Naples Chrysler Dodge Jeep Ram - Service Center

Unacceptable serivce received My car needed to go in for recall - there was a module that needed to be replaced which I was told would only take 15 minutes to complete. An appt wa My car needed to go in for recall - there was a module that needed to be replaced which I was told would only take 15 minutes to complete. An appt was scheduled and I dropped my car off at 10:00 am - I was told I could come back around 12:00 to pick it up. I called to double check and they said it wasn't done yet - so I waited and went back at 4:30 pm - they still had not touched my car. I was not happy and expressed this - the service manager who was quite rude then proceeded to tell me that the transmission had to be taken out for them to replace the module, I said well that certainly can't be done in 15 minutes like I was told?!? They pulled the car in immediately and i left there to head home - only to receive a call 18 minutes after leaving that the car was done and ready to go. WHAT??? The place was dirty and as far as I am concerned it was the worst Dodge dealer I have ever dealt with. In 2018 I purchased 3 dodge vehicles and 1 so far in 2019 and after this experience I have to question whether I should look at another make of vehicle moving forward. More

Repair Couteous..on time..friendly.prompt.when out of his way to accomadatte me..explained my problem and how to correct issue and explained how parts have t Couteous..on time..friendly.prompt.when out of his way to accomadatte me..explained my problem and how to correct issue and explained how parts have to be ordered More

Rudy and service team Rudy and team did a great job to get our Jeep Compass fixed and to provide a loaner. I definitely would recommend them to others to use. Rudy and team did a great job to get our Jeep Compass fixed and to provide a loaner. I definitely would recommend them to others to use. More

Service of Ram James at Naples Dodge was fantatasic! His effiecancy while our truck was in service far exceeded our expections. We will definitely be back! Thanks Gu James at Naples Dodge was fantatasic! His effiecancy while our truck was in service far exceeded our expections. We will definitely be back! Thanks Guys! More

Warranty Work on Jeep Grand Cherokee My Jeep has been in for work on it 3 times. The first time, it was not covered by the warranty. The second & third time it was and I want to thank R My Jeep has been in for work on it 3 times. The first time, it was not covered by the warranty. The second & third time it was and I want to thank Rudy Vargas for his hard work in getting my work covered. The work has been complicated and it took a few days to get it done. It wasn’t a problem though, because I was given a loaner car from Hertz each time. Rudy has always worked to get my Jeep repaired as quickly as possible. Whenever I call, he is friendly and accommodating! Always happy and smiling, it is a pleasure to work with him. I need to bring my Jeep in again to fix the mirror I broke and I am sure I will have another great experience with Rudy and everyone at the dealership. I love my Jeep! So happy I have it to pull my camper! Thank you for all you have done to keep me on the road! More

Great Service John Woodward is the best Service Adviser. I requested John Woodward for over 10 years. Trust him to follow up to verify that requested service is c John Woodward is the best Service Adviser. I requested John Woodward for over 10 years. Trust him to follow up to verify that requested service is completed. He is also a great trouble shooter. Once I begin to discribe a problem, he always know what the solution is. Can’t say enough good things about John. More

Service of Jeep Wrangler Dealer serviced Jeep on time changed oil rotation of tires.dealer completed on time everyone was courteous that I delt with I would recommend their s Dealer serviced Jeep on time changed oil rotation of tires.dealer completed on time everyone was courteous that I delt with I would recommend their service. More

STARTING,PROBLEMS, TRANSMISSION CLUNKING AND WHINING, TROUBL TROUBLE WAS BATTERY NOT GIVING ENOUGH VOLTAGE TO TRANSMISSION MODULE, BATTERY WAS REPLACED UNDER,WARRANTY. NO PROBLEM NOW WITH STARTING ,SHIFTING TRAN TROUBLE WAS BATTERY NOT GIVING ENOUGH VOLTAGE TO TRANSMISSION MODULE, BATTERY WAS REPLACED UNDER,WARRANTY. NO PROBLEM NOW WITH STARTING ,SHIFTING TRANSMISSION OR WITH ANY TRANSMISSION NOISE. DEALER ALSO FIXED SLOW LEAK IN REAR PASSENGER TIRE. FOUND A SMALL FINISHING NAIL IN TREAD, PLUGGED AND SEALED IT AT NO CHARGE. More

Good service Very polite and the peronal getting vehicle were top notch. Service could have been more quicker and calling when vehicle is done. Thank you very muc Very polite and the peronal getting vehicle were top notch. Service could have been more quicker and calling when vehicle is done. Thank you very much More

Service visit Check in was easy and quick, service was prompt and my service representative (Brian Gatzki) communicated regularly to let me know the status of my ve Check in was easy and quick, service was prompt and my service representative (Brian Gatzki) communicated regularly to let me know the status of my vehicles service. No complaints whatsoever! More