Naples Chrysler Dodge Jeep Ram - Service Center

Terrible and incompetent service! On my first visit for factory recalls and an oil change I talked to a service dept representative over the phone and specified I wanted a synthetic o On my first visit for factory recalls and an oil change I talked to a service dept representative over the phone and specified I wanted a synthetic oil change and made my appointment. Due to my busy work schedule I dropped the truck off at night and put my keys in the drop box along with the form for service requested on which I wrote *synthetic oil change*. The next day a service rep called me and I reminded him I wanted a synthetic oil change. When I picked it up they checked me out and explained what they did. They did change the oil but did not use synthetic oil! OK - I know mistakes happen but with so many alerts it seemed a little ridiculous. I think my next visit was unremarkable but my third was horrible. I dropped it off Wed night for Thursday service: two more factory recalls, two rusted broken hose clamps (in a 2.5yo diesel truck with 27,000 miles) , and another synthetic oil change. I had joined their service rewards program and had 3 prepaid oil changes coming. I was called Thursday afternoon by Mike and was told my truck was ready to pick up. Hurricane problems had me out of town but I called Sat afternoon from work and asked to see if I had a bill, to pay it if I did, and to pick my truck up after hours. After over 21 minutes on hold I was finally told I could not pick up my truck because Mike ( my appointed service representative) had not done paperwork on my truck. I asked if I even had a bill - again was told to wait until Monday when Mike would return to work. I explained I needed my truck Sunday night when I got off work to leave town again. Same answer. I asked if I could pick up my truck and they could call me with my bill whenever they figured out if I even owed any money. I was trying to pay them, Im a member of their prepaid rewards program! Again NO was their answer. I explained I shouldnt be inconvenienced because they didn't complete their work. Again I was told my only option was to wait until Mike did my paperwork on Monday. I can't believe this incredibly poor level of service. More

Thieves I replaced my rear pads and rotors and my battery bought from this dealership two weeks ago, had jeep in for airbag recall and was told my rear breaks I replaced my rear pads and rotors and my battery bought from this dealership two weeks ago, had jeep in for airbag recall and was told my rear breaks and battery were in need of replacement soon. Advisor was great, service office is disgusting. Unacceptable for a service dept, lounge tables for these advisors to work on. First and last visit. Shame, Pawel was a great advisor. Deserves better than this place. More

JR aims to please J R works hard to provide a great experience, even thou this deals hip is busy beyond belief. Thanks JR! You are the man to work with! J R works hard to provide a great experience, even thou this deals hip is busy beyond belief. Thanks JR! You are the man to work with! More

helpful Andrea was really helpful when I called in a few days ago about my vihechle. Thanks for all you're help Andrea thank you so much Andrea was really helpful when I called in a few days ago about my vihechle. Thanks for all you're help Andrea thank you so much More

Knowledgable When I called back about my Dodge Andrea answer the phone and was very knowledgable . She recommended services to my Dodge that know other person has When I called back about my Dodge Andrea answer the phone and was very knowledgable . She recommended services to my Dodge that know other person has mention to ensure last longer More

Few dealers have guys like these The attention to detail and customer care were outstanding. Spoke to a very honest salesmen who took his time to explain things thoroughly making sure The attention to detail and customer care were outstanding. Spoke to a very honest salesmen who took his time to explain things thoroughly making sure we were on the same page the while time. I would recommend this dealer to anyone who appreciates friendly and prompt service as well as care. More

Horrible service- long waits Nothing but issues with this dealership. From scheduling, sometimes it takes 3 weeks+ to get in, to turnaround time for simple repairs. I have had sev Nothing but issues with this dealership. From scheduling, sometimes it takes 3 weeks+ to get in, to turnaround time for simple repairs. I have had several appointments for repairs that should take 2 hours run into days. 9/10 times, they haven't even touched the vehicle. Never again will I go to Naples Dodge. I was hoping the new ownership was going to change things for the better but it doesn't seem to be the case. More

Service department great with new ownership!! And Mildred is the absolute best. Highly recommend her. She followed up and made sure our vehicle was fixed department great with new ownership!! And Mildred is the absolute best. Highly recommend her. She followed up and made sure our vehicle was fixed fast. She provided the best possible customer service. More

Patel is the Man I have a second home in Naples and keep a Jeep there. I stayed with Jeep vs. a number of other dealers and vehicles because of my service advisor, Paw I have a second home in Naples and keep a Jeep there. I stayed with Jeep vs. a number of other dealers and vehicles because of my service advisor, Pawel. He honors promises and goes above and beyond. My time in Naples is tight so knowing I can rely on Naples Jeep because of Pawel is critical. More

Oil change Brought car in for an oil change. Took car in right away and everything went fine. The waiting room was comfortable and clean.I will be buying my next Brought car in for an oil change. Took car in right away and everything went fine. The waiting room was comfortable and clean.I will be buying my next car from Naples Dodge. More