Naples Chrysler Dodge Jeep Ram - Service Center

The service business of this dealer has been improving since the change in ownership. It is now good. Physical space dedicated to the service advisors has been vastly improved. My most recent advisor, Joh since the change in ownership. It is now good. Physical space dedicated to the service advisors has been vastly improved. My most recent advisor, John Woodward is excellent. I have only rated John Woodward as I don’t know the other advisors well enough to rate them. More

Had the pleasure of working with Adam Hoot. Great customer service, we were taken care of right away, everything was explained up front and we were given several options for our service. Great com customer service, we were taken care of right away, everything was explained up front and we were given several options for our service. Great communication while he had our vehicle and finished right on time. More

Always great workJohn does excellent job explaining and Always great work John does excellent job explaining and estimating time service will take & keeping me informed as to status Car returned at time Always great work John does excellent job explaining and estimating time service will take & keeping me informed as to status Car returned at time estimated More

He was very helpful, he give me a courtesy call explain everything that was goin on with my car, he was very professional, I’m very glad to have taking my car there. everything that was goin on with my car, he was very professional, I’m very glad to have taking my car there. More

Picked up my vehicle after a day and a half in the service department and still the same problem. Due diligence not completed. I’m not from the area and know very few people so I had to take a Uber th service department and still the same problem. Due diligence not completed. I’m not from the area and know very few people so I had to take a Uber there and back. About $80 total and a $170 bill for nothing. No offer of any type of loaner or anything. Just leaving me high and dry. Still leaving the vehicle and another day and a half later I finally get my vehicle back. Finally completed but I lost nearly 4 days of my short trip without anything to drive to get myself anywhere. The vehicle was repaired under warranty and it makes me feel like the $170 I spent was not even necessary. More

Very quick and efficient. They had all my paperwork printed for my appt. The service tech sent a video of my inspection which was nice. printed for my appt. The service tech sent a video of my inspection which was nice. More

I was greeted promptly at service when I drove up and Daniel quickly wrote up the work order and told me he would find me when my vehicle was ready. I was surprised to get a text message a short time lat Daniel quickly wrote up the work order and told me he would find me when my vehicle was ready. I was surprised to get a text message a short time later with a video of my vehicle from the outside and from underneath when it was on the lift. I thought that was a great idea. You don’t normally get to see it from underneath when it’s on the lift. Daniel came and found me as promised. I was in and out within an hour! More

Lori is a keeper, great communication got me in and out quickly. Tech was able to pinpoint sound coming from rear end, Very courteous staff quickly. Tech was able to pinpoint sound coming from rear end, Very courteous staff More

Service is extremely helpful and nice. John Woodward kept me up dated on the current status as I waited. When finished returned car quickly. Thanks me up dated on the current status as I waited. When finished returned car quickly. Thanks More

Great service advisor. They make sure all the fluids were changed pluse more I’ll be back for others service as needed .. glad I chose this dearlship changed pluse more I’ll be back for others service as needed .. glad I chose this dearlship More