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Naples Chrysler Dodge Jeep Ram - Service Center
Naples, FL
2,055 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,055 Reviews of Naples Chrysler Dodge Jeep Ram - Service Center
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Verified Customer
May 24, 2023
Our service advisor cared about us and our problem. She has updated us along the way. She is courteous and professional.Stephanie is the best! She has updated us along the way. She is courteous and professional.Stephanie is the best! More
by JohnMreczko
Employees Worked With
Stephanie C.
May 23, 2023
Service coordinator Bill was excellent, detail shop did a poor job, anything they couldn’t reach wasn’t done, roof, middle of hood and most of windshield poor job, anything they couldn’t reach wasn’t done, roof, middle of hood and most of windshield More
by smetzgermail
Employees Worked With
May 22, 2023
I took my jeep in today for and oil it took them three hours just to change my oil. When I talk to the front desk she says it should only be two hours so I want to get to be 2 1/2 I asked her about it and hours just to change my oil. When I talk to the front desk she says it should only be two hours so I want to get to be 2 1/2 I asked her about it and told them that I would be giving them a bad review. Her response was please don’t do that. It will affect my pay and did not seem to think about the customer at all. I went in to talk to the service manager and I asked why do you not take appointments because this is absolutely ridiculous and he says it’s always been first come first serve. I asked why are you would not take appointments. It’s supposed to be a fast lane for a oil change and he said it’s always been first come first serve so I told him if you would make it appointments with people it would be so much easier for all of us, and we would all be much happier but he did not seem to care that’s how it is and that’s how it’s going to be I will not be taking my vehicle back to them. I bought my vehicle from them so therefore I think I will go trade it in for something else at another dealership, and at that point never go back there again, they don’t care about their customers it’s all about them . So good luck taking your vehicle there I would not recommend it. More
by bets5631
Employees Worked With
Vendela
May 21, 2023
I’ve been to other Chryslers in the neighboring city and will never go back there. Naples Chrylser has hands down the best customer service and Wyatt has been extremely helpful my last two visits. will never go back there. Naples Chrylser has hands down the best customer service and Wyatt has been extremely helpful my last two visits. More
by zansavg
Employees Worked With
Wyatt
May 19, 2023
The crew was great Brian my service advisor went above and beyond to help me solve my issue . In addition , Justin Reynolds who has helped me in the past was also there to assist me and help Brian solve m and beyond to help me solve my issue . In addition , Justin Reynolds who has helped me in the past was also there to assist me and help Brian solve my problem. Great team work ! More
by cgelardi15
Employees Worked With
Brian Marshall
May 19, 2023
The service reps are so helpful ! !! Keep up the great work. And I appreciate the quick follow up of John Woodward and Vendela Harold on the status of the work being done on my Jeep. !! Keep up the great work. And I appreciate the quick follow up of John Woodward and Vendela Harold on the status of the work being done on my Jeep. More
by bergkg89
Employees Worked With
John Woodward, Vendela Harold
