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Naples Chrysler Dodge Jeep Ram - Service Center
Naples, FL
2,046 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,046 Reviews of Naples Chrysler Dodge Jeep Ram - Service Center
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August 22, 2022
I received a quote of $750 for installation of an alternator and belt, upon picking up my vehicle I received a bill of nearly $1700. Avoid this place if you don't want to get gouged. Five star rat alternator and belt, upon picking up my vehicle I received a bill of nearly $1700. Avoid this place if you don't want to get gouged. Five star rating I don't think so they must be writing their own reviews. More
by mxmahoney
Employees Worked With
John Woodward
August 18, 2022
The Sales department was great. Very thorough and informative, however the Service department not so much. I arrived at 2:47 to have my jeep serviced. I had several items I wanted Very thorough and informative, however the Service department not so much. I arrived at 2:47 to have my jeep serviced. I had several items I wanted checked including new wipers, break pad check, wheel alignment, etc. It took Gil, the service representative 30 minutes to enter this into the computer. At 3:20 I went to the waiting room. I did not receive any communication on my vehicle while being serviced. At 6:10 PM I was told my vehicle was ready. I asked for my paper work and was told by Laura that they don’t give paper work for an inspection? I’ve received paper work every other time. Hmm. I was told they replaced my wipers. No idea if anything else was checked. I then arrived home and my husband asked why my wipers were white. We realized they left the plastic shield on the wipers! All in all, terrible customer service for the service department. More
by Jenloe40*
Employees Worked With
Gil in service
August 10, 2022
I brought my van in for a service issue and couldn’t be more pleased with the service department. My service advisor Laura Velasquez was very polite and helpful. When they realized I had a transmission iss more pleased with the service department. My service advisor Laura Velasquez was very polite and helpful. When they realized I had a transmission issue they set me up with a rental vehicle at no cost and the the process was fast and easy.They sent me a video of the service being done on my vehicle and along with a multi point inspection they performed.it was the best service department I’ve ever used. More
by Daniel M
Employees Worked With
Laura Velasquez
August 07, 2022
Service experience was excellent. They got my car in promptly. Communicated very well and explained everything clearly. I was very happy with the dealership and service. They got my car in promptly. Communicated very well and explained everything clearly. I was very happy with the dealership and service. More
by Birdface
Employees Worked With
Laura
July 26, 2022
Needed service on my 2019 Jeep. Got waited on very quickly. Tech noted my battery needed to be checked on as well. Got a new battery, oil change, and tire rotation. All done in Got waited on very quickly. Tech noted my battery needed to be checked on as well. Got a new battery, oil change, and tire rotation. All done in about 2 hours. More
by Chic1239
Employees Worked With
Tech from Sweden
July 09, 2022
The service rep was non talking so it was hard to communicate about our Jeep.. Your service itself was excellent. Our first visit on our jeep Cherokee. Service was so efficient that we were done i communicate about our Jeep.. Your service itself was excellent. Our first visit on our jeep Cherokee. Service was so efficient that we were done in a very short time. Better service reps, but on the whole 5 stars More
by Candy
Employees Worked With
Don’t know her name because she barely spoke
