of pocket $5711.66. When I was able to get into my storage and read through the warranty I saw the transmission was covered so I called Naples Nissan, they said for me to get the paperwork sent to them. Then I had to fight with them to turn it over to Total Warranty Service. I was told from Naples Nissan that Total Warranty Service would not pay, but I believe they should go by the Warranty. Total Warranty Service has denied my claim for reimbursement for my transmission that had to be replaced in my 2016 Nissan Rogue. Even though I have met all the requirements laid out in the Warranty. More

Worse car buying experience ever stay away. After paying life time warranty on the car that I purchased 2011,when it was time to fix the bad cvt transmission,the third party insurance company t After paying life time warranty on the car that I purchased 2011,when it was time to fix the bad cvt transmission,the third party insurance company they use doesn’t want to pay .They make it seems like the warranty is coming from Nissan when you purchase the vehicle.Is a big scam,when is time to fix your vehicle they don’t want to fix it and then they try to sell me another new car with the same warranty and when I refuse the warranty they didn’t sell me the vehicle. Shame on you with your dishonest practice. More

After receiving an email saying my Nissan Pathfinder has some recalls , I decided to make the journey to Naples Nissan. Instead of telling me the recalls were complete, they decided to do a full inspection some recalls , I decided to make the journey to Naples Nissan. Instead of telling me the recalls were complete, they decided to do a full inspection and tell me what "they" wanted to fix. Never again will I go there. Set your Nissan free from them , don't let them empty your pocket. Dealer rating, 2. More

I came in to get my brakes bled because I thought that was the problem with my truck. They called me a little bit later and told me no the problem was the brakes were bad and I needed rotors as well and was the problem with my truck. They called me a little bit later and told me no the problem was the brakes were bad and I needed rotors as well and then they gave me a list of seven other different things that had to be done. So I called back and said only do the front brakes cause all I can afford is about $500. So when I went to pick the truck up they had bled the lines anyway and we’re charging me $700 and not using common sense to know that I didn’t need them bled because it was the brakes not the lines so why do it? I know why, it was to charge me extra money because the sales person Kim is there in the service department to make money by doing services you don’t need then trying to justify it by saying that bleeding the lines was my primary concern. Yes, it was my primary concern until you told me what the real problem was brakes and rotors so why bleed the brakes? Sooo mad!!! More

Great sales team, horrible management, the will make waste your time without even considering how valuable ppl times is waste your time without even considering how valuable ppl times is More