Naples Chrysler Dodge Jeep Ram

Service I was told 1 1/2 hour for an oil change and recall. I returned 3 hours later and nothing had been done. I was now informed they sent photos on the rec I was told 1 1/2 hour for an oil change and recall. I returned 3 hours later and nothing had been done. I was now informed they sent photos on the recall and Jeep has not gotten back to them. They still have not called me 5 days later. The service guy assigned to me I have yet to meet. This is my 2nd Jeep And Ryan was wonderful yet I will not return to this dealership because of the service. More

Felt like I was treated fairly. After a bad experience at another dealer. Craig treated me respectfully. I don’t like that I didn’t get a copy of the items that are still due me. A After a bad experience at another dealer. Craig treated me respectfully. I don’t like that I didn’t get a copy of the items that are still due me. A scratch repair and trim replacement part. More

Jeep Jeep! I had a great experience working with Fernando at the Dodge Naples dealership. He was quick and made sure I ended in in the car and price range I desi I had a great experience working with Fernando at the Dodge Naples dealership. He was quick and made sure I ended in in the car and price range I desired. I couldn’t have asked for a better experience. More

Hassle free My experience was quick and easy. Fernando was very personal. He helped me get into the vehicle I wanted in no time. I work two jobs so I had to make My experience was quick and easy. Fernando was very personal. He helped me get into the vehicle I wanted in no time. I work two jobs so I had to make this happen between jobs. That's what Fernando promised he would do, and he delivered on his promises. More

Comfortable buying experience Very nice people to deal with, no pressure from the sales end to the final paperwork. I like the way they sell cars and plan on having a long term rel Very nice people to deal with, no pressure from the sales end to the final paperwork. I like the way they sell cars and plan on having a long term relationship with this dealer. More

They did a nice job getting what I asked for. I went to many dealerships and this one found the vehicle I wanted at a price I was happy paying. They were friendly, honest, and easy to work with. I I went to many dealerships and this one found the vehicle I wanted at a price I was happy paying. They were friendly, honest, and easy to work with. I would easily recommend a friend. More

Oil change 2818 Jeep Grand Cherokee. At first I was very annoyed about the no apt policy but it all worked out in the end. 45 min c vs 90 minutes 2818 Jeep Grand Cherokee. At first I was very annoyed about the no apt policy but it all worked out in the end. 45 min c vs 90 minutes More

Great service Sergio was very helpful and kind. He kept me informed as my vehicle was being serviced. The service was completed quickly. I was presently surpri Sergio was very helpful and kind. He kept me informed as my vehicle was being serviced. The service was completed quickly. I was presently surprised when I picked my vehicle up and was told a recall had been handled as well which saved me a trip of coming back at a later date! More

Lied to and have to do with stupidity Took my Jeep in for a recall. Service advisor said they would park it inside if it was kept overnight. I double check with him on that because I did Took my Jeep in for a recall. Service advisor said they would park it inside if it was kept overnight. I double check with him on that because I didn’t have my top and doors on. He said absolutely it would be parked inside over night. I went by the dealership at 10:30pm to check and it was left outside! Walked right up to it and the glove box, center console, and tailgate were all unlocked, after I locked them myself before I left. No security onsite and thankfully it didn’t rain. When I talked with the service manager the next day to express how upset I was, she said I should of never brought it to them without my top and doors on and they should of not accepted it. Totally passing the blame onto me and her service advisor. She had zero care for me or my jeep, which I have been upgrading for the last 4 years with my hard earned money. I will definitely spread the word on how customers and their vehicles are treated there. More

Repair tire without key to wheellock Very responsive to my problem Used the Express service and was pleased with the results Advisor recommended a reasonable fix to my wheellock issue Very responsive to my problem Used the Express service and was pleased with the results Advisor recommended a reasonable fix to my wheellock issue Will return for that More