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Naples Chrysler Dodge Jeep Ram - Service Center
Naples, FL
2,266 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,266 Reviews of Naples Chrysler Dodge Jeep Ram - Service Center
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January 05, 2022
I liked working with my service advisor but the service department at this dealership is a complete mess. The people up front are personable and committed but there is a complete disaster going on in the department at this dealership is a complete mess. The people up front are personable and committed but there is a complete disaster going on in the garage! I was told to arrive at 7 AM so they could, "get my car in early" to get the work done. I was there at 6:55 AM. I scheduled the appointment 2 weeks in advance. I was told it would be a 1 1/2 - 2 hour wait. After sitting in the waiting area for almost 5 hours, I was offered a rental since they had not started to work on my Jeep. Nice of them to offer me the rental but my service visit ended up consuming my entire day! Stop taking appointments if you don't have the staff to complete the work in a timely manner! I understand there's a labor shortage, covid, etc but this is a management issue. It's okay to say we can't do the work for a couple weeks if you don't have the people to complete the work! I give this 3 stars instead of 1 since the work completed seems to be of high quality. More
by jfligner
Employees Worked With
Al Youhana
January 04, 2022
Naples dodge is the best. I always get my oil changes there. Never have any problems with them and the staff are always friendly. So I highly recommend naples dodge for any service. there. Never have any problems with them and the staff are always friendly. So I highly recommend naples dodge for any service. More
by Oziel239
Employees Worked With
Dorene trammel
December 30, 2021
Justin Reynolds in the service department handled our claim for a warranty issue and successfully made the claim and are waiting on the parts to arrive to complete the claim.. We feel he’s a great asset claim for a warranty issue and successfully made the claim and are waiting on the parts to arrive to complete the claim.. We feel he’s a great asset to your dealership. Polite, courteous and professional. . Highly recommend this employee as a major asset to the success of your dealership. More
by Richard Badley
Employees Worked With
Justin Reynolds 5 stars , Wyatt Gates
