Naples Chrysler Dodge Jeep Ram

The WORST ever customer service I have every come across These people can NEVER be reached, NEVER call back, NEVER keep promise. My father in law from the Netherlands borrowed my car to drive to Naples and These people can NEVER be reached, NEVER call back, NEVER keep promise. My father in law from the Netherlands borrowed my car to drive to Naples and the car broke down (overheating), he ended up at Naples dodge and that's when the nightmare started...it took them 8 weeks to repair the car and we even got it back 2 times and broke down again on the way back to Miami. In the meantime they promised a lot of things but they still owe my father in law a $200 insurance coverage for the rental car they gave him. It's now 3 months later and I'm still trying to get hold of Miss Boehmer who promised this to him. It is ABSOLUTELY INSANE! More

New ownership doesn’t care about customers Bought my Grand Caravan 2015. Had great experience with them until they switched owners and a few months later I went in to have my vehicle serviced. Bought my Grand Caravan 2015. Had great experience with them until they switched owners and a few months later I went in to have my vehicle serviced. I was told the oil rewards card I purchased was no longer any good. I was told they sent me a letter and email. I received neither. What a rip off. I lost all that money and they said I was out of luck. More

Worst dealership service experience in my lifetime!!! These guys know that they have a captive customer base. There are no other FCA dealership for miles. My abysmal experience with them started when I bo These guys know that they have a captive customer base. There are no other FCA dealership for miles. My abysmal experience with them started when I bought a new Chrysler 300 from them in February 2010. When I went to complete the deal the price had mysteriously increased by $300+ but they somehow were able offset this increase by increasing the allowance on my trade-in (?). I would have walked away right then but I had 2 certified checks made out to them only (a mistake on my part and never repeated again). The car is great and we still have it. My wife wouldn't think of parting with it. Their service department is the worst that I've ever experienced in my 52 years of new car ownership! My recommendation is to just stay away unless it is warranty work. The service write up people are on commission, as they are everywhere, and will do their best, for THEIR benefit, to jack up YOUR bill with unnecessary additional services. JUST STAY AWAY UNLESS YOU HAVE ABSOLUTELY NO OTHER ALTERNATIVE!!! More

Big change in service department I bought my Chrysler Pacifica new in 2016. I had minor issues from the get go, and never received any resolution on any if them. We go north in the sp I bought my Chrysler Pacifica new in 2016. I had minor issues from the get go, and never received any resolution on any if them. We go north in the spring, and thank goodness there was a wonderful dealership in Traverse City, Michigan. I was skeptical to come back to Naples CDJR, but bought the 3 year extended service and warranty, so felt I needed to give the service department another chance. I took my car in for a recall and service in April, and my, what a difference!!! My visit was quick, small issues were resolved, people were pleasant, and work was done well. The change is amazing!! Thank you! I will be back!!! More

Excellent Service! He was attentive and helped me throughout the entire process. He provided me with constant communication. Best writer I have worked with. I would come He was attentive and helped me throughout the entire process. He provided me with constant communication. Best writer I have worked with. I would come back again thanks to him. More

Worst customer service-Management, service advisors Never have I ever seen or experienced the worst customer service in my life. While being in the customer service industry myself, it's appalling. It's Never have I ever seen or experienced the worst customer service in my life. While being in the customer service industry myself, it's appalling. It's a little long, but there were so many opportunities to at least make it better. To start off with, my dog decided it was a great idea to eat my remote key. I immediately called the service department at 11:30 and was sent to voicemail. I left a message thinking they would call me back within 30 minutes (hour tops). 3:00 comes and call back again. Again I had to call back, never got a return phone call. I then again was sent to voicemail, decided to hang up and call right back. I got through and was put on hold for 45 minutes! I hung up, only then because I started becoming upset, they patched me through to Mike. at this time it is now 4:00. He proceeded to tell me that "oh you have AAA? You could of just towed it in and we'd get you a new one. Just come on in and we'll take care of it." I told him I wasn't able to do that because I had to leave for work at 5:30 that is why I called earlier in the first place!!!! The next day I bring in my car and they said it was going to be about an hour and they only had one key left in stock! A little over an hour comes around and they pop their heads in and tell me that it was a defective key and they would have to wait until tomorrow to get another one. I had to work again that night and had no vehicle. Told me to go to hertz and they rent me a car for $30 but I wasn't able to because I didn't have a credit card. Went to enterprise got a car for $60. The next day they called it was completed, so I go in and ask for the manager. Rhonda came out and I explained how the communication was just awful which she said well its not my fault your dog ate the key. Never did I say it was. I asked if she could help me out and deduct the price of enterprise for my trouble, she said no that's not how it works. Not only was I getting the worst attitude ever from her, she cared less that I was so unhappy. I said then you're losing a very valuable customer and just replied, "that's fine" turned around and left me standing there. NEVER COME HERE TO SERVICE YOUR CAR! GO TO GALENA IN FORT MYERS More

WRETCHED TELEPHONE AND E-MAIL COMMUNICATIONS RECENT EXPERIENCE IN RETURNING A LEASED CAR ON MARCH 8. 1. CALLS FOR INFORMATION WERE DIRECTED TO ANDREA TERCERO ON MARCH 9 TO DISCUSS RETRIEVAL O RECENT EXPERIENCE IN RETURNING A LEASED CAR ON MARCH 8. 1. CALLS FOR INFORMATION WERE DIRECTED TO ANDREA TERCERO ON MARCH 9 TO DISCUSS RETRIEVAL OF PLATE AND ON MARCH 13 TO TRY TO UNDERSTAND WHY THE LEASING COMPANY HAD NOT YET BEEN NOTIFIED OF THE CAR RETURN. NETIHER CALL RETURNED. 2. E-MAIL PER FORM ON WEB PAGE TO F & i MANAGER DARCHE ON MARCH 7 NOT RESPONDED TO. 3. E-MAIL PER FORM ON WEB PAGE TO FINANCE MANAGER BUCKLEY ON MARCH 7 OR 8 NOT RESPONDED TO. THE PATTERN SEEMS TO BE THAT IN-BOUND COMMUNICATIONS TO ADMINISTRATIVE PERSONS ARE NOT RETURNED. PREVIOUS UNSATISFACTORY COMMENTS SUBMITTED OVER THE LAST SEVERAL YEARS ABOUT TELEPHONE INTERFACE (TOO MANY MENUS AND INTERCEPTS); ABOUT CONDITIONS IN THE SERVICE RECEPTION AREA (GENERAL MANAGER GRATKOWSKI DID RESPOND WITH A PHONE CALL AFTER MY WIFE WROTE HIM A LETTER) ON-LINE COMMUNICATIONS ORIGINATING WITH THIS DEALER AND INTERCEPTS FOR 'CHAT' ARE FIELDED BY PERSONS NOT AFFILIATED WITH THE DEALER WHO HAVE VIRTUALLY NO KNOWLEDGE OF DEALER OPERATIONS AND ARE NOT EMPLOYED THERE. ALL IN ALL NOT A DEALER I CARE TO DO FUTURE BUSINESS WITH. CHARLES BERRY NAPLES More

Took much longer than estimated. John was focused and did his best to assist in the midst of a chaotic environment all the while feeling ill. He did a great job. John was focused and did his best to assist in the midst of a chaotic environment all the while feeling ill. He did a great job. More

Rob and Caraig were extremely friendly and helpful Rob and Craig where our salesmen when I purchased my two door jeep wrangler. They were extremely helpful and friendly through the entire purchase. We Rob and Craig where our salesmen when I purchased my two door jeep wrangler. They were extremely helpful and friendly through the entire purchase. We never felt pressured or rushed while negotiating the deal. I am from New York and they were able to include free shipping from Florida to New York, a $1000 dollar savings. I would highly recommend this dealership and these salesman to my friends and family. More

Excellent customer service I contacted Andrea about my recent purchase, she was very helpful and answered all my questions. She was very professional and took care of all my nee I contacted Andrea about my recent purchase, she was very helpful and answered all my questions. She was very professional and took care of all my needs and concerns. More