Naples Chrysler Dodge Jeep Ram - Service Center

What originally started as an oil change ended up with the company stripping my oil plug, which required a new oil pan (they claim it was previously stripped). Then they hit something and damaged the fron the company stripping my oil plug, which required a new oil pan (they claim it was previously stripped). Then they hit something and damaged the front end and tried to blame anyone else for it. When installing the new oil pan they damaged the pick up lines which needed to be replaced. When I finally get the car back the check engine light was on! Claimed it was a fault in the circuit. How do you have a car I. Your shop and return it with that light on?! All told this was the oil change from xxxx!! Cost me over $1000 ! I will NEVER go back. While I was waiting for my car I was talking with several customers there and surprisingly, they all had their own horror stories about the Naples Dodge service center. Imagine that?! More

Very responsive and attentive to the customer service, care and needs. Welcoming atmosphere and a "Can do" approach and attitude. care and needs. Welcoming atmosphere and a "Can do" approach and attitude. More

Matt Gates, the Service Advisor was excellent. He is knowledgeable and helpful every step of the way with my service needs. He is knowledgeable and helpful every step of the way with my service needs. More

Stephanie was great ! ! Very helpful and kept me aware of what was going on with my car ! Very helpful and kept me aware of what was going on with my car More

Is always good and quick service for change of oil and filter and had the best service advisors filter and had the best service advisors More

I had a bad experience I brought the car in supposed to get fixed first time around nothing got fixed , second time around it took almost a month and then finally supposedly my batteries died and had to re get fixed first time around nothing got fixed , second time around it took almost a month and then finally supposedly my batteries died and had to replace the batteries More

Appointment executed on time. Work done quickly and on time. Clean and efficient. Job well done. Work done quickly and on time. Clean and efficient. Job well done. More

I have been a loyal customer and brought my jeep in to have the diagnostics read (which I can have read FOR FREE at ANY auto parts store) was charged $270! The technician told me that without even looking have the diagnostics read (which I can have read FOR FREE at ANY auto parts store) was charged $270! The technician told me that without even looking under the car- only pulling out the transmission dipstick - that I would need a new transmission for over $10,000. I am writing to report that it was an electrical problem and a sensor that was off. It was all fixed by a great mechanic in Cape Coral who actually took the time to assess the real issues and not just opt to charge the customer an arm and a leg. The ONLY reason I even gave them a three is because the management seems to care and I really like the finance guy and the sales team. They should NOT overcharge customers- especially the ones who remain loyal. I just felt cheated and honestly I’m disappointed because I used to really appreciate their service. More

Arrived at the dealership was helped immediately. Left the car for an oil change and tire rotation. The car was ready in about two hours. The service advisor also signed me up for a recall of a high- Left the car for an oil change and tire rotation. The car was ready in about two hours. The service advisor also signed me up for a recall of a high-pressure fuel pump. More

The parts department is very unprofessional and has very poor follow up etiquette. I have reached out multiple times and keep getting the run around for a part that they claimed they ordered around June the poor follow up etiquette. I have reached out multiple times and keep getting the run around for a part that they claimed they ordered around June the 20th. I have called the parts department twice and was put on a hold for over 20 mins without anyone coming back on the line. I will not be returning More