Naples Chrysler Dodge Jeep Ram - Service Center

Brian Marshall was very kind and helpful. He kept us informed throughout the whole repair. He kept us informed throughout the whole repair. More

Brian Marshall was great. He was courteous friendly and reassuring, Nice asset to your dealership. He was courteous friendly and reassuring, Nice asset to your dealership. More

There was great communication and a fast repair time. Vendela is always great to work with. Vendela is always great to work with. More

service support personnel were very good. We are having an issue with the transmission. Our service advisor Kelli has done an outstanding job. We are having an issue with the transmission. Our service advisor Kelli has done an outstanding job. More

Kelli is an excellent service advisor; very helpful! All work completed to expectation and on time. All work completed to expectation and on time. More

The head of the service department was very professional and helpful and got the job done fast. and helpful and got the job done fast. More

Wyatt Gates was awesome and professional! And gave me a discount on a coupon I presented. Thank you Wyatt! And gave me a discount on a coupon I presented. Thank you Wyatt! More

jeep 2022 grand cherokee The stitching of my leather seat came undone, Kelli said that it is not under warranty and that I had to call Chrysler.. I made ten phone calls, Customer Service opened a case numbe came undone, Kelli said that it is not under warranty and that I had to call Chrysler.. I made ten phone calls, Customer Service opened a case number and instructed me to go back to the dealer since car has to physically be in dealership in order to escalate case. I went back to the dealer and they refused to take in my car. I called customer service and they told me to change dealer. When I told them I would give them a bad review they turned sour. II was insulted by Kelly and by the manager Adam Hoot, who told me that he had no patience and that I had to go away. It is clear they are not selling very much because they are very bitter and only care about reviews...The same employee Kelli this morning privided me nstruction (see attached) on how she expected me to review her. Since I refused thry became aggressive and insulted me. ... ...they didn't notice I was recording them on video and will provide this to company hoping they will pay for their behavior. Reviews should not be imposed and I should not be told what they need me to write. More importantly no client should ever be treated this way. What unprofessional people and place. Chrysler should vet people that work for it. More

Amazing experience with great service department. Our advisor, Kelli, kept us updated. We appreciated the videos from the technicians as well. Our advisor, Kelli, kept us updated. We appreciated the videos from the technicians as well. More

Carlos kept me informed throughout my service which was great. Drop off and pick up were easy. great. Drop off and pick up were easy. More