Naples Chrysler Dodge Jeep Ram - Service Center

I have a 15 year old Pacifica with 30,000 miles that I am very fond of. Because of the pandemic I had to leave it out just sitting for 9 months. Mike Sullivan, the service advisor, suggested a few things t very fond of. Because of the pandemic I had to leave it out just sitting for 9 months. Mike Sullivan, the service advisor, suggested a few things they could do for a rather reasonable amount, and it is now purring again! I'm very happy. More

Poor service, and communication. He was more interested in up selling that taking care of recalls and real reason why I was there . Won’t be buying more vehicles from here if I will have this service exper in up selling that taking care of recalls and real reason why I was there . Won’t be buying more vehicles from here if I will have this service experience again . I’ve currently have 5 vehicles from them , but will really look into competition service department reviews to determine my next purchase. 2 years ago they claimed that service department has been renewed ,but yet again they disappoint. More

I wouldn’t even give 1 star but that’s the lowest rating here. Worse customer experience I’ve ever had. I brought my car in the night before for a 7am appointment the next day. I called 36 times the next da here. Worse customer experience I’ve ever had. I brought my car in the night before for a 7am appointment the next day. I called 36 times the next day to see if my car was ready. No one in Service would pick up and if you got a person they would just transfer you to a place where no one was available. I tried ever way to communicate, chat, email and even talked to a sales rep twice who said he would go over to service and have them call me back. Never happened. So without any knowledge of the status of my car I went there and found out my car was never even looked at. Everyone I spoke to blame the phone system or someone else for what happened. I took my car and left. Will never go back there again. More

Oil spots on the engine top and side., finger print in the hood and inside of the driver door. Not impress with the service provided the hood and inside of the driver door. Not impress with the service provided More

The service rep, John Woodward was fantastic! A connector in the airbag was not completely secured causing the airbag indicating light to go off again, so I had to return the vehicle to have that fixed. John in the airbag was not completely secured causing the airbag indicating light to go off again, so I had to return the vehicle to have that fixed. John was helpful and pleasant along with being compassionate for the fact of the inconvenience this was causing. John always greeted me when I walked in the door even when he was with another customer and returned my calls in a timely manner. You are fortunate to have such an amazing employee! Thank you John for making a very inconvenient experience a pleasant one. More

You are the Biggest Dealer I have ever been to , but I was greeted by many of your and made me feel like the father of the owner. was greeted by many of your and made me feel like the father of the owner. More

Adam, our service advisor was prompt and courteous and a pleasure to deal with. The process was easy from scheduling to pickup. Would contact Adam again for any further needs. pleasure to deal with. The process was easy from scheduling to pickup. Would contact Adam again for any further needs. More

I didn’t purchase a vehicle, only got service but the service seems good! Adam Hoot was great with estimates, explaining and getting me in and out as fast as possible! Thank you!! service seems good! Adam Hoot was great with estimates, explaining and getting me in and out as fast as possible! Thank you!! More

My car has been at the dealership for 4 business days for service for suspected TIPM issues, and NO ONE has contacted me, yet, about my car's issues! Such a lack of customer service. I have placed phone call service for suspected TIPM issues, and NO ONE has contacted me, yet, about my car's issues! Such a lack of customer service. I have placed phone calls, left messages, sent an email, but no calls or email returned. I have been given names for 3 different people involved with the service of my vehicle, but I have not been contacted by any of them. I needed to know by Saturday if my car would be returned, so if not, I could secure a way to work on Monday. No calls returned. I finally had someone take me to the dealership Sat. afternoon. I was told they were still trying to determine the issue with my car. Here it is Monday afternoon, and no one has called me about my car. I have never dealt with such a lack of communication or care about a customer. I will not deal again with Naples Chrysler Dodge after this experience, nor will I ever recommend them to anyone. More

Adam was very professional and pleasure to deal with!! He got me in fast and took care of my problem!! Great job and will definitely come back!! Thank you Adam and service team!! He got me in fast and took care of my problem!! Great job and will definitely come back!! Thank you Adam and service team!! More