Naples Chrysler Dodge Jeep Ram - Service Center

Thieves I replaced my rear pads and rotors and my battery bought from this dealership two weeks ago, had jeep in for airbag recall and was told my rear breaks I replaced my rear pads and rotors and my battery bought from this dealership two weeks ago, had jeep in for airbag recall and was told my rear breaks and battery were in need of replacement soon. Advisor was great, service office is disgusting. Unacceptable for a service dept, lounge tables for these advisors to work on. First and last visit. Shame, Pawel was a great advisor. Deserves better than this place. More

JR aims to please J R works hard to provide a great experience, even thou this deals hip is busy beyond belief. Thanks JR! You are the man to work with! J R works hard to provide a great experience, even thou this deals hip is busy beyond belief. Thanks JR! You are the man to work with! More

helpful Andrea was really helpful when I called in a few days ago about my vihechle. Thanks for all you're help Andrea thank you so much Andrea was really helpful when I called in a few days ago about my vihechle. Thanks for all you're help Andrea thank you so much More

Knowledgable When I called back about my Dodge Andrea answer the phone and was very knowledgable . She recommended services to my Dodge that know other person has When I called back about my Dodge Andrea answer the phone and was very knowledgable . She recommended services to my Dodge that know other person has mention to ensure last longer More

Few dealers have guys like these The attention to detail and customer care were outstanding. Spoke to a very honest salesmen who took his time to explain things thoroughly making sure The attention to detail and customer care were outstanding. Spoke to a very honest salesmen who took his time to explain things thoroughly making sure we were on the same page the while time. I would recommend this dealer to anyone who appreciates friendly and prompt service as well as care. More

Horrible service- long waits Nothing but issues with this dealership. From scheduling, sometimes it takes 3 weeks+ to get in, to turnaround time for simple repairs. I have had sev Nothing but issues with this dealership. From scheduling, sometimes it takes 3 weeks+ to get in, to turnaround time for simple repairs. I have had several appointments for repairs that should take 2 hours run into days. 9/10 times, they haven't even touched the vehicle. Never again will I go to Naples Dodge. I was hoping the new ownership was going to change things for the better but it doesn't seem to be the case. More

Service department great with new ownership!! And Mildred is the absolute best. Highly recommend her. She followed up and made sure our vehicle was fixed department great with new ownership!! And Mildred is the absolute best. Highly recommend her. She followed up and made sure our vehicle was fixed fast. She provided the best possible customer service. More

Patel is the Man I have a second home in Naples and keep a Jeep there. I stayed with Jeep vs. a number of other dealers and vehicles because of my service advisor, Paw I have a second home in Naples and keep a Jeep there. I stayed with Jeep vs. a number of other dealers and vehicles because of my service advisor, Pawel. He honors promises and goes above and beyond. My time in Naples is tight so knowing I can rely on Naples Jeep because of Pawel is critical. More

Oil change Brought car in for an oil change. Took car in right away and everything went fine. The waiting room was comfortable and clean.I will be buying my next Brought car in for an oil change. Took car in right away and everything went fine. The waiting room was comfortable and clean.I will be buying my next car from Naples Dodge. More

Above and Beyond I recently brought my Jeep Grand Cherokee in for service and, upon my return home, I discovered that the issue was not completely resolved. I immedia I recently brought my Jeep Grand Cherokee in for service and, upon my return home, I discovered that the issue was not completely resolved. I immediately called the Service Department and spoke to my service rep, Lauren, who assured me that she would take care of the problem. Lauren recommended that I leave the car for a thorough inspection and, with that, graciously offered me a loaner at their expense. Lauren kept in touch with me every step of the way, and I'm happy to say the issue has been resolved at no additional cost. Lauren went above and beyond to make sure I was completely satisfied. Her sweet personality made my experience very pleasant. Lauren is the best!! More