Naples Chrysler Dodge Jeep Ram

The necessary work was successfully completed on my Pacifica The rating is an overall rating. However, I would rate the Service Department sign-in employees as excellent. I am speaking specifically of John Wo The rating is an overall rating. However, I would rate the Service Department sign-in employees as excellent. I am speaking specifically of John Woodward who carefully analyzed my issues and worked to get them resolved correctly. He is very meticulous about the details and made sure the work was done to my satisfaction. It is a pleasure working with him - 5 star rating. More

Great experience I want to thank Naples dodge for a great experience in purchasing our new Chrysler 300 and a very special thank you to Daniel Ortiz for helping us wit I want to thank Naples dodge for a great experience in purchasing our new Chrysler 300 and a very special thank you to Daniel Ortiz for helping us with an easy and pleasant purchase of our new car. More

Amazing Experience!! We highly recommend Naples Dodge Jeep Chrysler to anyone who's looks for a great dependable vehicle and wonderful Customer service! Joseph Cali was v We highly recommend Naples Dodge Jeep Chrysler to anyone who's looks for a great dependable vehicle and wonderful Customer service! Joseph Cali was very helpful, knowledgeable and got us an amazing deal on our Dodge Ram! More

SERVICE ONLY Best Service Thank you Rudy Vargas and Rhonda always going over and above service I appreciate it. also thank you to Barbara helping me with a car a Best Service Thank you Rudy Vargas and Rhonda always going over and above service I appreciate it. also thank you to Barbara helping me with a car and Andrea when she answers the phone. Would ONLY RECOMMEND SERVICE FROM THIS DEALERSHIP great service in town More

Great Experience Best customer service I have EVER had at a car dealership. Daniel Ortiz was very helpful and knowledgeable he was able to provide me with answers to Best customer service I have EVER had at a car dealership. Daniel Ortiz was very helpful and knowledgeable he was able to provide me with answers to all the questions I had. Thank You Daniel! More

9 Mazda's later.. What can I say about Jim Atashian? He is the best! My husband and I have tried to stay away from Mazda but, we keep going back for more. Jim is the What can I say about Jim Atashian? He is the best! My husband and I have tried to stay away from Mazda but, we keep going back for more. Jim is the best sales person ever. He is patient, kind most of all he is honest. He knows what to say and not to say at times, which keeps the flow of the sale interesting at all times. In fact, we are getting ready to visit Jim for our 10th vehicle in a few months. Can't-Wait!! Jim Atashian you ROCK. See you soon. More

Great Exoerience I have purchased from this dealership. It was a great experience, great price, great service. Steve Durst was excellent to work with. I will purc I have purchased from this dealership. It was a great experience, great price, great service. Steve Durst was excellent to work with. I will purchase from him again. More

Professional, yet personable! Working with Rob Winters on my new Lease was a breeze! He was always professional, yet personable. Rob kept in constant communication and went above a Working with Rob Winters on my new Lease was a breeze! He was always professional, yet personable. Rob kept in constant communication and went above and beyond in a deal with some very atypical circumstances. Rob & Dave turned what could be considered a stressful experience into an extremely smooth one, and I look forward to working with them on additional purchases for many years to come! In regards to vehicles, they are both very knowledgeable on the models and features, and got me into a vehicle that I love - having known nothing about it prior to walking into the dealership! More

jeep warranty issues I have had my jeep in for service for 3 issues within the last 5 months that were covered by the extended warranty I purchased. The first issue took a I have had my jeep in for service for 3 issues within the last 5 months that were covered by the extended warranty I purchased. The first issue took almost 2 weeks to repair due to lack of parts. Unfortunately I was not offered a loaner until after the dealer had it a full week. I would have had no problem with the service if I was offered a loaner much sooner. Once the part was in, the work was done and I have not had an issue with that problem since. The second problem was my radio stopped working. I have 70,000 miles on the jeep and the radio had been replace once already. They told me the radio was bad and ordered a new one. When the new one came in they put it in my jeep but it did not work either, but they left it in the jeep while they ordered a new radio. Well after 2 days, my jeep would not start. Come to find out, the bad radio they installed was drawing on my battery, so my mechanic (not the dealer) pulled the radio fuse until the new radio arrived. This was very frustrating, but Rudy was kind to me and got me taken care of as soon as the radio came in. I discussed this situation with Rhonda and she was kind enough to give me a break on the $100 extended warranty service charge due to problem with he radio and the number of times I had to come tot the dealer. Now during the time I was having problems with he radio, my check engine light kept going on/then off. My mechanic (not the dealer) and my insurance company who monitors my driving performance, picked up that the error was a PE 028, open thermostat. Both my mechanic and the insurance company said this is a minor issue that should be taken care of when you take the jeep in for service. Every time I took the jeep in for the radio issue, the light was off and they said they could not determine the problem. When the light came on for the third time, I took the jeep to the dealer, Rudy checked it immediately and said they could now fix the problem. Rudy was very kind then and when I brought the jeep back in to have the thermostat replaced. Due to the number of times I had been there trying to address this problem, he waived the service fee. He did this on his own and I think this was a fair move to make things good on the dealer's part. I would like to thank him for doing this. I would also like to thank the shuttle drivers Gary and Edmund. They are very pleasant people. More

Parts managers Last Friday I was order some parts manager take care me was very rude and thought I’m idiot.because I was in dirty cloth.????? Maybe I forget take my Last Friday I was order some parts manager take care me was very rude and thought I’m idiot.because I was in dirty cloth.????? Maybe I forget take my gold Rolex-maybe helps. He was completely wrong because he can’t find parts which I need. I no recommend this part department. Robert More