Naples Chrysler Dodge Jeep Ram

2nd Service within warranty and Wave Program On the administration side not good at all. The day before I received a reminder for the appointment on Apr. 3 for 11:00am. When we were at the deale On the administration side not good at all. The day before I received a reminder for the appointment on Apr. 3 for 11:00am. When we were at the dealership there was no appointment and I discovered that had received an email about an hour after the appointment reminder that the appointment had been cancelled. I did not cancel nor was I contacted. I was told there would be a 3 hr waiting time. So we had us shuttled to Waterside Shops. So far so good. After about 4 hrs I tried to call in. I landed always at answering machine or the phone was not picked up. I once got hold of the service adviser, he promised to ring with details of my car but he did not. I then was given the private cell phone number of the driver who had already told us that somebody else would pick us up. We should text him. We did, but he had a doctors appointment. At your dealership almost nobody knew that. We were then given again the privat number of Gary and after further calls we were finally picked up and driven back. If the service was adequately perform I do not know. I also was not given a copy of the service bill as it gets paid by Jeep. We tried this dealership for the first time. They had the chance to win us over and blew it. In direct contact all of the people very very friendly. It‘s their communication among themselves which need to be reviewed and improved. More

Excellent dealership Joe Cali provided excellent customer care and from the beginning to the end fulfilled all my expectations! Great dealership and the best buying expe Joe Cali provided excellent customer care and from the beginning to the end fulfilled all my expectations! Great dealership and the best buying experience in Florida! More

Sales staff helpful and friendly Very smooth transaction purchasing my 2017 Jeep Wrangler. Tyrone was a excellent salesman and just a very nice man. The only reason I didn’t rate 5 is Very smooth transaction purchasing my 2017 Jeep Wrangler. Tyrone was a excellent salesman and just a very nice man. The only reason I didn’t rate 5 is they have issues controlling keys. We were interested in a vehicle but they couldn’t find the keys. We bought a different one and they couldn’t find the keys at delivery. Set us back a couple hours as they had to make a new one. We had some service issues but Tyrone personally handled them and got us on our way Overall a good experience More

Bad the second time For the second time in three months I had my car in for service. The first time was 3 and half weeks. This time 5 days. My contact John is dynamite, For the second time in three months I had my car in for service. The first time was 3 and half weeks. This time 5 days. My contact John is dynamite, Unfortunately the staff is not. Grease all over the inside door as it was two months ago and the work they did left the wipers off. Not a good experience. Was think about trading my car in for an upgrade, but it won't be here. More

Don’t deliver what they promise I got a Chrysler Pacifica and had them install a DVD player only they didn’t install the one I wanted and promised to give me money back for it, but t I got a Chrysler Pacifica and had them install a DVD player only they didn’t install the one I wanted and promised to give me money back for it, but they never gave it to me! Customer beware!!! More

Great deal, good service This dealership consistently offers great prices on used vehicles. And they offered me a fair trade value on my old car. Service guys didn’t do a very This dealership consistently offers great prices on used vehicles. And they offered me a fair trade value on my old car. Service guys didn’t do a very good job on prepping my vehicle before purchase. Not much cleaning inside or out, which leaves a bad first impression for buyer, and when I returned for service visit they gave me my vehicle back DIRTIER than when I dropped it off. Minor issue dealership should focus on and solve so customers receive better impression. More

Great buying experience Our experience with Craig Wyne was excellent. He took the time to show us a number of vehicles which was within our budget with no pressure. Craig was Our experience with Craig Wyne was excellent. He took the time to show us a number of vehicles which was within our budget with no pressure. Craig was very professional and courteous throughout the entire purchase. we were impressed by his knowledge and efficiency and he stayed late to help us to ensure we had everything we needed. The sales/finance manager, April Buckley was absolutely amazing when we sat down to finalize the paperwork. she was friendly and made us feel comfortable and explained to us a number of options that were available with our purchase. Great experience! We would definitely recommend Naples Dodge and would purchase another vehicle from them. More

Excellent in all respects Excellent people Lot was too crowded and looked messy Treated Very fairly on price Very fair trade in value and also the sales manager was easy Excellent people Lot was too crowded and looked messy Treated Very fairly on price Very fair trade in value and also the sales manager was easy to work with More

Better Off Season I have had my 2014 Town and Country minivan serviced 3 times at this dealership. The first two visits during off-season were completed in a matter of I have had my 2014 Town and Country minivan serviced 3 times at this dealership. The first two visits during off-season were completed in a matter of hours. My latest visit was in peak season here in Naples Florida so that likely caused my service to be slower. The service department required 3 days to finish a total of 9 jobs. The receipt that I received for the service was missing page 2 of 4. That was for jobs 5,6 and 7. I also noticed that on my last service, I was given a senior citizen discount, but that I didn't get it this time. Otherwise, the service was good considering how busy the service department was. More

Excellent service & friendly staff Excellent service & appreciate the shuttle service. Yearly checks done to car & new windshield wipers & key pods. All done perfectly to the vehicle. Excellent service & appreciate the shuttle service. Yearly checks done to car & new windshield wipers & key pods. All done perfectly to the vehicle. Great service department! More