Naples Chrysler Dodge Jeep Ram - Service Center

Shockingly bad customer service and professionalism Please heed this warning. I am a professional Firefighter/Paramedic and Lieutenant with a well know local Fire Department. This is absolutely the wo Please heed this warning. I am a professional Firefighter/Paramedic and Lieutenant with a well know local Fire Department. This is absolutely the worst service department I have ever dealt with. I brought my Jeep commander in for service on an appointment last Friday at 1:15pm. My Jeep sat the entire weekend and wasn't first evaluated until Monday at 12pm. When I called to check the status of my vehicle my phone calls were ignored. I was assured by a Raven and Brittney separately on 4 occasions that a service tech "Mark" or manager "Ruth Flores" would return my calls as soon as possible. This never happen and my wife had to stop in on her way home from work to demand an update on the vehicles status. She was told "the Chyrsler mechanics could not figure out what the issue was with the vehicle". Mind you this is Naples Chrysler Doge Jeep you would hope since they sell these vehicles they would be best suited to diagnose and repair any issues rapidly. I could go on with a laundry list of follies, unprofessional and reprehensible actions by this Dealerships service department, but I won't. I will summarize Tuesday at 10am I was called by service tech " Ryan" stating "Good news the vehicle is fixed and ready" Spark plugs were changed charges for this totaled a staggering $325. I picked the vehicle up and it stalled in the parking lot! I brought it back spoke to Mrs. Flores who assured me the vehicle would be fixed at no charge. I received a phone call today Thursday at 2pm from service tech "Ryan" stating they still didn't know what was wrong! At there best guess it was this or that and the next thing they'd try would cost $800. I decided to cut my losses and now am left at square one. PLEASE STAY AWAY!!!! I don't know how these people sleep at night More

Service center. I have never written a bad review on an establishment until now. I have been a loyal customer of the Naples Dodge service center for years. Three diff I have never written a bad review on an establishment until now. I have been a loyal customer of the Naples Dodge service center for years. Three different dodge vehicles to be exact. The last two times I had my vehicle serviced from there has just been awful! Yesterday I had a scheduled appointment for an oil chang and tire rotation so I had asked how long it would be and he said a little over an hour. Meanwhile 3 hours later of waiting around I finally asked someone what was going on with my car. Ten minutes later they said oh your car has been done awhile ago. I was sitting in their waiting room all that time for nothing! Poorly run, unorganized and not so friendly people! Also no inspection sheet of what they had looked at as they advertise "free inspection." More

Terrible costumer care I'm leasing a new town and country and right after i left the dealership, i notice the steering wheel was off. Pulling to the right. 2 weeks later i g I'm leasing a new town and country and right after i left the dealership, i notice the steering wheel was off. Pulling to the right. 2 weeks later i go back and tell them whats going on. The take the car back and 3 hrs later they tell me its fixed. I hop in the car to go home and i notice that the steering wheel is now pulling to the left. One of their guys tells me the aligment is off after computer check, service refuses to do aligment because its not much off.Long story short. Very incompetent staff, no loaners, pick up driver took over 1 hour to come pick me up and in the end, an oil change lasted for 3 hours. Naples chrysler dealership is by far, the worst dealership in USA. Do not go there or you will realize that you will lose a lot. Not just money, also time and nerve. More

service department Service department is a rip off. They don't work with you at all. A month and half ago was there my car was dead. Got a new computer, next day picked Service department is a rip off. They don't work with you at all. A month and half ago was there my car was dead. Got a new computer, next day picked it up and died not even a block from the dealer. This week I went to get my transmission fluids replaced. Now I have a blown head gasket charging me 1700 dollars u crazy. in the last 2 and half months I spent almost 3 grand and u cant work with me. No loaner cars at all. Had no car for 3 days last month. Stay away from this dealer More

Waited all day I scheduled my appointment 1 week in advance. They told me when to come in to have my oil changed and tires rotated. I dropped off my Ram 1500 at 7: I scheduled my appointment 1 week in advance. They told me when to come in to have my oil changed and tires rotated. I dropped off my Ram 1500 at 7:30 AM and found a ride to work. I came back to the dealership at 5:30 PM, after work. They could not find my paperwork. When they found the paperwork, that never got around to servicing my truck. They requested I drop it off again tomorrow, and they would do their best to get to my truck. Are you kidding me? This is not my first visit, and not my first bad experience, just the latest. I will not buy a Chrysler product again because I don't want to deal with this dealership any more. My truck is still under warrantee, so I will have to take my truck to another town to get service. What a shame Chrysler allows Naples to keep their dealership. They do nothing but shame the product. More

Worst experience ever. My wife took in our 2009 Town and Country for an oil change and was told that she needed a brake job. She authorized it, waited and took the van home. She noticed that it was pulling Country for an oil change and was told that she needed a brake job. She authorized it, waited and took the van home. She noticed that it was pulling to the side when she hit the brakes. I took it back the next day and they at first said there was no problem. I had a mechanic drive it with me and the brakes totally locked up. They said the calipers were bad and wanted me to pay an additional $900. More

I have visited this dealer multiple times. Most of the time the service is oaky. I like how they communicate with me when the car is in service. Other then that I would not go back. Ever since lee left th time the service is oaky. I like how they communicate with me when the car is in service. Other then that I would not go back. Ever since lee left the customer service went down hill. More