Naples Chrysler Dodge Jeep Ram

Ryanb Lacks Customer Service Skills Ryan showed up over an hour late to view a used 2013 E-350 Mercedes. Walked up on us (without introducing himself) complaining that We were suppos Ryan showed up over an hour late to view a used 2013 E-350 Mercedes. Walked up on us (without introducing himself) complaining that We were suppose to come after 10:30. Never addressed me by name. Paid cash for the car Never thanked me for the business. Got home and realized the car had damage underneath the bumper although the car fax stated no accidents. NEVER RETURNED 2 PHONE CALLS, OR RESPOND TO BOTH A TEXT AND EMAIL MESSAGE I SENT HIM. Dealership took car back and I received a full refund. Terrible experience!! More

Once they make the deal, all “service” goes out the window We are leasing two Jeeps from this dealership. We have had to take our Cherokee in for service twice. The sales center is so disorganized that nobody We are leasing two Jeeps from this dealership. We have had to take our Cherokee in for service twice. The sales center is so disorganized that nobody knows what vehicle goes where and what service is supposed to be done to it. Mike was our advisor. Nobody ever called to give us a status update, or called us back after we repeatedly called them, were placed on hold and left messages. NOT ONCE. When we finally came to pick up the Jeep (two weeks later), they couldn’t find it! I had to use the locator app on my phone to tell them where it was parked on their own lot! Their excuse was that two of their techs were out on vacation and a third tech had a family emergency. The second time we took it in for service because it was randomly stalling. We had an appointment and still had to wait in line for an hour just to get checked in. Tyrone addressed us in a friendly manner, but Jessica seemed absolutely miserable and ignored everyone who walked through the door. Same story, this time around; no status update, no call back, no email response. After ONE WEEK of silence, we went to the dealer to get an update. Apparently, it had been ready for four days, and nobody bothered to call and let us know (we’d been calling daily, mind you). Apparently, our “advisor”, John, was on vacation. Additionally, they couldn’t pinpoint the problem, but did a software update, in hopes that it would fix the problem. WOW. It must be nice how once they make a sale they send everyone on vacation with zero accountability to follow up with their customers when they need service. Also, the whole “advisor” system is a complete failure. Both advisors we have dealt with have proven to be completely incompetent and cannot keep track of the vehicles, nor the customers they are advising. How does a multi-billion dollar corporation have a service industry that is so grossly incompetent? Shame on this company and their complete lack of regard for the people that keep it in business. More

Prompt service and pleasant service I took my Pacifica hybrid for an oil change. The service rep was very cordial and told me how long it would take. Exactly at the quoted time my car wa I took my Pacifica hybrid for an oil change. The service rep was very cordial and told me how long it would take. Exactly at the quoted time my car was done. He kept me informed by text. They even washed my car. Follow up was great. More

No after sale service I purchased a 2012 Mercedes from this dealership . After being told the NADA was over 20000$ I discovered it much lower but that didn’t bother me as b I purchased a 2012 Mercedes from this dealership . After being told the NADA was over 20000$ I discovered it much lower but that didn’t bother me as bad as getting my vehicle home and discovering the OBD door open. I thought immediately that someone had read a code recently. The next day my engine light came on. I called the dealership to ask them if they cleared the code prior and told them what I found . They said they would talk to the mechanic and get right back to me. 2 days later and still no response . I also texted as they asked me to do if I had ANY questions. ( mind you I have less than 300 miles on this vehicle .) anyway no response at all . With my $4250 trade in and $16104 cash paid in full , I am more than disappointed in their response to my concerns . This leads me to believe they just cleared the code and washed their hands of me. It is now at the Mercedes dealership being fixed. They are also going to supply me with the history of the engine light and I will know if it was on when they had it.. Again ,,, I would not recommend buying from Naples Chrysler dodge Jeep . Once you cross the threshold your on your own. No full disclosure from them !!! More

Service mike Mike in Service was beyond professional. He got me in and out. He was not able to match a price for maintenance service I received from my local deale Mike in Service was beyond professional. He got me in and out. He was not able to match a price for maintenance service I received from my local dealership but the way he assisted was beyond professional. Great dealership looks like they just redesigned interior and friendly faces all around. Mike if you read this great job. I didn’t tell you I was in the business but I was very impressed. Bonus as well was the coffee machine that made chocolate and vanilla variety’s 😄. I look forward to being back in 5000 miles. Would’ve appreciated a salesperson to maybe stop by and chat when I was waiting in showroom but I will ask next time! Brian Morris More

Professionally handled. Scheduled appointment for service. Handled on time and given ride home as requested. Vehicles serviced promptly and completed all requested maintena Scheduled appointment for service. Handled on time and given ride home as requested. Vehicles serviced promptly and completed all requested maintenance. Service prices competitive. Service advisor called to confirm service completed. Vehicle washed and clean after service. Recommend Mike as service advisor. More

Outstanding Service Came into the dealership with a Kia, Mike my tech was great, got it done and back washed to me in 35 minutes. New Service Manager was a breath of fres Came into the dealership with a Kia, Mike my tech was great, got it done and back washed to me in 35 minutes. New Service Manager was a breath of fresh Air! More

Great Service ! We have been to many dealers in the country and Naples Dodge Chrysler Jeep has consistently the best service. Every time our car has to go in for se We have been to many dealers in the country and Naples Dodge Chrysler Jeep has consistently the best service. Every time our car has to go in for service, the experience is always positive. Customer service is the Best More

UNSECURED VEHICLE My truck was left unlocked and both windows were completely down for 3 days. I will not use this service department again. P.S. Don't change the radio My truck was left unlocked and both windows were completely down for 3 days. I will not use this service department again. P.S. Don't change the radio station in your customer's vehicles. More

Poor communication with customers Technician was great. Work was done well. Problems were communicating with the service department. There is no central person to answer phones. I left Technician was great. Work was done well. Problems were communicating with the service department. There is no central person to answer phones. I left message after message on voicemails and never got return calls. I had to drive to the dealership to talk with the service department. More