Naples Chrysler Dodge Jeep Ram - Service Center

awful showed up for two service appointments that I scheduled well in advance to address a jeep recall notification. the first time two service techs called showed up for two service appointments that I scheduled well in advance to address a jeep recall notification. the first time two service techs called in sick and I was informed that I could not wait for the repair and no rentals were available. So I rescheduled the appointment for a week later only to find out when I showed up that the parts were not available. so now it has been almost two months and I am still waiting for a call that the parts are available. More

Daniel was very prompt, courteous and professional. He was also very knowledgeable about the service for my vehicle and what is required for it to be maintained. was also very knowledgeable about the service for my vehicle and what is required for it to be maintained. More

WARRANTY REPLACEMENT ON BATTERY What started out as a sour experience the first day of my trying to get my dead battery replaced, was saved on the second day by Daniel Chmielowski !! What started out as a sour experience the first day of my trying to get my dead battery replaced, was saved on the second day by Daniel Chmielowski !! He took care of me and went beyond the standard.customer service. He knows how to handle a dissatisfied customer, and turn the experience into a positive. I've managed people for may years myself. I think Daniel might be a good fit for a future supervisor/manager. More

Friendly, Fast, and Efficient I needed an oil change and my tire pressure was low in all four tires. Because I was planning on driving four hours the following day, it was very imp I needed an oil change and my tire pressure was low in all four tires. Because I was planning on driving four hours the following day, it was very important to me that I get my Jeep taken care of the same day the warning symbols lit up. I called ahead and they told me I could bring it right in. They had it fixed within a couple of hours and called me as soon as it was done. Daniel was very nice, fun to chat with, etc. More

Unfortunately I had an extremely poor experience dealing with Michael Sullivan. There were problems from start to finish. First and foremost there was no communication while the car was getting fixed even t with Michael Sullivan. There were problems from start to finish. First and foremost there was no communication while the car was getting fixed even though my husband and I were told that we would be called once the car was looked at. The only call we received was that the car was ready. When I picked up my car I had asked what was done to fix the various problems and Michael proceeded to read basically verbatim from the paperwork, instead of explaining. When I had inquired about a problem that was not listed as being looked at Michael told me that they couldn’t fix something that wasn’t broken, even though there was nothing listed on the paperwork that it was looked at. He then asked if I wanted to leave it overnight whereas all I was trying to find out was if if a problem I was having was looked into. After going back and forth for several minutes finally another rep politely stepped in to help. Michael proceeded to give my keys to the porter and basically dismissed me. He started making calls to other clients while I stood there not sure what I was supposed to be doing. Thankfully Tyrone Morgan, another rep stepped in to help. He escorted me outside where there were several guys out there waiting to help and they did just that. I was extremely disappointed by how I was treated but truly appreciated the gentlemen that stepped in to help. P.S. The oil change that was supposed to have been done was never taken care of so now the car has to go back again. More

issues with wauranty sevices had to fly to Michigan because repairs were not finished on time. the steering problem was not addressed at all. will probably have to go to dealershi had to fly to Michigan because repairs were not finished on time. the steering problem was not addressed at all. will probably have to go to dealership that can address the problem. More

Made a mistake installing a wrong part, very rude, did not even gave me the service to pick me up or a rental car to fixed his mistake. And told me that the parts dept was no good and I should have gone not even gave me the service to pick me up or a rental car to fixed his mistake. And told me that the parts dept was no good and I should have gone to their dept first. Very unprofessional as a manager. More

Oil Change First visit to the dealer for service, . Daniel was friendly and his check in was quick. Gave an estimated time for completion and said it could be s First visit to the dealer for service, . Daniel was friendly and his check in was quick. Gave an estimated time for completion and said it could be shorter, which it was. More

Great Service and Attention to the Customer. Meeting the Service Advisor ,Tyrone Morgan was a great experience. My car had a recall on it and I brought it to the dealer at the appointed time. Tyr Meeting the Service Advisor ,Tyrone Morgan was a great experience. My car had a recall on it and I brought it to the dealer at the appointed time. Tyrone was a pleasure to meet as he noticed that I had difficulties in walking so he made sure I was comfortable during my stay. The car was completed in less than 90 minutes and Tyrone walked me out to my car which also had been washed. Thank you all! More