Naples Chrysler Dodge Jeep Ram - Service Center

Excellent Service! He was attentive and helped me throughout the entire process. He provided me with constant communication. Best writer I have worked with. I would come He was attentive and helped me throughout the entire process. He provided me with constant communication. Best writer I have worked with. I would come back again thanks to him. More

Worst customer service-Management, service advisors Never have I ever seen or experienced the worst customer service in my life. While being in the customer service industry myself, it's appalling. It's Never have I ever seen or experienced the worst customer service in my life. While being in the customer service industry myself, it's appalling. It's a little long, but there were so many opportunities to at least make it better. To start off with, my dog decided it was a great idea to eat my remote key. I immediately called the service department at 11:30 and was sent to voicemail. I left a message thinking they would call me back within 30 minutes (hour tops). 3:00 comes and call back again. Again I had to call back, never got a return phone call. I then again was sent to voicemail, decided to hang up and call right back. I got through and was put on hold for 45 minutes! I hung up, only then because I started becoming upset, they patched me through to Mike. at this time it is now 4:00. He proceeded to tell me that "oh you have AAA? You could of just towed it in and we'd get you a new one. Just come on in and we'll take care of it." I told him I wasn't able to do that because I had to leave for work at 5:30 that is why I called earlier in the first place!!!! The next day I bring in my car and they said it was going to be about an hour and they only had one key left in stock! A little over an hour comes around and they pop their heads in and tell me that it was a defective key and they would have to wait until tomorrow to get another one. I had to work again that night and had no vehicle. Told me to go to hertz and they rent me a car for $30 but I wasn't able to because I didn't have a credit card. Went to enterprise got a car for $60. The next day they called it was completed, so I go in and ask for the manager. Rhonda came out and I explained how the communication was just awful which she said well its not my fault your dog ate the key. Never did I say it was. I asked if she could help me out and deduct the price of enterprise for my trouble, she said no that's not how it works. Not only was I getting the worst attitude ever from her, she cared less that I was so unhappy. I said then you're losing a very valuable customer and just replied, "that's fine" turned around and left me standing there. NEVER COME HERE TO SERVICE YOUR CAR! GO TO GALENA IN FORT MYERS More

WRETCHED TELEPHONE AND E-MAIL COMMUNICATIONS RECENT EXPERIENCE IN RETURNING A LEASED CAR ON MARCH 8. 1. CALLS FOR INFORMATION WERE DIRECTED TO ANDREA TERCERO ON MARCH 9 TO DISCUSS RETRIEVAL O RECENT EXPERIENCE IN RETURNING A LEASED CAR ON MARCH 8. 1. CALLS FOR INFORMATION WERE DIRECTED TO ANDREA TERCERO ON MARCH 9 TO DISCUSS RETRIEVAL OF PLATE AND ON MARCH 13 TO TRY TO UNDERSTAND WHY THE LEASING COMPANY HAD NOT YET BEEN NOTIFIED OF THE CAR RETURN. NETIHER CALL RETURNED. 2. E-MAIL PER FORM ON WEB PAGE TO F & i MANAGER DARCHE ON MARCH 7 NOT RESPONDED TO. 3. E-MAIL PER FORM ON WEB PAGE TO FINANCE MANAGER BUCKLEY ON MARCH 7 OR 8 NOT RESPONDED TO. THE PATTERN SEEMS TO BE THAT IN-BOUND COMMUNICATIONS TO ADMINISTRATIVE PERSONS ARE NOT RETURNED. PREVIOUS UNSATISFACTORY COMMENTS SUBMITTED OVER THE LAST SEVERAL YEARS ABOUT TELEPHONE INTERFACE (TOO MANY MENUS AND INTERCEPTS); ABOUT CONDITIONS IN THE SERVICE RECEPTION AREA (GENERAL MANAGER GRATKOWSKI DID RESPOND WITH A PHONE CALL AFTER MY WIFE WROTE HIM A LETTER) ON-LINE COMMUNICATIONS ORIGINATING WITH THIS DEALER AND INTERCEPTS FOR 'CHAT' ARE FIELDED BY PERSONS NOT AFFILIATED WITH THE DEALER WHO HAVE VIRTUALLY NO KNOWLEDGE OF DEALER OPERATIONS AND ARE NOT EMPLOYED THERE. ALL IN ALL NOT A DEALER I CARE TO DO FUTURE BUSINESS WITH. CHARLES BERRY NAPLES More

Took much longer than estimated. John was focused and did his best to assist in the midst of a chaotic environment all the while feeling ill. He did a great job. John was focused and did his best to assist in the midst of a chaotic environment all the while feeling ill. He did a great job. More

Poor customer service at this dealership service department Very, very poor customer service at this dealership's service department. Called at least 15 times in 3 days to try to find out if transmission fluid Very, very poor customer service at this dealership's service department. Called at least 15 times in 3 days to try to find out if transmission fluid cooling line leak is covered under warranty. All 15 times was transferred to service department;s voice answering service, nobody ever picked up. Decided to drive there to get an answer. Non of 7 or 8 service advisers came out of their room to ask if I needed any help for 20 minutes while I was standing in waiting room. They were too busy to chat and lough among each other. Opened door of their room and asked if anyone can help me. They all looked at me like I am not supposed to bother them. After asked second time one adviser answered. I asked my question. Adviser said, they will not be able to let me know if that particular problem/leak is covered or not unless I will bring my truck and pay for diagnose made in their shop. I said diagnose was already made in transmission shop, all I need to know if it covered under factory warranty or not so I can make decision to repair it in another place without warranty or I can bring it to dealership to make repair under warranty. The answer was: " I can not answer to your question without building the case on our computer after our diagnose". I will never buy another truck or car from dealership again, and I doubt any of my kids or friend will do ether. I do not want to deal with service department of this dealership ever again. More

Rude customer service When I came in to see about service on my wrangler I spoke with Mrs. Tercero and she was very rude and obnoxious. She treated me like I don’t understa When I came in to see about service on my wrangler I spoke with Mrs. Tercero and she was very rude and obnoxious. She treated me like I don’t understand the work being done on my Jeep. I find it very disconcerting that you would allow your staff to treat customers in this manner. Not to mention the check out was despicable and incompetent. But most of all I just can not fathom how one such as Mrs. Tercero can be so rude towards a customer when her job is in the customer service. I pray that you find someone more pleasing to the eyes and ears because lord knows this is not what customer service should LOOK and sound like. More

Non exsistetent service This dealer is by far the worst dealer that I have ever been to. The mechanics/technicians are poorly qualified in my opinion considering that they ne This dealer is by far the worst dealer that I have ever been to. The mechanics/technicians are poorly qualified in my opinion considering that they never resolve the issue of compliant and they have absolutely no concept of time. 1st complaint Car was in dealer for 15 days & issued not resolved. After bring in car with the same compliant 3 different times I gave up & crossed my fingers that the problem would not get worst. Less than 3 months later power steering pump went out. Car sat the the dealer for 30 days and when it was finally returned my front driver tire was flat. The communication between the advisors/managers & clients is extremely poor. I truly do not understand how this dealer can stay in business this way. Unfortunately for me this is the closest dodge dealer in my area the next being 35 miles away. More

Terrible and incompetent service! On my first visit for factory recalls and an oil change I talked to a service dept representative over the phone and specified I wanted a synthetic o On my first visit for factory recalls and an oil change I talked to a service dept representative over the phone and specified I wanted a synthetic oil change and made my appointment. Due to my busy work schedule I dropped the truck off at night and put my keys in the drop box along with the form for service requested on which I wrote *synthetic oil change*. The next day a service rep called me and I reminded him I wanted a synthetic oil change. When I picked it up they checked me out and explained what they did. They did change the oil but did not use synthetic oil! OK - I know mistakes happen but with so many alerts it seemed a little ridiculous. I think my next visit was unremarkable but my third was horrible. I dropped it off Wed night for Thursday service: two more factory recalls, two rusted broken hose clamps (in a 2.5yo diesel truck with 27,000 miles) , and another synthetic oil change. I had joined their service rewards program and had 3 prepaid oil changes coming. I was called Thursday afternoon by Mike and was told my truck was ready to pick up. Hurricane problems had me out of town but I called Sat afternoon from work and asked to see if I had a bill, to pay it if I did, and to pick my truck up after hours. After over 21 minutes on hold I was finally told I could not pick up my truck because Mike ( my appointed service representative) had not done paperwork on my truck. I asked if I even had a bill - again was told to wait until Monday when Mike would return to work. I explained I needed my truck Sunday night when I got off work to leave town again. Same answer. I asked if I could pick up my truck and they could call me with my bill whenever they figured out if I even owed any money. I was trying to pay them, Im a member of their prepaid rewards program! Again NO was their answer. I explained I shouldnt be inconvenienced because they didn't complete their work. Again I was told my only option was to wait until Mike did my paperwork on Monday. I can't believe this incredibly poor level of service. More

Thieves I replaced my rear pads and rotors and my battery bought from this dealership two weeks ago, had jeep in for airbag recall and was told my rear breaks I replaced my rear pads and rotors and my battery bought from this dealership two weeks ago, had jeep in for airbag recall and was told my rear breaks and battery were in need of replacement soon. Advisor was great, service office is disgusting. Unacceptable for a service dept, lounge tables for these advisors to work on. First and last visit. Shame, Pawel was a great advisor. Deserves better than this place. More

JR aims to please J R works hard to provide a great experience, even thou this deals hip is busy beyond belief. Thanks JR! You are the man to work with! J R works hard to provide a great experience, even thou this deals hip is busy beyond belief. Thanks JR! You are the man to work with! More