Naples Chrysler Dodge Jeep Ram

2 visits with about the same nonsense. Scheduled an oil change and tire rotation. Needed fluids filled as that’s what comes with the oil change. Left my jeep there all day. Picked up a Scheduled an oil change and tire rotation. Needed fluids filled as that’s what comes with the oil change. Left my jeep there all day. Picked up and fluids were not checked or filled. Wiper fluid still empty and coolant low. Didn’t notice till the next day so I had to bring it back just to fill fluids. The service guy did give me my next oil change free. Few months later made an appointment for an oil change. Show up at my time and told it’s a 3-4 hour wait time. Geez, for a scheduled appointment. Waited for the shuttle driver to take me home but he was “stuck in traffic running errands”. I was told just to sit and wait which I did but nobody communicates. After waiting for a while, I asked what was going on. Told to wait again but for how long? I asked to speak to the service manager. The associate went and talked to him and she came back and said the manager is gonna get you a rental car and to go to that office. Ok but can I speak to the manager? Felt dismissed. There were multiple customers I heard complaining of the service or appointment time delays. By the time I was almost set with getting the rental, my jeep was pulled around and oil change was completed. No paperwork. I asked for some sort of documentation that I had an oil change and the associate said I’d have to wait for her to finish up something else and she can close out my ticket. The next day I was getting texts from service with a video of a jeep needing a lot of service but it wasn’t even my vehicle. Customer service is horrible at this location. I will not be back. More

Good service, but I was surprised when they charged me just for giving me a diagnosis of my car that everything was fine and I paid for the 4 days of rental thinking that it was covered by the warranty. just for giving me a diagnosis of my car that everything was fine and I paid for the 4 days of rental thinking that it was covered by the warranty. More

Wyatt always get my RAM taken care of right. Thanks for the free tire patch! Thanks for the free tire patch! More

When I walked into the dealership they pushed me off to 4 different people between 2 buildings just to make an appointment. It should be simpler than that. Otherwise staff was friendly and repairs were done different people between 2 buildings just to make an appointment. It should be simpler than that. Otherwise staff was friendly and repairs were done right the first time. More

$500 to replace a headlight bulb that was supposed to be covered by the warranty. Told me labor, bumper has to come off. xx youtubed it and did it myself took me 20 minutes for both headlights and the airfi covered by the warranty. Told me labor, bumper has to come off. xx youtubed it and did it myself took me 20 minutes for both headlights and the airfilter!!! $54 for the top bulbs from auto zone!! More

Always working with Kelli is a pleasure always professional, nice and sweet. Thanks for taking care of us Kelli. professional, nice and sweet. Thanks for taking care of us Kelli. More

I am completely satisfied that the dealership. The entire staff is both knowledgeable and very professional. The entire staff is both knowledgeable and very professional. More

Overall the staff at Jeep were great, especially Wyatt and the mechanic. videos were great. and the mechanic. videos were great. More

Kelli Galanos was great. Very helpful and delivered the car as promised. I highly recommend! Very helpful and delivered the car as promised. I highly recommend! More

Kelli Galanos was very very helpful with my 30K service on My Jeep Grand Cherokee. She was very pleasant & professional. Arranged for a ride when I needed it & kept me informed. Very satisfied with my on My Jeep Grand Cherokee. She was very pleasant & professional. Arranged for a ride when I needed it & kept me informed. Very satisfied with my service by Naples Jeep! More