Naples Chrysler Dodge Jeep Ram - Service Center

Very friendly when I pulled into customer service. Performed oil change, tire rotation, and full diagnostic in about an hour. New service advisor in training Angel had a great attitude and seemed to b Performed oil change, tire rotation, and full diagnostic in about an hour. New service advisor in training Angel had a great attitude and seemed to be focused on ensuring I was happy and comfortable. Watched him interact with the service manager who really looked to be a great teacher. All in, great experience and would definitely go back. More

Duane was fabulous in helping me as a new resident with an older seabring convertible.... he was professional, courteous and very prompt with getting back to me. And I love his little dog! Give this man a an older seabring convertible.... he was professional, courteous and very prompt with getting back to me. And I love his little dog! Give this man a raise!!! More

I was very happy with the service I received and especially satisfied with the explanation of the problem by Adam who was our contact person. I will return for future repairs. especially satisfied with the explanation of the problem by Adam who was our contact person. I will return for future repairs. More

I've worked with Mike a few times and he's a solid guy. An example of Mike going above and beyond is when I was out of state for a few months dealing with a death in the family and my car in Naples wouldn' An example of Mike going above and beyond is when I was out of state for a few months dealing with a death in the family and my car in Naples wouldn't start. Mike took care of the problem, however, I had no way to get my car back to my home. He arranged to have my car delivered to my home for me. No charge, It was a kind thing of him to do when I was dealing with a difficult situation. I've been back a few times after that and he has always provided amazing service. He's professional, patient and goes out of his way to help. If you need assistance, call Mike! More

I walked in the door and John greeted me right away and took care of everything that I needed and was out of there very promptly. took care of everything that I needed and was out of there very promptly. More

First experience with Mike, and he was great. Very professional. Got me in and out of there quickly. Very pleased with the job done. Thanks Mike! professional. Got me in and out of there quickly. Very pleased with the job done. Thanks Mike! More

Worst experience of my life. Just wanted an estimate to repair seatbelt took 4 hours then came a bill of 148.00 .with an estimate of 900.00 dollars. After Mike told me amount he said he would be a few min repair seatbelt took 4 hours then came a bill of 148.00 .with an estimate of 900.00 dollars. After Mike told me amount he said he would be a few minutes to get my car back. 30 minutes later I went to see where my car was still wasn’t ready. More

I had a very bad experience with this dealership. They were non-responsive (I left three voicemails and never received a call back ). They did not resolve my issue. were non-responsive (I left three voicemails and never received a call back ). They did not resolve my issue. More

Considering they were overwhelmingly busy, they did a very good job of staying focused and getting to everyone in an orderly fashion. Just a bit of a wait because they were understaffed other then that w very good job of staying focused and getting to everyone in an orderly fashion. Just a bit of a wait because they were understaffed other then that would go back for future service. More

Very unprofessional. Called about a week ahead to schedule the appointment, took about 20 minutes to set up a profile and what not, which is fine. However, when I got to the dealership my appointment schedule the appointment, took about 20 minutes to set up a profile and what not, which is fine. However, when I got to the dealership my appointment “never went through because their call center in Georgia doesn’t know what they’re doing”. Had to sit there for about 30 minutes, they couldn’t figure it out so they told me to just write on a walk in slip. When I called the next day to find out when my truck would be done, they had no idea what I was talking about because it wasn’t in their system. They finally called me back to tell me it was done, but I don’t even think they did anything. When I asked the guy on the phone if they addressed all the recalls he said “oh let me have them do that”, I’ll put you on hold for a minute, comes back and says “oh it’s been done”. Seemed very fishy, not a fan of their service department at all. More