Naples Chrysler Dodge Jeep Ram - Service Center

James Patton was awesome James figured out my issue within a minute of arrival (sales had given me one fob from a different vehicle) so he personally ran me over to the shoppi James figured out my issue within a minute of arrival (sales had given me one fob from a different vehicle) so he personally ran me over to the shopping center so I could entertain myself while they programmed a new fob to the car, buzzed over and picked me up 45 minutes later and I headed home. Very happy with James and the level of service - HIGHLY recommend you give him a call for any service issues!! More

Very good Brian(service dept.)is the Best The best service ever Brian in service is the Best very good took care of me very very happy Dealership I would buy from! Everyone who needs a car s The best service ever Brian in service is the Best very good took care of me very very happy Dealership I would buy from! Everyone who needs a car service go there More

Great Service Had a ABS sensor out and had it and 2 recalls performed quickly and via my warranty. Rudy was our service rep and he was a true professional and cust Had a ABS sensor out and had it and 2 recalls performed quickly and via my warranty. Rudy was our service rep and he was a true professional and customer oriented. More

Professional and helpful We brought our vehicle in for service and well as making an inquiry about a new vehicle and a warranty on our current vehicle. Everyone was profession We brought our vehicle in for service and well as making an inquiry about a new vehicle and a warranty on our current vehicle. Everyone was professional ,knowledgeable,friendly and very helpful. More

Customer Satisfaction I was attended promptly by Michael. Even though they were very busy my waiting time was not as long as I had expected. Michael Richvalsky was courteou I was attended promptly by Michael. Even though they were very busy my waiting time was not as long as I had expected. Michael Richvalsky was courteous and polite. Very customer service oriented. More

It was amazing they took care of me n my car. I give it a 10 because they took care of everything I told them about..also they very patient and comprehensive to whatever you told them. I give it a 10 because they took care of everything I told them about..also they very patient and comprehensive to whatever you told them. More

Service department Sergio was very kind and efficient while working and explaining very thoughtful and thoroughly. I would highly recommend him to anyone needing their v Sergio was very kind and efficient while working and explaining very thoughtful and thoroughly. I would highly recommend him to anyone needing their vehicle serviced. More

Alverado my service manager was fantastic. He is professiona Service is always excellent and alverado was Proffesional. I didn’t have an extra car and he had a driver take me and pick me up. He was the best Service is always excellent and alverado was Proffesional. I didn’t have an extra car and he had a driver take me and pick me up. He was the best More

Parts Manager refused to honor Chrysler Parts coupon Naples Chrysler has a part I need and FCA US LLC offers 15% off coupon, RIGHT on the DEALER'S own webpage. An individual stating that he was the Part Naples Chrysler has a part I need and FCA US LLC offers 15% off coupon, RIGHT on the DEALER'S own webpage. An individual stating that he was the Parts Manager refused to honor the coupon unless I drive the 206 miles to the dealership and present it personally over the counter. After saying that it was available, he suddenly changed it to 'it's reserved for someone else'. It's not saved for someone else. This was 'pay back' for me being persistent with my inquiry. He just wanted me off the phone. I need someone at the Dealership to take ownership of this issue, before I escalate it to Chrysler Corporate. More

Unacceptable serivce received My car needed to go in for recall - there was a module that needed to be replaced which I was told would only take 15 minutes to complete. An appt wa My car needed to go in for recall - there was a module that needed to be replaced which I was told would only take 15 minutes to complete. An appt was scheduled and I dropped my car off at 10:00 am - I was told I could come back around 12:00 to pick it up. I called to double check and they said it wasn't done yet - so I waited and went back at 4:30 pm - they still had not touched my car. I was not happy and expressed this - the service manager who was quite rude then proceeded to tell me that the transmission had to be taken out for them to replace the module, I said well that certainly can't be done in 15 minutes like I was told?!? They pulled the car in immediately and i left there to head home - only to receive a call 18 minutes after leaving that the car was done and ready to go. WHAT??? The place was dirty and as far as I am concerned it was the worst Dodge dealer I have ever dealt with. In 2018 I purchased 3 dodge vehicles and 1 so far in 2019 and after this experience I have to question whether I should look at another make of vehicle moving forward. More