Naples Chrysler Dodge Jeep Ram

9 Mazda's later.. What can I say about Jim Atashian? He is the best! My husband and I have tried to stay away from Mazda but, we keep going back for more. Jim is the What can I say about Jim Atashian? He is the best! My husband and I have tried to stay away from Mazda but, we keep going back for more. Jim is the best sales person ever. He is patient, kind most of all he is honest. He knows what to say and not to say at times, which keeps the flow of the sale interesting at all times. In fact, we are getting ready to visit Jim for our 10th vehicle in a few months. Can't-Wait!! Jim Atashian you ROCK. See you soon. More

Great Exoerience I have purchased from this dealership. It was a great experience, great price, great service. Steve Durst was excellent to work with. I will purc I have purchased from this dealership. It was a great experience, great price, great service. Steve Durst was excellent to work with. I will purchase from him again. More

Professional, yet personable! Working with Rob Winters on my new Lease was a breeze! He was always professional, yet personable. Rob kept in constant communication and went above a Working with Rob Winters on my new Lease was a breeze! He was always professional, yet personable. Rob kept in constant communication and went above and beyond in a deal with some very atypical circumstances. Rob & Dave turned what could be considered a stressful experience into an extremely smooth one, and I look forward to working with them on additional purchases for many years to come! In regards to vehicles, they are both very knowledgeable on the models and features, and got me into a vehicle that I love - having known nothing about it prior to walking into the dealership! More

jeep warranty issues I have had my jeep in for service for 3 issues within the last 5 months that were covered by the extended warranty I purchased. The first issue took a I have had my jeep in for service for 3 issues within the last 5 months that were covered by the extended warranty I purchased. The first issue took almost 2 weeks to repair due to lack of parts. Unfortunately I was not offered a loaner until after the dealer had it a full week. I would have had no problem with the service if I was offered a loaner much sooner. Once the part was in, the work was done and I have not had an issue with that problem since. The second problem was my radio stopped working. I have 70,000 miles on the jeep and the radio had been replace once already. They told me the radio was bad and ordered a new one. When the new one came in they put it in my jeep but it did not work either, but they left it in the jeep while they ordered a new radio. Well after 2 days, my jeep would not start. Come to find out, the bad radio they installed was drawing on my battery, so my mechanic (not the dealer) pulled the radio fuse until the new radio arrived. This was very frustrating, but Rudy was kind to me and got me taken care of as soon as the radio came in. I discussed this situation with Rhonda and she was kind enough to give me a break on the $100 extended warranty service charge due to problem with he radio and the number of times I had to come tot the dealer. Now during the time I was having problems with he radio, my check engine light kept going on/then off. My mechanic (not the dealer) and my insurance company who monitors my driving performance, picked up that the error was a PE 028, open thermostat. Both my mechanic and the insurance company said this is a minor issue that should be taken care of when you take the jeep in for service. Every time I took the jeep in for the radio issue, the light was off and they said they could not determine the problem. When the light came on for the third time, I took the jeep to the dealer, Rudy checked it immediately and said they could now fix the problem. Rudy was very kind then and when I brought the jeep back in to have the thermostat replaced. Due to the number of times I had been there trying to address this problem, he waived the service fee. He did this on his own and I think this was a fair move to make things good on the dealer's part. I would like to thank him for doing this. I would also like to thank the shuttle drivers Gary and Edmund. They are very pleasant people. More

Parts managers Last Friday I was order some parts manager take care me was very rude and thought I’m idiot.because I was in dirty cloth.????? Maybe I forget take my Last Friday I was order some parts manager take care me was very rude and thought I’m idiot.because I was in dirty cloth.????? Maybe I forget take my gold Rolex-maybe helps. He was completely wrong because he can’t find parts which I need. I no recommend this part department. Robert More

Excellence in service Daniel Ortiz has always been great to work with ! His excellence in customer service and Quick response has been a breath of fresh air. He has alw Daniel Ortiz has always been great to work with ! His excellence in customer service and Quick response has been a breath of fresh air. He has always been able to find what I want but at the same time steer me away from bad vehicles. He doesn’t just look for the sale he looks for the right car for you and he won’t sell you something he wouldn’t drive. You have a gem of an employee right here!! More

Mission accomplished My son wanted a new Jeep Wrangler. I was looking forward to purchase one for him, Daniel made it happened! The process took a little time but it was My son wanted a new Jeep Wrangler. I was looking forward to purchase one for him, Daniel made it happened! The process took a little time but it was smooth and achieved. Great salesman, outstanding personality, and customer service. We appreciate you Daniel very much. Thank You! More

Happy Customer Friendly, great customer service and very knowledgeable. Happy to have worked with Daniel will be definitely sending family and friends to Naples Dodg Friendly, great customer service and very knowledgeable. Happy to have worked with Daniel will be definitely sending family and friends to Naples Dodge. Great experience More

No longer suspecious of dealers. A year ago I went to Naples Chrysler Dodge Jeep Ram and the service was terrible and expensive. I was charged for a rotation of tires and that did not A year ago I went to Naples Chrysler Dodge Jeep Ram and the service was terrible and expensive. I was charged for a rotation of tires and that did not happen since the serial numbers on the tires which I had written down were in the same place after the service. Furthermore, the windshield washer on the passenger side was not working because the rubber connector had split. That repair come under my extended warranty with a $100 deductible. The mechanic simply cut off the part that was spit and pushed the remainder back on. The repair did not hold and I had to repair it myself. I was charged the $100 for that repair! I decided that I would not darken the door of that dealer again. Then I heard that the dealership had bought out. So I decided to try it again but this time I only wanted only an oil change. I made an appointment although I was told that I did not have to. A proposed bill was sent to me via the internet which I thought was reasonable. When I went to the cashier to pay the bill it was $50 higher. I asked Sergio what was the difference. I told him about my last experience. To make a long story short I am now a very happy customer because of Sergio's service and understanding. Now, because of Sergio I will return to this dealership for service. I believe that the change of hands was a good one and that currently the management and ownership is operating with an excellent standard of business ethics which I wish more car dealers would adhere to. More

Rhonda is the worst service manger I have ever seen She never got the service done right from first visit and she will refuse to take you car again if you gave her a bad servay. She do not have any idea She never got the service done right from first visit and she will refuse to take you car again if you gave her a bad servay. She do not have any idea about the customer service satisfaction . She will refuse to take you car for non resolved issues More