Naples Chrysler Dodge Jeep Ram - Service Center

Work van back in service! Thank you! It was a pleasure to work with Pawel Bartnicki at Naples Dodge today. He is professional and articulate and understood that I really needed my service It was a pleasure to work with Pawel Bartnicki at Naples Dodge today. He is professional and articulate and understood that I really needed my service van back in service asap. And he delivered. Thank you! More

Exelent I am happy with the treatment that the staff gave me, they solved all the problems of my car, and they delivered fast very good work I am happy with the treatment that the staff gave me, they solved all the problems of my car, and they delivered fast very good work More

Pawel was excellent to work with! Pawel kept me well informed during the repair, patiently answering all my questions. The repair was accurately assessed and fixed correctly the first Pawel kept me well informed during the repair, patiently answering all my questions. The repair was accurately assessed and fixed correctly the first time. I received a loaner which was a great convenience for me. I was very happy with my experience and would not hesitate to return or recommend the deslership to anyone. More

Very quick and friendly service. Naples Jeep was very efficient and quick to fix my vehicle. Friendly service with good communication from service manager, Pawel. I have had the vehic Naples Jeep was very efficient and quick to fix my vehicle. Friendly service with good communication from service manager, Pawel. I have had the vehicle serviced here many times and always happy with the service. The sales department is great, today. More

Service Fast, Friendly service. Vehicle was serviced in less time than estimated! Thank you Pawel for explaining all the scheduled procedures included in my Fast, Friendly service. Vehicle was serviced in less time than estimated! Thank you Pawel for explaining all the scheduled procedures included in my service appointment. More

The service department is a caos!!! I had an appt. Saturday morning for computer update on my 2016 RAM 1500. A month before I had oil change and the service advisor never mentioned the u I had an appt. Saturday morning for computer update on my 2016 RAM 1500. A month before I had oil change and the service advisor never mentioned the update. Three computer update they said for a whole day!!! That is absolute ridiculous!!! So Saturday morning the service called and left a message that they will call when the vehicle is ready. 3pm still no call so I called and Loran the service advisor told me they couldn't find the previous service record therefore they can`t do the updates, the don't know what computers need to be updated. I had the paper work in the truck, they never asked if I have it!!! So the truck never was serviced. Totally unprofessional!!! You should had seen what was going on when I was waiting just drop off the truck a day before around 5pm!!! They gave me an envelope to put the key in and said sign. never said write down the truck info!!! With or without a new ownership and a new software, the transition should not be that difficult. Lost the old service records, can`t find words. Never go back!!! More

Rude, poor service, complete ripoff Took my 2014 Jeep Grand Cherokee with 20,000 miles in to replace a blinker light which was out and to check for a leak. I had seen 2-3 pinkie size spo Took my 2014 Jeep Grand Cherokee with 20,000 miles in to replace a blinker light which was out and to check for a leak. I had seen 2-3 pinkie size spots on the garage floor. I was told I needed a new radiator for approximately $1400.00 which included labor at a rate of $195.00 per hour!!! Of course, warranty covers nothing. The blinker was not a bulb but a faulty socket ( $20 part) which had a 3-5 day lead time. I said forget it on the radiator repair and just wanted the car. Had to wait almost 2 hours to get my car. I was told it was my fault because I didn't call ahead. We actually called 3 times in the hour before we arrived and it went to voicemail each time. When I mentioned that, he said I must have called the wrong number and looked at me like I was an idiot. We called the correct number. I was charged $116.00 for the diagnostic for the blinker with no repair. Stay away!!! To the owner of this dealership, you don't know a thing about customer service or you have turned a complete blind eye. To those at Jeep, this dealership sucks. I will never go back. Please believe all the negative reviews. They are true. More

Poor diagnosis replacing parts that do not need to be repl Took my vehicle in for service with the noise coming from the engine. It was a loose bearing on the alternator they diagnose the problem as the tensi Took my vehicle in for service with the noise coming from the engine. It was a loose bearing on the alternator they diagnose the problem as the tensioner pulley replace the tensioner pulley and charged $400-$500 left the dealer and still have the same noise on the engine with the alternator bearing took the vehicle back they acknowledge that the alternator bearing was bad but said the tensioner pulley still needed to be replaced and wanted another $700 to replace the alternator there was never any problem with the tensioner pulley they just did not want to face the fact they replace the wrong part More

Naples Dodge Service Department I have purchased or leased 11 cars from Naples Dodge. I have serviced all of my vehicles with them and have been 100% satisfied. The service manager I have purchased or leased 11 cars from Naples Dodge. I have serviced all of my vehicles with them and have been 100% satisfied. The service manager John Atashian always goes above and beyond his duties to make you feel at ease that your vehicle will be fixed and at a reasonable and fair price. He is one of a kind, he truly cares about his customers. The whole Naples Dodge service team went above and beyond to provide excellent customer service while being very professional at their jobs. All appointments have been handled in a timely fashion. The service and dedication each employee gives to their customers is unmatched by any other dealership in Naples. They are truly committed to their customers. Mark More

Horrible service and repairs If I could give them minus 4 stars I would. I have had my 2012 Jeep Sahara in 4 times for the same problems. It only has 39,000 miles on it. Pr If I could give them minus 4 stars I would. I have had my 2012 Jeep Sahara in 4 times for the same problems. It only has 39,000 miles on it. Problems: MIL light keeps coming on. My hard top, which I've never even removed is pouring water out of it. I paid $350 in advance for a new seal which had to be ordered, then labor on top of that. My son keeps an umbrella in the car because every time I hit the brakes water pours out. Neither of these problems has been fixed. I've had to wait weeks between appointments just to drop it off. This morning I was driving my son to school and it lost power - again. I was almost rear ended by a school bus. Last time it was on the highway and I almost got hit by an 18-wheeler with my 80 year old mother. They don't care that they are endangering lives. No calls are ever returned. I have a case open with Jeep Corporate. Even they are appalled. I'm working on the right to a 5th visit. If I weren't so far in with them I would give up. My service advisor is rude and condescending and the rest aren't much better. I purchased my Jeep in Ft. Lauderdale but I don't think it would have made a difference had I bought it there. DO GO THERE. Christy - Stay at home Mom More