Naples Chrysler Dodge Jeep Ram - Service Center

Great service! Routine servicing. Everything went well--good experience. Pawel was courteous and helpful. Ran my keep through the car wash. Good overall experien Routine servicing. Everything went well--good experience. Pawel was courteous and helpful. Ran my keep through the car wash. Good overall experience. I would return. More

Seamless This was the first time I ever brought my car to this dealership and it was a great experience! The customer service was excellent. The dealership was This was the first time I ever brought my car to this dealership and it was a great experience! The customer service was excellent. The dealership was clean. The process was efficient and everyone was very kind and professional. I will definitely return and recommend to others! More

Oil change Great service. Very professional service representative. Very knowledgeable regarding what had to be done. Would recommend this dealer to everyone. As Great service. Very professional service representative. Very knowledgeable regarding what had to be done. Would recommend this dealer to everyone. As previously stated, I would recommend this dealership to everyone. More

Service Appointment I was very pleased with Pawel Bartnicki. We were serviced promptly and courteously. I also appreciated him taking the time to run my Jeep through the I was very pleased with Pawel Bartnicki. We were serviced promptly and courteously. I also appreciated him taking the time to run my Jeep through the car wash prior to delivery. More

Recent Service Experience Pawel was very efficient and professional. Communicated very well with us concerning our wait time and what to expect with the repair. We would reco Pawel was very efficient and professional. Communicated very well with us concerning our wait time and what to expect with the repair. We would recommend the Service Center. Thank you More

Great service The dealership was great. Pawel made it very easy for me to set up an appointment and also quickly gave me a quote. I am usually hesitant to use a dea The dealership was great. Pawel made it very easy for me to set up an appointment and also quickly gave me a quote. I am usually hesitant to use a dealership because I have had bad luck with dealerships in the past. Pawel was very profiessional and easy to work with. I was unable to pick up my vehicle before the service department closed so my fiancée had to pick up my Jeep. She had no issues at all. Thank you! More

Terrible Customer Service I have been a loyal Chrysler customer for over 25 years but most recently purchased a Cadillac because of the poor service from Naples Dodge. I still I have been a loyal Chrysler customer for over 25 years but most recently purchased a Cadillac because of the poor service from Naples Dodge. I still own a Dodge that needed recall repair and other extended warranty items (Chrysler policy) fixed. I didn't want to drive all the way to Fort Myers but next time I will. They have had the car for a week and when I went to pick it up today after receiving a call that the car was finished I found out that only one strut was replaced...no one replaces only one strut ever. So after another hour and 44 minutes I received a loaner and was told my car would be completed hopefully by Thursday. The service folks are very nice...everyone there is but there is a real problem...you can't believe anything they tell you. The stories change daily from it will take 5 days for the part to come in to oh we worked miracles and got it in today your car is ready - when it truly isn't. The topper is phone calls are not returned. New ownership or some local Chrysler competition is clearly needed here! More

Pawel Bartnicki Everything proceeded as it should have, it was all done well, with a 2 year warranty which is laughable with planned obsolescence in minds of the manu Everything proceeded as it should have, it was all done well, with a 2 year warranty which is laughable with planned obsolescence in minds of the manufacturers. The only problem is the pricing of parts, It's not his fault, but the auto industry is still dragging its heels when it comes to innovation. This is par for the course, and it sucks that he works for this disruptive dinosaur. That's the nature of the of life though. The people need a villain, and its up to other people to find comfort. Thanks Pawel for making me realize that dealerships exist for cars and not customers. Oh Mildred is cool too, I like her, and I'm glad shes been there as many costs have risen and yet the Americans citizens paychecks haven't. Thanks again Pawel! I only recommend this dealership if you have enough money to have a proper relationship with them. If you have an older car, you probably shouldn't go here, even with their neato credit card (not with a local credit union, so there is still room for lots of collusion that the consumer still pays for.) I wish someone would have a system where you can pay over the internet, then pick your car up at your convenience, instead of theirs. Also, just have Pawel or other employee be available for a phone consultation while an app stores all the data you need on the car (making it transferable to other mechanics). The whole parts/labor and billing process always seems seedy, its just worse at larger companies because they have so many more costs to cover, like car inventory. More

Pawel Bartnicki I was very impressed with the friendliness and efficiency of the service department and Pawel. When I have had service at my dealer in Ohio, they ju I was very impressed with the friendliness and efficiency of the service department and Pawel. When I have had service at my dealer in Ohio, they just point to where your car is parked after service but Pawel not only walked me up to the cashier but then walked me out to my car. More

Great Pawel was very proficient and attentive in getting my battery replaced in a timely manner. Putting a minimum of words is dumm, this I dont like and y Pawel was very proficient and attentive in getting my battery replaced in a timely manner. Putting a minimum of words is dumm, this I dont like and you should get rid of it. More