Naples Mazda - Service Center

Manager didn't care. Was told service would be 1 hour they took car 2 hours later. Wanted estimate was told it would cost $200. Defective screen which was documented a Was told service would be 1 hour they took car 2 hours later. Wanted estimate was told it would cost $200. Defective screen which was documented all over internet callously dismissed. Recalled up to 2016 not 2017. No apologies. Navigation system wouldn't load when car picked up took awhile until they disconnected/ reconnected battery. Again no apology. Will never go to again More

Was charged for work that should have already been done 2 years ago, also charged for checking an under warranty Mazda battery, not too happy. years ago, also charged for checking an under warranty Mazda battery, not too happy. More

I had a 12 PM appointment for an oil change and tire rotation. It took close to 3 hours to do this. That is unacceptable. I feel my time is too important. I will not be returning. rotation. It took close to 3 hours to do this. That is unacceptable. I feel my time is too important. I will not be returning. More

Roger was very pleasant to deal with. The waiting area was clean & comfortable. Had my car back in 90 minutes. All in all, a good experience The waiting area was clean & comfortable. Had my car back in 90 minutes. All in all, a good experience More

Service advisor was organized, timely and explained things well. He provided updates on the progress. I was in and out in about 90 minutes. Overall a great experience. things well. He provided updates on the progress. I was in and out in about 90 minutes. Overall a great experience. More

I’m a snowbirder from up north, get my car serviced every season before I go home. Always a pleasant experience with the service department, they explain everything and answer all my questions, thanks see yo season before I go home. Always a pleasant experience with the service department, they explain everything and answer all my questions, thanks see you next year More

Prompt service, Roger was great to work with for my service. Call back serviced and part ordered for my car service. Call back serviced and part ordered for my car More

Everybody was very cordial and feedback was very good. Will continue to bring my car to this dealership. Will continue to bring my car to this dealership. More

Roger Hess is an out standing customer service manager. Explanatory, cordial, and helpful. One of the best I’ve seen in the industry. Explanatory, cordial, and helpful. One of the best I’ve seen in the industry. More

Very good communication with Roger. We bought a new car so service was 6 months away but we had a small problem that Roger took care of immediately. Very good company all around. We bought a new car so service was 6 months away but we had a small problem that Roger took care of immediately. Very good company all around. More