Naples Chrysler Dodge Jeep Ram - Service Center

Your dealership had my vehicle for multiple days and nothing was done. Neither the diagnostic testing or the oil change was even started, let alone looked into. I dropped off at my scheduled appointment nothing was done. Neither the diagnostic testing or the oil change was even started, let alone looked into. I dropped off at my scheduled appointment time. I was initially told that the staff member assigned to me “called in sick”. I was tossed around from associate to associate from there. Communication was horrible. It would have been non-existent, had I not actively tried to contact staff. Voice mailbox was full, and I did not hear back until end of day, and it was via text. This is unacceptable. I needed my vehicle for work, and had to take it to another facility. More

I have has problems with my internet connection on the car. Naples Dodge followed up and now it works! Great job! car. Naples Dodge followed up and now it works! Great job! More

Friendly dealership with no pressure sellsman. Very willingness to listen to customer and solve any questions or problems. Good auto service. Very willingness to listen to customer and solve any questions or problems. Good auto service. More

I had low expectations to start, assuming my Jeep would be there for a long time for a simple fix, but Laura V. did a fantastic job with scheduling and communicating. She pre-ordered the part, then made an be there for a long time for a simple fix, but Laura V. did a fantastic job with scheduling and communicating. She pre-ordered the part, then made an appointment when the part came in. We were in and out quickly. She is the best. More

Tech helped me understand timing of when my truck maintenance was to be completed and keep me updated. maintenance was to be completed and keep me updated. More

Best techs best service and stuff . All ways takes care of my vehicle fast and efficient All ways takes care of my vehicle fast and efficient More

They do not have their house in order at all. I booked my appointment three weeks in advance, they kept my truck the first time for two weeks, my issues were a two to three day things. Then when I booked my appointment three weeks in advance, they kept my truck the first time for two weeks, my issues were a two to three day things. Then when I get it back the issues either weren’t fixed or done wrong. The second time they called me back with the appointment time. It should have been a day thing, four days went by. They still have not fixed the front end, phone charger.!they did however fixed the driveshaft issue and the safety recall issue. I wrote to my service tech about my dissatisfaction and have heard nothing thus far. They replaced the front axle, warranty work and never realigned the frontend. Very sloppy workmanship. More

Courteous knowledgeable professionals work there in the service department. That's it all I have to say service department. That's it all I have to say More

Thorough and professional service from this dealer and their staff. They explain repairs and maintenance in plain language and prioritize actions needed to keep you enjoying your ride ! their staff. They explain repairs and maintenance in plain language and prioritize actions needed to keep you enjoying your ride ! More

El servicio y la atencion es esplendida . defintiibamente volvere .con MI Durango no tengo ninguna gueja .thanks defintiibamente volvere .con MI Durango no tengo ninguna gueja .thanks More