Naples Chrysler Dodge Jeep Ram - Service Center

They are very good on there customer service and to make sure your satisfied with everything!! Tyrone was great, work completed as promised, shuttle service excellent!! Thx again for all help sure your satisfied with everything!! Tyrone was great, work completed as promised, shuttle service excellent!! Thx again for all help More

Repair of A/C and recall maintenance A/C had stopped working and a recall on a fan belt needed service. John Woodward got us a free rental while we waited. ( It took more than a day.). W A/C had stopped working and a recall on a fan belt needed service. John Woodward got us a free rental while we waited. ( It took more than a day.). Work completed on time. Car works fine. More

Very professional Daniel handled my issues with professionalism and in a timely manner. He kept up to speed on where I was regarding my vehicle issues. I would highly r Daniel handled my issues with professionalism and in a timely manner. He kept up to speed on where I was regarding my vehicle issues. I would highly recommend this dealership ship to my friends. More

Mike Sullivan and all the staff were very curtious and even with a minor set back took care of the problem in a timely matter. Very pleased with the overall outcome! even with a minor set back took care of the problem in a timely matter. Very pleased with the overall outcome! More

Only disappointment was it took about 1 1/2 weeks and hard to talk to a real person when calling dealership. Also could not locate reason for starter problem. hard to talk to a real person when calling dealership. Also could not locate reason for starter problem. More

Phone system is not acceptable! Had an appointment and car only looked at 24 hours after scheduled appointment. Inadequate customer parking Tyrone was pleasant Overall it was not a pleasant experience. car only looked at 24 hours after scheduled appointment. Inadequate customer parking Tyrone was pleasant Overall it was not a pleasant experience. ! More

One of the very worst dealerships & service centers in Naple Purchased my car from them 15 months ago. The worst service centre I have ever used. They had my Jeep for 2 days to fix the electronic ignition under Purchased my car from them 15 months ago. The worst service centre I have ever used. They had my Jeep for 2 days to fix the electronic ignition under warranty. They never call you and they do not return your calls. Even when you ask to speak to the service manager, (Bobby) he ignores you, when you eventually speak to a service rep they simply lie to you. The only contact I received was after 48 hours by text. Unbelievably it costs you a premium to reply to their texts. The general manager Tony was shown the evidence on my phone of this shady practice. Guess what they NEVER FIXED the ignition problem. I had seen the General Manager to complain, he claimed to be recently transferred and he told me that he knew they had problems. He gives you his business card and smiles a lot. "Call me any time and use my cell number". I called him Saturday, to tell him the ignition was even worse than before they "repaired" it. Of course, he did not actually answer his cell phone, so I left a msg. It is Tuesday night, guess what, he never returned my call. I do not do business with liars. Today I sold my Jeep. Obviously not to them. It only had 13,500.00 miles on it. Thank God, I never have to go back there. Strangely enough, their sales department lies through their teeth also. They had a Mercedes advertized. I looked at it. The online advertisement claimed 1 OWNER TAKEN AS A LOCAL TRADE-IN. You simply had to open and read the Carfax report that was attached to their ad. It was A TWO OWNER CAR THAT THEY HAD PURCHASED AT A FLORIDA AUCTION. They are too incompetent to read their own listings Carfax report. HAVE NOTHING TO DO WITH THIS TOTALLY DREADFUL DEALERSHIP. More

One of the best dealership I have been to for service of my vehicle. The service representative was very good and kept me updated regarding the vehicle. my vehicle. The service representative was very good and kept me updated regarding the vehicle. More

awful showed up for two service appointments that I scheduled well in advance to address a jeep recall notification. the first time two service techs called showed up for two service appointments that I scheduled well in advance to address a jeep recall notification. the first time two service techs called in sick and I was informed that I could not wait for the repair and no rentals were available. So I rescheduled the appointment for a week later only to find out when I showed up that the parts were not available. so now it has been almost two months and I am still waiting for a call that the parts are available. More

Daniel was very prompt, courteous and professional. He was also very knowledgeable about the service for my vehicle and what is required for it to be maintained. was also very knowledgeable about the service for my vehicle and what is required for it to be maintained. More