Naples Chrysler Dodge Jeep Ram - Service Center

Bad the second time For the second time in three months I had my car in for service. The first time was 3 and half weeks. This time 5 days. My contact John is dynamite, For the second time in three months I had my car in for service. The first time was 3 and half weeks. This time 5 days. My contact John is dynamite, Unfortunately the staff is not. Grease all over the inside door as it was two months ago and the work they did left the wipers off. Not a good experience. Was think about trading my car in for an upgrade, but it won't be here. More

Better Off Season I have had my 2014 Town and Country minivan serviced 3 times at this dealership. The first two visits during off-season were completed in a matter of I have had my 2014 Town and Country minivan serviced 3 times at this dealership. The first two visits during off-season were completed in a matter of hours. My latest visit was in peak season here in Naples Florida so that likely caused my service to be slower. The service department required 3 days to finish a total of 9 jobs. The receipt that I received for the service was missing page 2 of 4. That was for jobs 5,6 and 7. I also noticed that on my last service, I was given a senior citizen discount, but that I didn't get it this time. Otherwise, the service was good considering how busy the service department was. More

Excellent service & friendly staff Excellent service & appreciate the shuttle service. Yearly checks done to car & new windshield wipers & key pods. All done perfectly to the vehicle. Excellent service & appreciate the shuttle service. Yearly checks done to car & new windshield wipers & key pods. All done perfectly to the vehicle. Great service department! More

Quality Service Had several AC charge at various service places including other Jeep Dealerships. None of them repaired my AC problem. One call to Naples Jeep Service Had several AC charge at various service places including other Jeep Dealerships. None of them repaired my AC problem. One call to Naples Jeep Service solved my AC problem. Thanks to an excellent service advisor, James Pratton in his kind manner, made him available by his cell number and arranged for service repair with a convenient loaner car during repair. The mechanics repaired what necessary. The facility is clean,friendly and accessible. I recommend this facility without reservations. More

Service I bought a used Jeep that had recalls. This was the first time I dealt with the Jeep dealership. Took it in very early on Wed. Morning. Rudy said it w I bought a used Jeep that had recalls. This was the first time I dealt with the Jeep dealership. Took it in very early on Wed. Morning. Rudy said it would be done by the end of the day on Wed. I told him I wouldn't be able to pick it up until Thurs. morning. I called 6 times and couldn't find out the status on my Jeep. Finally, the only person I could get through to was someone who schedules appointments. She tried two different numbers with the service department. No one answered. It is now Friday morning and no one can tell me a thing about my Jeep. The appointment lady asked if she could give them a message. I said, "Yes, tell them I will be in in an hour to pick up my Jeep done or not." When I got there I was told they broke the part and would need to keep it until a new part came in. I said, "Absolutely not. I will take it to another dealer." Rudy brought my Jeep to me after quite a wait and said it would take 45 minutes for paper work to be submitted. I told him I wanted to see the service manager. He got the paper work done quickly and I left. As I was leaving I saw a man in the parking lot who was also having his vehicle serviced. He was quite displeased (to put it nicely) with his service as well. I have a second vehicle so it wouldn't have been a big deal to leave it, I couldn't believe they couldn't give me a phone call. Rudy said I didn't have any right being upset with him. I guess my daughter is not getting the new Jeep we promised her! More

James Patton was awesome James figured out my issue within a minute of arrival (sales had given me one fob from a different vehicle) so he personally ran me over to the shoppi James figured out my issue within a minute of arrival (sales had given me one fob from a different vehicle) so he personally ran me over to the shopping center so I could entertain myself while they programmed a new fob to the car, buzzed over and picked me up 45 minutes later and I headed home. Very happy with James and the level of service - HIGHLY recommend you give him a call for any service issues!! More

Very good Brian(service dept.)is the Best The best service ever Brian in service is the Best very good took care of me very very happy Dealership I would buy from! Everyone who needs a car s The best service ever Brian in service is the Best very good took care of me very very happy Dealership I would buy from! Everyone who needs a car service go there More

Great Service Had a ABS sensor out and had it and 2 recalls performed quickly and via my warranty. Rudy was our service rep and he was a true professional and cust Had a ABS sensor out and had it and 2 recalls performed quickly and via my warranty. Rudy was our service rep and he was a true professional and customer oriented. More

Professional and helpful We brought our vehicle in for service and well as making an inquiry about a new vehicle and a warranty on our current vehicle. Everyone was profession We brought our vehicle in for service and well as making an inquiry about a new vehicle and a warranty on our current vehicle. Everyone was professional ,knowledgeable,friendly and very helpful. More

Customer Satisfaction I was attended promptly by Michael. Even though they were very busy my waiting time was not as long as I had expected. Michael Richvalsky was courteou I was attended promptly by Michael. Even though they were very busy my waiting time was not as long as I had expected. Michael Richvalsky was courteous and polite. Very customer service oriented. More