Naples Chrysler Dodge Jeep Ram

Service I bought a used Jeep that had recalls. This was the first time I dealt with the Jeep dealership. Took it in very early on Wed. Morning. Rudy said it w I bought a used Jeep that had recalls. This was the first time I dealt with the Jeep dealership. Took it in very early on Wed. Morning. Rudy said it would be done by the end of the day on Wed. I told him I wouldn't be able to pick it up until Thurs. morning. I called 6 times and couldn't find out the status on my Jeep. Finally, the only person I could get through to was someone who schedules appointments. She tried two different numbers with the service department. No one answered. It is now Friday morning and no one can tell me a thing about my Jeep. The appointment lady asked if she could give them a message. I said, "Yes, tell them I will be in in an hour to pick up my Jeep done or not." When I got there I was told they broke the part and would need to keep it until a new part came in. I said, "Absolutely not. I will take it to another dealer." Rudy brought my Jeep to me after quite a wait and said it would take 45 minutes for paper work to be submitted. I told him I wanted to see the service manager. He got the paper work done quickly and I left. As I was leaving I saw a man in the parking lot who was also having his vehicle serviced. He was quite displeased (to put it nicely) with his service as well. I have a second vehicle so it wouldn't have been a big deal to leave it, I couldn't believe they couldn't give me a phone call. Rudy said I didn't have any right being upset with him. I guess my daughter is not getting the new Jeep we promised her! More

Transparent and fair. I travelled 4 hrs to buy at this dealership. The Melbourne ones were not flexible or fair in their pricing and options. Our salesman Mike and manager I travelled 4 hrs to buy at this dealership. The Melbourne ones were not flexible or fair in their pricing and options. Our salesman Mike and manager Lori presented a very fair offer which I accepted immediately. The acquisition process was smooth and Finance was very efficient and straight-forward. A pleasure dealing with this dealership. More

James Patton was awesome James figured out my issue within a minute of arrival (sales had given me one fob from a different vehicle) so he personally ran me over to the shoppi James figured out my issue within a minute of arrival (sales had given me one fob from a different vehicle) so he personally ran me over to the shopping center so I could entertain myself while they programmed a new fob to the car, buzzed over and picked me up 45 minutes later and I headed home. Very happy with James and the level of service - HIGHLY recommend you give him a call for any service issues!! More

Great salesperson Jim Atashian is a very professional customer oriented salesman. Honest and diligent, we recently purchased our fourth vehicle from Jim. Love my new Ra Jim Atashian is a very professional customer oriented salesman. Honest and diligent, we recently purchased our fourth vehicle from Jim. Love my new Ram 1500. More

Very good Brian(service dept.)is the Best The best service ever Brian in service is the Best very good took care of me very very happy Dealership I would buy from! Everyone who needs a car s The best service ever Brian in service is the Best very good took care of me very very happy Dealership I would buy from! Everyone who needs a car service go there More

Great Service Had a ABS sensor out and had it and 2 recalls performed quickly and via my warranty. Rudy was our service rep and he was a true professional and cust Had a ABS sensor out and had it and 2 recalls performed quickly and via my warranty. Rudy was our service rep and he was a true professional and customer oriented. More

Professional and helpful We brought our vehicle in for service and well as making an inquiry about a new vehicle and a warranty on our current vehicle. Everyone was profession We brought our vehicle in for service and well as making an inquiry about a new vehicle and a warranty on our current vehicle. Everyone was professional ,knowledgeable,friendly and very helpful. More

Great experience and customer service Joe was great from beginning to the end of the transaction. He was very descriptive of the car took extra pictures and texted them directly to me. I d Joe was great from beginning to the end of the transaction. He was very descriptive of the car took extra pictures and texted them directly to me. I drove 6 hrs to check out the car and it did not disappoint. He got the car detailed full tank of gas and assisted me returning the loaner to the enterprise on their dealer. Joe went above and beyond and it was worth the drive. Best car buying experience ever. Clyde S More

Jeep Jk I am a regular customer and have purchased several vehicles from there. In the recent past, customer service has been fair at best. Lack of commu I am a regular customer and have purchased several vehicles from there. In the recent past, customer service has been fair at best. Lack of communication, no follow up, extremely disorganized. This past visit however, I was surprised to have been treated exactly how a customer should be treated. I showed up unannounced with an ignition issue. I was greeted by Service Avisor Jimmy Patton. He immediately spoke with me, listened to my issue, and put me on the list to be serviced without hesitation. Couldn’t have asked for a more polite, respectful, and helpful member of the service team Kyle Hogg Is normally the person that I request to have my vehicle serviced by. He was the first person to have worked on my vehicle on the date of its purchase having an aftermarket lift and tires /wheels being installed. Several trips back to resolve minor issues Since then which were all identified and corrected with an explanation for cause being given. These two individuals have set the benchmark for other employees to follow and should be commended for the jobs they have done. As long as they are members of the service department and service my vehicle, I will remain a loyal customer. As for other members of the team, they might want to try and follow their example. More

Super Salesman and Super Jeep! Jeremiah took his time on our deal. We told him what we were looking for and he had it pulled up in front, we took her for a drive, started talking de Jeremiah took his time on our deal. We told him what we were looking for and he had it pulled up in front, we took her for a drive, started talking deal and signed paperwork! We got the vehicle we went in there for, Jeep Grand Cherokee Overland. We love it and hope to keep it for a very long time. They also took care of our trade in. We found Jeremiah on this review page so wanted to write our own review to other looking for a car salesman, go with Jeremiah you won’t be upset. You spend hours with your salesman it important to do some research. More