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Naples Chrysler Dodge Jeep Ram - Service Center
Naples, FL
2,040 Reviews
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2,040 Reviews of Naples Chrysler Dodge Jeep Ram - Service Center
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February 20, 2020
GREAT SERVICE REP.... NOT SO SURE FROM THERE Made an appointment days in advance... Greeting on arrival was prompt. Service Rep was knowledgable and on point. Surprised to hear they couldn't even Made an appointment days in advance... Greeting on arrival was prompt. Service Rep was knowledgable and on point. Surprised to hear they couldn't even look at my car the same day although I'd made an appointment. an A/C issue under warranty and tires checked, one repaired. Was done the next day. Both visits the place was surprisingly quiet. Very little staff around. My rep (John Woodward) greeted me and we settled the invoice. When he left to retrieve vehicle, he asked if i wanted it washed... an automatic procedure with most dealerships to just do it without asking. A/C repair fixed, no issue. Curious that tires were checked, one repaired (screw removed/plugged) but all four tires had wildly different psi (36, 41, 38, 41)... seems tech would make use of a gauge...? More
by leafinfo
Employees Worked With
John Woodward
February 19, 2020
Won’t quit till its fixed Fantastic service. Rolled in with my Jeep unannounced with interesting hood problem. Orlando, Reynaldo and Justin would not give up until the problem Fantastic service. Rolled in with my Jeep unannounced with interesting hood problem. Orlando, Reynaldo and Justin would not give up until the problem was fixed. These guys know their craft. Recommend without Hesitation! More
by HappyCustomer
Employees Worked With
Reynaldo Munoz, Justin Romero, Orlando Galban
February 15, 2020
We had a leaking engine fluid reservoir and our engine temperature gauge was indicating a hot engine temperature.. Luckily we knew where the Chrysler Dealer is and had them check out the problem. John Tho temperature gauge was indicating a hot engine temperature.. Luckily we knew where the Chrysler Dealer is and had them check out the problem. John Thompson was particularly helpful in getting the part ordered and installed within a couple of days. Thank you, JT! More
by MargiHafer
Employees Worked With
John Thompson
February 14, 2020
Great fast service. Very nice people will go back! They were very efficient and did a great job. In and out no waiting and there to greet you immediately were very efficient and did a great job. In and out no waiting and there to greet you immediately More
by TagsherTagsher
Employees Worked With
Daniel Chmielowski
February 14, 2020
unprofessional, worked with Two different people. As a whole I feel the ball was dropped. I had a scheduled appointment on Tuesday at 10:00 am. After waiting 24 hrs after my appointment I was informed by whole I feel the ball was dropped. I had a scheduled appointment on Tuesday at 10:00 am. After waiting 24 hrs after my appointment I was informed by a service manager that the appointment can vary 24-48hrs after my appointment time and I could go some where else if I wanted it looked at faster. If I knew this I would have dropped it off Friday before the appt to make it for the appointment on Tuesday. This was not mentioned at the time of making the appointment with a customer service agent. On Thursday at 3pm I was advised my jeep would be ready for pick up Friday afternoon by text. I never received a phone cal telling me the problem only that it was under warranty and would be ready. Friday after I finally received a call stating it would not be ready as they were waiting on parts and should be done Saturday around 10am. I never received a call or text stating the car was ready until I finally went to The service department in person for my keys around 3pm on Saturday. i feel the ball was dropped in the customer service aspect and that more of a effort to keep a standing appointment should be kept. More
by Blankenship
Employees Worked With
Tyrone Morgan
February 13, 2020
Had a “walk-in” oil change on a Saturday. Very friendly Had a “walk-in” oil change on a Saturday. Very friendly / helpful service with only a short wait - they even replaced and programmed a lost Jeep key. Had a “walk-in” oil change on a Saturday. Very friendly / helpful service with only a short wait - they even replaced and programmed a lost Jeep key. More
by rm
Employees Worked With
Juan Lopez, Daniel Chmielowski
February 09, 2020
Brought vehicle in for a Recall issue to be fixed I had a recall issue on my Jeep Cherokee that needed fixed at the dealership. When Tyrone was contacted in the service department about working my Jee I had a recall issue on my Jeep Cherokee that needed fixed at the dealership. When Tyrone was contacted in the service department about working my Jeep into the schedule with the understanding that I was working it around my very busy work schedule, he said if I brought it in to the dealership in the morning he would make sure it was completed by early afternoon when I would need it to head to work. Boy did he come through for me! The recall issue was fixed and I had my vehicle by noon to head to my job! Thanks again Tyrone! More
by brendamcintosh
Employees Worked With
Tyrone Morgan
February 08, 2020
Our service work was completed as scheduled and the service department was very flexible to accommodate our drop and pick up times. All the staff was very helpful and friendly. service department was very flexible to accommodate our drop and pick up times. All the staff was very helpful and friendly. More
by bdharlow
Employees Worked With
Daniel Chmielowski
February 07, 2020
Terrible diagnosis of a cooling fan bearing failing, unwilling to correct the problem on a 2020 Jeep Wrangler Sahara with 1700 miles, Do not recommended this dealership unwilling to correct the problem on a 2020 Jeep Wrangler Sahara with 1700 miles, Do not recommended this dealership More
by BB
Employees Worked With
Tyrone Morgan
February 06, 2020
Great visit!! Daniel C. In service was super- -friendly, patient, and professional. He treated all customers with a smile and kept all informed about service progress. patient, and professional. He treated all customers with a smile and kept all informed about service progress. More
by neddoyle
Employees Worked With
Daniel Chmielowski
