Naples Chrysler Dodge Jeep Ram

Excellence in service Daniel Ortiz has always been great to work with ! His excellence in customer service and Quick response has been a breath of fresh air. He has alw Daniel Ortiz has always been great to work with ! His excellence in customer service and Quick response has been a breath of fresh air. He has always been able to find what I want but at the same time steer me away from bad vehicles. He doesn’t just look for the sale he looks for the right car for you and he won’t sell you something he wouldn’t drive. You have a gem of an employee right here!! More

Mission accomplished My son wanted a new Jeep Wrangler. I was looking forward to purchase one for him, Daniel made it happened! The process took a little time but it was My son wanted a new Jeep Wrangler. I was looking forward to purchase one for him, Daniel made it happened! The process took a little time but it was smooth and achieved. Great salesman, outstanding personality, and customer service. We appreciate you Daniel very much. Thank You! More

Happy Customer Friendly, great customer service and very knowledgeable. Happy to have worked with Daniel will be definitely sending family and friends to Naples Dodg Friendly, great customer service and very knowledgeable. Happy to have worked with Daniel will be definitely sending family and friends to Naples Dodge. Great experience More

No longer suspecious of dealers. A year ago I went to Naples Chrysler Dodge Jeep Ram and the service was terrible and expensive. I was charged for a rotation of tires and that did not A year ago I went to Naples Chrysler Dodge Jeep Ram and the service was terrible and expensive. I was charged for a rotation of tires and that did not happen since the serial numbers on the tires which I had written down were in the same place after the service. Furthermore, the windshield washer on the passenger side was not working because the rubber connector had split. That repair come under my extended warranty with a $100 deductible. The mechanic simply cut off the part that was spit and pushed the remainder back on. The repair did not hold and I had to repair it myself. I was charged the $100 for that repair! I decided that I would not darken the door of that dealer again. Then I heard that the dealership had bought out. So I decided to try it again but this time I only wanted only an oil change. I made an appointment although I was told that I did not have to. A proposed bill was sent to me via the internet which I thought was reasonable. When I went to the cashier to pay the bill it was $50 higher. I asked Sergio what was the difference. I told him about my last experience. To make a long story short I am now a very happy customer because of Sergio's service and understanding. Now, because of Sergio I will return to this dealership for service. I believe that the change of hands was a good one and that currently the management and ownership is operating with an excellent standard of business ethics which I wish more car dealers would adhere to. More

Rhonda is the worst service manger I have ever seen She never got the service done right from first visit and she will refuse to take you car again if you gave her a bad servay. She do not have any idea She never got the service done right from first visit and she will refuse to take you car again if you gave her a bad servay. She do not have any idea about the customer service satisfaction . She will refuse to take you car for non resolved issues More

Very busy but still attentive! I needed a loaner car while mine was in service and at that time Barbra had a full line of new loaners she had to transfer into her fleet witch she ex I needed a loaner car while mine was in service and at that time Barbra had a full line of new loaners she had to transfer into her fleet witch she explained was time consuming witch I understood but she was still very attentive and a good conversationalist. It was a pleasure to meet you barbra. More

Great GM and very helpful I had a chance to meet and speak with the GM about the issues I had with my jeep and there is no doubt he is the GM for a reason very attentive very u I had a chance to meet and speak with the GM about the issues I had with my jeep and there is no doubt he is the GM for a reason very attentive very understanding and great personal skills. Thanks for all your help. More

Had some hiccups, but they fixed them. We love our new car! Had a few issues at the beginning, but were eventually able to straighten them out and we look forward to many years of driving o We love our new car! Had a few issues at the beginning, but were eventually able to straighten them out and we look forward to many years of driving our car. More

Great experience! It was a pleasure purchasing a vehicle will bill! He made the process very simple, easy and stress free. No pressure whatsoever! He was very patient a It was a pleasure purchasing a vehicle will bill! He made the process very simple, easy and stress free. No pressure whatsoever! He was very patient and went above and beyond to get us what we wanted and more! More

Factory Recall I had a Factory Recall for a Software update and this was taken care of by John Woodward. They reprogrammed the computer for the latest update. Back I had a Factory Recall for a Software update and this was taken care of by John Woodward. They reprogrammed the computer for the latest update. Back on the road agin with my Dodge Sprinter. No charges and a pleasant waiting room. Mike More