Naples Chrysler Dodge Jeep Ram - Service Center

I had my car in for service for about 3 weeks, In April it was there for 5 weeks! Prices thru the roof and tried to sell me another rim and tires! No one calls you back call and leave a message no one ca it was there for 5 weeks! Prices thru the roof and tried to sell me another rim and tires! No one calls you back call and leave a message no one calls back. My rep was a female, I don’t think she’s there any longer. This time Chris Gill he was ok. I will not own another chrystler product ever again, and I get a new car every 3 years. Sorry I don’t think you wanted this review! More

John is wonderful at his job. My car is always done on time. It comes back clean. My car is always done on time. It comes back clean. More

It was a little confusing as to where ai was to go to get my oil changed in the quick lane. Once I figured things out everything went very good. This was my first visit. my oil changed in the quick lane. Once I figured things out everything went very good. This was my first visit. More

Great people very professional never gave up trying to find my jeeps problem. Gave me a rental car while they had mine. find my jeeps problem. Gave me a rental car while they had mine. More

Laura Velasquez was a wonderful assistant ! She was efficient and polite. A pleasure to deal with - thank you She was efficient and polite. A pleasure to deal with - thank you More

I just bought this Jeep less than a year ago. When I purchased the vehicle, the dealership told me it was "lot ready" which meant it could be sold. Less than a year later, I had to pay over $1000 When I purchased the vehicle, the dealership told me it was "lot ready" which meant it could be sold. Less than a year later, I had to pay over $1000 for spark plugs and a tune-up because the Jeep had a misfire in cylinder 2. The radio also failed and had to be replaced. Luckily, the radio was covered by warranty except for a $100 deposit. I don't remember ever paying $66 for spark plugs and I've never paid over $1000 for a tune up. This dealership claims they are the #1 dealership in Naples. They are NOT THE #1 dealership in Naples.. They are THE ONLY Dodge Dealership in Naples and aren't backed by the BBB. If I hadn't purchased the vehicle from this dealership, I'd never return, but I'm stuck with it. Service is over priced at almost $200/hr. More

My service team was top notch. The service team is what will keep your customers. The sales team was a huuuuge disappointment on several levels but totally loved the service team!! The service team is what will keep your customers. The sales team was a huuuuge disappointment on several levels but totally loved the service team!!! More

Everything is great but one thing that I would like to you guys to improve is to put some snacks near the coffee machine because I have friends that waits that Hyundai dealership is better because you hav you guys to improve is to put some snacks near the coffee machine because I have friends that waits that Hyundai dealership is better because you have snacks and a massage chair. And the rest is perfect More

I went in with an event that occurred while driving. They attended to me right away. Even though their techs were backed up for days (post hurricane) I received consistent follow up regarding timing. They attended to me right away. Even though their techs were backed up for days (post hurricane) I received consistent follow up regarding timing. Diagnostic video was received and explained. They were patient as I considered my options and then performed the work promptly after I made my decision. Laura Velasquez (service advisor) is as a dream! So helpful, patient, responsive and thorough. It was so nice to feel like my car was in good hands every step of the way! More

Made appt for 7:00 am. They didn’t bring car in until 8:30. People that didn’t have appt got in and done before even bringing my car in. Why have appt? They didn’t bring car in until 8:30. People that didn’t have appt got in and done before even bringing my car in. Why have appt? More