Naples Chrysler Dodge Jeep Ram - Service Center

If I could give negative 5 stars, I would. Service is prompt UNTIL they get your vehicle. After that, you're at their mercy. All my appointments have been between 8-10 am, and every time, I sp Service is prompt UNTIL they get your vehicle. After that, you're at their mercy. All my appointments have been between 8-10 am, and every time, I spend 5-8 hours in there. I'm forced to go there because that's the closest to me. This last time, today, not only did I spend 5 hours in there, they charged my card twice, and now the refund will take 3-5 business days to refund. It took them that long to replace a hose that takes 5 minutes. They knew it was covered under warranty yet they claimed that was the reaso n it took so long. That was the biggest crock of xxxx I've ever heard. I think next time I'll drive to the dealership a couple of hours away and take my chances at getting potentially better service. I attempted to reach the General Manager but got a voicemail, which I left a message. I'm still waiting for a response. I highly recommend going elsewhere. More

Unacceptable,missing communication with customer all the time I don’t trust these dealer at all time I don’t trust these dealer at all More

Everything was done as requested. It took a littte longer than planned, though. Stephanie was professional and took that into account on the bill. It took a littte longer than planned, though. Stephanie was professional and took that into account on the bill. More

They lost the paper work, ignored my calls, didn't pay me when they said they would and in all respects were dishonest and unethical and probably fraudulent in their actions. Never go near them again. me when they said they would and in all respects were dishonest and unethical and probably fraudulent in their actions. Never go near them again. More

Vendela is absolutely the best! !! Personable. professional and a great listener. She also kept no touch with me about everything. She resolved everything for me!!! I would hire her !! Personable. professional and a great listener. She also kept no touch with me about everything. She resolved everything for me!!! I would hire her in a heartbeat!!! People like Vendela make it a pleasure to do business with a company!! Bradley at Enterprise was also very helpful! More

Excellent service This time my wait was timely. My representive was knowledgeable and help to know what service I needed My representive was knowledgeable and help to know what service I needed More

Excellent service and great staff. Always answer my questions about what is being done and when it will be completed. Always answer my questions about what is being done and when it will be completed. More

Facilities are comfortable and clean, service is professional and in a timely manner, service advisors are friendly and knowledgeable. I would recommend this dealer and it's service department. professional and in a timely manner, service advisors are friendly and knowledgeable. I would recommend this dealer and it's service department. More

Great customer service with a young man whose name starts with a K? Not sure I can remember his name but he has been my customer service representative more than one visit with a K? Not sure I can remember his name but he has been my customer service representative more than one visit More

Noah was on top of things and got right back to me as soon as I needed anything. I paid less for my oil change and tire rotation combined than I would’ve paid for just the oil change somewhere else! soon as I needed anything. I paid less for my oil change and tire rotation combined than I would’ve paid for just the oil change somewhere else! More