Naples Chrysler Dodge Jeep Ram - Service Center

Brought my 2019 Jeep Grand Cherokee in for service, Brian was there and handled all my questions and concerns. He was great very professional and very friendly. was there and handled all my questions and concerns. He was great very professional and very friendly. More

I just had my first service experience with your I just had my first service experience with your dealership and I am very disappointed. My 2018 RAM promaster city is practically new (4500 miles) I just had my first service experience with your dealership and I am very disappointed. My 2018 RAM promaster city is practically new (4500 miles) and my fleet GPS found an error code. Upon investigation I found the problem was a broken wire on an O2 sensor and assumed it would be a warranty repair. I gave all this info over the phone when I made the appointment. When I dropped the car off Tyrone Morgan was very friendly and helpful and told me even with the holiday weekend, he would likely have it ready on July 4. Much to my surprise, I got a call on Saturday saying it would not be covered under warranty and the bill would be almost $500 to replace the sensor. He invited me to stop in and talk with him and the technician, which I gladly did. The technician theorized that the wire was chewed by a rodent. Owning a pest control company, and having 5 other vehicles parked in the same area that have never had rodent damage, even on vehicles parked for extended periods, and there being no droppings or debris, and only a single "bite" I found this to be extremely unlikely. Tyrone helpfully offered to get the service manager. After a few minutes, your service manager came out and said that he just looked at it and it didn't matter if it was a rodent or not, wires are not covered under warranty. I questioned the $500 price tag and asked why this wasn't mentioned when I made the appointment, and he told me he "has to make a profit somehow". When I mentioned I could buy a sensor for under $100 and install should only take 5-10 minutes to unscrew it and put in the new one, he challenged me to do it, he would even give me the tools. When I said ok, but it might take me 15 minutes since I am not a mechanic (although I am a mechanical engineer), he backtracked and said I wouldn't have the computer to reprogram it anyway (upon investigation, no programming is required so that was a lie), but he did offer to drop the price down to only $350. I still felt that was unreasonable because I gave all the info prior to dropping it off and no one told me wires aren't covered. He said he would advise against taking it home without the repair as it could damage the catalytic convertor and he would still hit me with a $120 diagnostic fee so I reluctantly agreed. He said the part was not in stock and would likely have to wait until Tuesday (interesting he challenged me to do it right there a minute ago). Tuesday comes around and I do indeed get another call from always upbeat Tyrone Morgan that the repair was made. When I arrived I asked him if he would kindly return my original sensor since it was my property, repairing a wire is a task I am comfortable with, and I would at least have a spare sensor out of this whole ordeal. He said he would check and let me know. When he pulled the van around he reluctantly admitted that he was told the sensor was sent in on a warranty claim. I reminded him that the service manager refused to cover it under warranty and I just paid $350. His explanation was they sent it in prior to realizing it would not be covered. That is a huge lie. The sensor was still installed in the van when I arrived on Saturday and the service manager refused to cover it. A few things could be happening here. Your service department rewired my sensor and still charged me for a new one, or they did in fact cover it under warranty and charged me anyway, you know since "he has to make a profit somehow". Either of those scenarios are completely unacceptable. On my receipt there is also a $37.43 "disposal fee". Nothing was disposed of unless you threw away a practically new O2 sensor. The only bright spot of my experience was Tyrone. He remained calm and friendly even in a difficult situation and seemed to be trying his best to help. Multiple attempts to contact have not been returned More

Mike was an awesome rep and took great care of me. The part I needed was going to take a while to come in; however, Mike squared me away with a loaner in the meantime. part I needed was going to take a while to come in; however, Mike squared me away with a loaner in the meantime. More

Love the fast service and also staff very polite. Very clean 👌. The waiting room was spaced for social distanceing. All staff I past said good morning. clean 👌. The waiting room was spaced for social distanceing. All staff I past said good morning. More

My service advisor provided the service I needed and kept me posted on what’s going on with my car. He explained details of the service and the cost of the service me posted on what’s going on with my car. He explained details of the service and the cost of the service More

If you need Service, John Woodward is your man! He is genuine, honest, and his experience is what you want when servicing your vehicle. He made my first service visit to Naples Dodge a success! genuine, honest, and his experience is what you want when servicing your vehicle. He made my first service visit to Naples Dodge a success! More

Michael made me feel as if I have a 'friend' in the business Brought our Ram Promaster RV in for a cruise control issue and had a malfunctioning sensor replaced the following day. Our service advisor, Michael Su Brought our Ram Promaster RV in for a cruise control issue and had a malfunctioning sensor replaced the following day. Our service advisor, Michael Sullivan, called towards the end of the first day just to let us know his mechanic hadn't yet finished troubleshooting the problem - we very much appreciated the courtesy call. The problem was fixed the following day and tested fine on a camping trip to Siesta Key that weekend. By the way, a MUCH better service experience than we ever had with our Mercedes Sprinter! Thanks Michael. More

I was there for a recall. It went smoothly. In and out quickly. Considering the pandemic that’s been going on , these guys were great. Good job guys quickly. Considering the pandemic that’s been going on , these guys were great. Good job guys More

Very disappointing service experience. Severely overcharged for a simple oil change & dealer made no attempt to correct. Will not return for service or vehicle purchase. overcharged for a simple oil change & dealer made no attempt to correct. Will not return for service or vehicle purchase. More

Always overpriced with plenty of add ons to raise the price more..Unfortunately I had no alternative in an emergency for my Jeep.If you can you need to shop prices before using this place-it has been thi price more..Unfortunately I had no alternative in an emergency for my Jeep.If you can you need to shop prices before using this place-it has been this way for a long time More