Naples Chrysler Dodge Jeep Ram

Steve Barry did a great job helping me though my purchase process. I would definitely recommend asking for him. There was an issue with My Jeep that was discovered just after delivery. Steve and others at th process. I would definitely recommend asking for him. There was an issue with My Jeep that was discovered just after delivery. Steve and others at the dealership got it fixed right away. More

Steve Barry was extremely helpful. I had been told by a couple different sources that I would be difficult to finance. Well I explained my situation to Steve, and he told me to come on down and we would fi couple different sources that I would be difficult to finance. Well I explained my situation to Steve, and he told me to come on down and we would figure something out. Well I decided to try and a little while later he helped me figure things out and leave in a nice 2017 SUV. Long story short, he's very understanding, motivated, helpful, and patient. Great experience all around!!! More

Our experience was fantastic from Steve our sales person to Patrick in finance. Steve was very professional and knowledgeable about the Ram we bought. Thank you!! to Patrick in finance. Steve was very professional and knowledgeable about the Ram we bought. Thank you!! More

I just had my first service experience with your I just had my first service experience with your dealership and I am very disappointed. My 2018 RAM promaster city is practically new (4500 miles) I just had my first service experience with your dealership and I am very disappointed. My 2018 RAM promaster city is practically new (4500 miles) and my fleet GPS found an error code. Upon investigation I found the problem was a broken wire on an O2 sensor and assumed it would be a warranty repair. I gave all this info over the phone when I made the appointment. When I dropped the car off Tyrone Morgan was very friendly and helpful and told me even with the holiday weekend, he would likely have it ready on July 4. Much to my surprise, I got a call on Saturday saying it would not be covered under warranty and the bill would be almost $500 to replace the sensor. He invited me to stop in and talk with him and the technician, which I gladly did. The technician theorized that the wire was chewed by a rodent. Owning a pest control company, and having 5 other vehicles parked in the same area that have never had rodent damage, even on vehicles parked for extended periods, and there being no droppings or debris, and only a single "bite" I found this to be extremely unlikely. Tyrone helpfully offered to get the service manager. After a few minutes, your service manager came out and said that he just looked at it and it didn't matter if it was a rodent or not, wires are not covered under warranty. I questioned the $500 price tag and asked why this wasn't mentioned when I made the appointment, and he told me he "has to make a profit somehow". When I mentioned I could buy a sensor for under $100 and install should only take 5-10 minutes to unscrew it and put in the new one, he challenged me to do it, he would even give me the tools. When I said ok, but it might take me 15 minutes since I am not a mechanic (although I am a mechanical engineer), he backtracked and said I wouldn't have the computer to reprogram it anyway (upon investigation, no programming is required so that was a lie), but he did offer to drop the price down to only $350. I still felt that was unreasonable because I gave all the info prior to dropping it off and no one told me wires aren't covered. He said he would advise against taking it home without the repair as it could damage the catalytic convertor and he would still hit me with a $120 diagnostic fee so I reluctantly agreed. He said the part was not in stock and would likely have to wait until Tuesday (interesting he challenged me to do it right there a minute ago). Tuesday comes around and I do indeed get another call from always upbeat Tyrone Morgan that the repair was made. When I arrived I asked him if he would kindly return my original sensor since it was my property, repairing a wire is a task I am comfortable with, and I would at least have a spare sensor out of this whole ordeal. He said he would check and let me know. When he pulled the van around he reluctantly admitted that he was told the sensor was sent in on a warranty claim. I reminded him that the service manager refused to cover it under warranty and I just paid $350. His explanation was they sent it in prior to realizing it would not be covered. That is a huge lie. The sensor was still installed in the van when I arrived on Saturday and the service manager refused to cover it. A few things could be happening here. Your service department rewired my sensor and still charged me for a new one, or they did in fact cover it under warranty and charged me anyway, you know since "he has to make a profit somehow". Either of those scenarios are completely unacceptable. On my receipt there is also a $37.43 "disposal fee". Nothing was disposed of unless you threw away a practically new O2 sensor. The only bright spot of my experience was Tyrone. He remained calm and friendly even in a difficult situation and seemed to be trying his best to help. Multiple attempts to contact have not been returned More

Excellent sale associate at Jeep Naples. Knowing the card. Do not hesitate to ask questions to the financing services. Very pleasant and not pushy and not looking at her time. card. Do not hesitate to ask questions to the financing services. Very pleasant and not pushy and not looking at her time. More

Mike was an awesome rep and took great care of me. The part I needed was going to take a while to come in; however, Mike squared me away with a loaner in the meantime. part I needed was going to take a while to come in; however, Mike squared me away with a loaner in the meantime. More

Love the fast service and also staff very polite. Very clean 👌. The waiting room was spaced for social distanceing. All staff I past said good morning. clean 👌. The waiting room was spaced for social distanceing. All staff I past said good morning. More

First off, Steve Walberg was super helpful, friendly, and had a great sense of humor! He was definitely the right person for us to work with!! Also, Naples CDJR was a phenomenal car dealership that I would r had a great sense of humor! He was definitely the right person for us to work with!! Also, Naples CDJR was a phenomenal car dealership that I would recommend to anyone willing to drive for their dream vehicle! Everyone was friendly, the atmosphere was positive, and everything was very clean! More

My service advisor provided the service I needed and kept me posted on what’s going on with my car. He explained details of the service and the cost of the service me posted on what’s going on with my car. He explained details of the service and the cost of the service More

Steve was excellent! We traveled over 3 hours to purchase the car and would gladly make the trip again to work with Steve. Thank you for the great car buying experience! the car and would gladly make the trip again to work with Steve. Thank you for the great car buying experience! More