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Naples Chrysler Dodge Jeep Ram - Service Center

Naples, FL

4.4
2,044 Reviews
Call Service Center (239) 294-3320

2,044 Reviews of Naples Chrysler Dodge Jeep Ram - Service Center

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December 30, 2021

Justin Reynolds in the service department handled our claim for a warranty issue and successfully made the claim and are waiting on the parts to arrive to complete the claim.. We feel he’s a great asset More

by Richard Badley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Reynolds 5 stars , Wyatt Gates
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December 29, 2021

The service reception was awesome, timely , work done as described, met my expectations both visits More

by Lapple
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Vasquez
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December 28, 2021

It had a great experience with this dealership services offered by Laura who is a very efficient and hardworking worker. More

by Rosana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Velasquez
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Dec 28, 2021 -

Rosana responded

Great Jeep services

Dec 28, 2021 -

Rosana responded

Great place for Jeep services

December 16, 2021

Great service. Doreen was great. Wait was long but given these times not unexp.ected More

by Ncampbell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dorene
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December 10, 2021

Oil Change and tire rotation went off without a hitch. 2 hour turn around time. More

by Mp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Reynolds
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December 04, 2021

Made a appointment to get oil changed it took. 2:15 minutes won’t. Be back More

by dmccure
Recommend Dealer
No
Employees Worked With
Don’t know
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Dec 10, 2021 -

Naples Chrysler Dodge Jeep Ram responded

We apologize that we've disappointed you. If there's any way we can go over this concern with you directly, please send us an email. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

December 02, 2021

Friendly staff, kept me in the loop, did what I asked. Completed the work in a timely manner. More

by jsptachick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Woodward
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December 02, 2021

Straight to the point, they lied right to my face. Very dishonest people, with little to no moral compass. More

by AJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Especially call scheduler, John Woodward
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Dec 10, 2021 -

Naples Chrysler Dodge Jeep Ram responded

AJ, we apologize for anything we've done to earn this rating and would like to learn more about your visit. Please send us an email with any other information you'd like to share. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

November 25, 2021

Over charged when I ask to go they billService said he Over charged when I ask to go they bill Service said he did not have time. I was charged for 4 windshield wipers Pacifica uses 3. I was charged fo More

by Kathywhear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ernest. (Fran)
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Nov 25, 2021 -

Kathywhear responded

I was overcharged, when I went back the next day the Service guy said "I thought we went over this yesterday, I really do not have time today". I was overcharged just under $300.00 Dollar,,, He charged me for 4 windshield wipers , my Pacifica 2017 only had 3. I was charged for a day of car rental, I have the 8 year warranty which include free rental. I was charged tire rotation and balancing twice.. That should have actually been at NO charge as they had to put another new back frame on the pacifica, welds broke, second issue, the other was a year ago.. We only have 13,480 Miles on the car. This is not the first time I have been overcharged, our transmission had a problem last year. We do not live in Fl.. everytime we go down our garage kept vehicle has a major issue. This Dealership is a Rip off. Please ignore the first response above. I was on my I phone and mis-spelling took over. Thank you. Kathy Whear 847-826-9102

Nov 30, 2021 -

Naples Chrysler Dodge Jeep Ram responded

Kathy, thank you for your detailed review. We apologize if your visit with us wasn't the best and will forward your comments to our team right away. Please send us an email if there's something more you feel we should know. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

November 24, 2021

I had an appt at 11:00. Needed to get an oil change and have tire pressure checked as well as another sensor. I arrived 20 minutes early . The service person said it would be done at 12:30. At 2:00, the More

by Janpage
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
John Woodward
Report | Print
Nov 30, 2021 -

Naples Chrysler Dodge Jeep Ram responded

We apologize for any frustration we've caused you. We will look into why there was a delay in service and would always welcome an email from you with any other information you'd like to share. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

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