Naples Chrysler Dodge Jeep Ram

In for a recall, two more were found and handled. Each time I'm in I see Mike Sullivan, who takes fantastic care of me and my 2014 Ram. He doesn't treat me like a customer, he treats me like an old fr Each time I'm in I see Mike Sullivan, who takes fantastic care of me and my 2014 Ram. He doesn't treat me like a customer, he treats me like an old friend which is exactly what I want. More

2019 Ram LaRamie Just bought a new Ram Laramie. My salesman was Jim A. He was great. I would recommend him. He doesn’t pressure you. All he cares is that you are hap Just bought a new Ram Laramie. My salesman was Jim A. He was great. I would recommend him. He doesn’t pressure you. All he cares is that you are happy and goes out of his way to make sure you are happy with your purchase More

Questionable customer support Arrived early for 12:00 appointment. No parking available. Customer rep was late. Told it would be 24-48 hours before it was worked on when we had mad Arrived early for 12:00 appointment. No parking available. Customer rep was late. Told it would be 24-48 hours before it was worked on when we had made the appointment the week before Took longer. Poor communication I had to initiate conversation. With him. Was told vehicle would be ready at 10 on third day. It was not. Had to push rep to get vehicle out to us. More

Good but not great Over all experience was good Not great but good Only complaint I have is poor communication When I text back to find out when the vehicle would be Over all experience was good Not great but good Only complaint I have is poor communication When I text back to find out when the vehicle would be ready I got no response back so I tried calling and no one answered the phone in the service department. More

John Woodward - awesome John was a pleasure to work with; super responsive and kept me informed every step of the way, on time and came in at the price that was quoted. John was a pleasure to work with; super responsive and kept me informed every step of the way, on time and came in at the price that was quoted. More

Horrible Terrible experience. They told us I recall would take about three hours. Three days later they tell us it cannot be done until we get new tires. I don Terrible experience. They told us I recall would take about three hours. Three days later they tell us it cannot be done until we get new tires. I don’t understand why they didn’t tell us three days prior to that. Sergio our representative apparently quit, so they transferred it to someone else who hurt his knee, and then we ended up with John More

Happy customer Despite having to wait, with an appointment, I experienced excellent customer service. My service tech Brian was excellent. He took good care of me Despite having to wait, with an appointment, I experienced excellent customer service. My service tech Brian was excellent. He took good care of me and was very helpful and polite. More

Won't be back 21 hours ago Brought my RAM in for an oil/fuel filter change. After I paid and got in the truck, I noticed all of my quarters were missing from the 21 hours ago Brought my RAM in for an oil/fuel filter change. After I paid and got in the truck, I noticed all of my quarters were missing from the center console/change dispenser. It was about $2.00 in quarters. I confronted John/Mike about it in the service department and mike offered me $2.00 out of the cash drawer, which I declined (i dont care about 2 bucks, its the principle of the matter). Whether it was the mechanic or a driver, .. It ticked me off that somebody would be so petty steal quarters out of a paying customers car. More

Purchase of 1500 Ram Exceptional experience. Tom Ashman was the perfect salesman. Extremely knowledgeable about every aspect of the vehicle. Thorough but never overbeari Exceptional experience. Tom Ashman was the perfect salesman. Extremely knowledgeable about every aspect of the vehicle. Thorough but never overbearing. Ken (sales manager) was an absolute pleasure. Michael (finance) was professional & efficient. An overall great experience! More

End of month impolite inconvenient rush job. Told car would go back on market if I did not drive 216 miles to get there by end of month. 04/24/20. Even though I paid the 10% down payment $1500.00 Told car would go back on market if I did not drive 216 miles to get there by end of month. 04/24/20. Even though I paid the 10% down payment $1500.00. No option to transfer car to central Florida. Told I could check out drivers on ebay. Told they could only hold car a few days. I was only given one key. I asked why. Told I could make key copy without all the extra options for a couple bucks. Not correct. $80.00 to make cheaper copy just to start car and $160. For full function key. Asked why price on carfax went up $503.00 two hours after I left the bank. (See price change 04/24/20) Tom Ash..... got agressive, direct and impolite in his reply. He spoke down to me. I did not expect his alpha dog reply to put me in my place. Rude. Customer in hallway was yelling about his lost plate which was mailed to his previous address. We had to wait 10 minutes just to get the key at the end from Tom. Told They were short staffed because it was monday, 04/29. Would I really have lost the jeep patriot if I had arrived 48 hours later on 05/01/20? Was there really another guy wanting the car as Tom said? The odometer hadn't changed. We have a farm with some sick animals. We were stressed rushed inconveniently. I feel I was overcharged. $503.00 for price change on 04/24/20 and $160.00 for me to now purchase a second key on a CERTIFIED vehicle. $663.00. If you want to make this right, send me a check for $663.00. More