Naples Chrysler Dodge Jeep Ram - Service Center

New ownership doesn’t care about customers Bought my Grand Caravan 2015. Had great experience with them until they switched owners and a few months later I went in to have my vehicle serviced. Bought my Grand Caravan 2015. Had great experience with them until they switched owners and a few months later I went in to have my vehicle serviced. I was told the oil rewards card I purchased was no longer any good. I was told they sent me a letter and email. I received neither. What a rip off. I lost all that money and they said I was out of luck. More

Worst dealership service experience in my lifetime!!! These guys know that they have a captive customer base. There are no other FCA dealership for miles. My abysmal experience with them started when I bo These guys know that they have a captive customer base. There are no other FCA dealership for miles. My abysmal experience with them started when I bought a new Chrysler 300 from them in February 2010. When I went to complete the deal the price had mysteriously increased by $300+ but they somehow were able offset this increase by increasing the allowance on my trade-in (?). I would have walked away right then but I had 2 certified checks made out to them only (a mistake on my part and never repeated again). The car is great and we still have it. My wife wouldn't think of parting with it. Their service department is the worst that I've ever experienced in my 52 years of new car ownership! My recommendation is to just stay away unless it is warranty work. The service write up people are on commission, as they are everywhere, and will do their best, for THEIR benefit, to jack up YOUR bill with unnecessary additional services. JUST STAY AWAY UNLESS YOU HAVE ABSOLUTELY NO OTHER ALTERNATIVE!!! More

Big change in service department I bought my Chrysler Pacifica new in 2016. I had minor issues from the get go, and never received any resolution on any if them. We go north in the sp I bought my Chrysler Pacifica new in 2016. I had minor issues from the get go, and never received any resolution on any if them. We go north in the spring, and thank goodness there was a wonderful dealership in Traverse City, Michigan. I was skeptical to come back to Naples CDJR, but bought the 3 year extended service and warranty, so felt I needed to give the service department another chance. I took my car in for a recall and service in April, and my, what a difference!!! My visit was quick, small issues were resolved, people were pleasant, and work was done well. The change is amazing!! Thank you! I will be back!!! More

Excellent Service! He was attentive and helped me throughout the entire process. He provided me with constant communication. Best writer I have worked with. I would come He was attentive and helped me throughout the entire process. He provided me with constant communication. Best writer I have worked with. I would come back again thanks to him. More

Worst customer service-Management, service advisors Never have I ever seen or experienced the worst customer service in my life. While being in the customer service industry myself, it's appalling. It's Never have I ever seen or experienced the worst customer service in my life. While being in the customer service industry myself, it's appalling. It's a little long, but there were so many opportunities to at least make it better. To start off with, my dog decided it was a great idea to eat my remote key. I immediately called the service department at 11:30 and was sent to voicemail. I left a message thinking they would call me back within 30 minutes (hour tops). 3:00 comes and call back again. Again I had to call back, never got a return phone call. I then again was sent to voicemail, decided to hang up and call right back. I got through and was put on hold for 45 minutes! I hung up, only then because I started becoming upset, they patched me through to Mike. at this time it is now 4:00. He proceeded to tell me that "oh you have AAA? You could of just towed it in and we'd get you a new one. Just come on in and we'll take care of it." I told him I wasn't able to do that because I had to leave for work at 5:30 that is why I called earlier in the first place!!!! The next day I bring in my car and they said it was going to be about an hour and they only had one key left in stock! A little over an hour comes around and they pop their heads in and tell me that it was a defective key and they would have to wait until tomorrow to get another one. I had to work again that night and had no vehicle. Told me to go to hertz and they rent me a car for $30 but I wasn't able to because I didn't have a credit card. Went to enterprise got a car for $60. The next day they called it was completed, so I go in and ask for the manager. Rhonda came out and I explained how the communication was just awful which she said well its not my fault your dog ate the key. Never did I say it was. I asked if she could help me out and deduct the price of enterprise for my trouble, she said no that's not how it works. Not only was I getting the worst attitude ever from her, she cared less that I was so unhappy. I said then you're losing a very valuable customer and just replied, "that's fine" turned around and left me standing there. NEVER COME HERE TO SERVICE YOUR CAR! GO TO GALENA IN FORT MYERS More

WRETCHED TELEPHONE AND E-MAIL COMMUNICATIONS RECENT EXPERIENCE IN RETURNING A LEASED CAR ON MARCH 8. 1. CALLS FOR INFORMATION WERE DIRECTED TO ANDREA TERCERO ON MARCH 9 TO DISCUSS RETRIEVAL O RECENT EXPERIENCE IN RETURNING A LEASED CAR ON MARCH 8. 1. CALLS FOR INFORMATION WERE DIRECTED TO ANDREA TERCERO ON MARCH 9 TO DISCUSS RETRIEVAL OF PLATE AND ON MARCH 13 TO TRY TO UNDERSTAND WHY THE LEASING COMPANY HAD NOT YET BEEN NOTIFIED OF THE CAR RETURN. NETIHER CALL RETURNED. 2. E-MAIL PER FORM ON WEB PAGE TO F & i MANAGER DARCHE ON MARCH 7 NOT RESPONDED TO. 3. E-MAIL PER FORM ON WEB PAGE TO FINANCE MANAGER BUCKLEY ON MARCH 7 OR 8 NOT RESPONDED TO. THE PATTERN SEEMS TO BE THAT IN-BOUND COMMUNICATIONS TO ADMINISTRATIVE PERSONS ARE NOT RETURNED. PREVIOUS UNSATISFACTORY COMMENTS SUBMITTED OVER THE LAST SEVERAL YEARS ABOUT TELEPHONE INTERFACE (TOO MANY MENUS AND INTERCEPTS); ABOUT CONDITIONS IN THE SERVICE RECEPTION AREA (GENERAL MANAGER GRATKOWSKI DID RESPOND WITH A PHONE CALL AFTER MY WIFE WROTE HIM A LETTER) ON-LINE COMMUNICATIONS ORIGINATING WITH THIS DEALER AND INTERCEPTS FOR 'CHAT' ARE FIELDED BY PERSONS NOT AFFILIATED WITH THE DEALER WHO HAVE VIRTUALLY NO KNOWLEDGE OF DEALER OPERATIONS AND ARE NOT EMPLOYED THERE. ALL IN ALL NOT A DEALER I CARE TO DO FUTURE BUSINESS WITH. CHARLES BERRY NAPLES More

Took much longer than estimated. John was focused and did his best to assist in the midst of a chaotic environment all the while feeling ill. He did a great job. John was focused and did his best to assist in the midst of a chaotic environment all the while feeling ill. He did a great job. More

Poor customer service at this dealership service department Very, very poor customer service at this dealership's service department. Called at least 15 times in 3 days to try to find out if transmission fluid Very, very poor customer service at this dealership's service department. Called at least 15 times in 3 days to try to find out if transmission fluid cooling line leak is covered under warranty. All 15 times was transferred to service department;s voice answering service, nobody ever picked up. Decided to drive there to get an answer. Non of 7 or 8 service advisers came out of their room to ask if I needed any help for 20 minutes while I was standing in waiting room. They were too busy to chat and lough among each other. Opened door of their room and asked if anyone can help me. They all looked at me like I am not supposed to bother them. After asked second time one adviser answered. I asked my question. Adviser said, they will not be able to let me know if that particular problem/leak is covered or not unless I will bring my truck and pay for diagnose made in their shop. I said diagnose was already made in transmission shop, all I need to know if it covered under factory warranty or not so I can make decision to repair it in another place without warranty or I can bring it to dealership to make repair under warranty. The answer was: " I can not answer to your question without building the case on our computer after our diagnose". I will never buy another truck or car from dealership again, and I doubt any of my kids or friend will do ether. I do not want to deal with service department of this dealership ever again. More

Rude customer service When I came in to see about service on my wrangler I spoke with Mrs. Tercero and she was very rude and obnoxious. She treated me like I don’t understa When I came in to see about service on my wrangler I spoke with Mrs. Tercero and she was very rude and obnoxious. She treated me like I don’t understand the work being done on my Jeep. I find it very disconcerting that you would allow your staff to treat customers in this manner. Not to mention the check out was despicable and incompetent. But most of all I just can not fathom how one such as Mrs. Tercero can be so rude towards a customer when her job is in the customer service. I pray that you find someone more pleasing to the eyes and ears because lord knows this is not what customer service should LOOK and sound like. More

Non exsistetent service This dealer is by far the worst dealer that I have ever been to. The mechanics/technicians are poorly qualified in my opinion considering that they ne This dealer is by far the worst dealer that I have ever been to. The mechanics/technicians are poorly qualified in my opinion considering that they never resolve the issue of compliant and they have absolutely no concept of time. 1st complaint Car was in dealer for 15 days & issued not resolved. After bring in car with the same compliant 3 different times I gave up & crossed my fingers that the problem would not get worst. Less than 3 months later power steering pump went out. Car sat the the dealer for 30 days and when it was finally returned my front driver tire was flat. The communication between the advisors/managers & clients is extremely poor. I truly do not understand how this dealer can stay in business this way. Unfortunately for me this is the closest dodge dealer in my area the next being 35 miles away. More