Naples Acura - Service Center

DO NOT BUY A USED ACURA FROM NAPLES ACURA. Their certified pre-owned cars are not inspected to the standards set by Acura. You will pay for an Acura precision certified, but you won’t be getti Their certified pre-owned cars are not inspected to the standards set by Acura. You will pay for an Acura precision certified, but you won’t be getting one! The service department is run by individuals who will choose to lie and hide issues and will sell you a car with known issues. Issues identified in just two months: 2 warped tires, bent rim, defective sunroof frame that needs complete replacement, useless windshield wipers and missing tire valve caps. Uneven/wobbly ride: after a week or two owning the car, I decided the rough ride was not normal. I brought it back to Naples Acura, which is two hours away from where I live, explained the back tires were vibrating at high speeds, and felt wobbly at low speeds, like one of the tires wasn’t fully round. An independent mechanic local to me had noted “excessive weight on the front left tire which could indicate a bent rim”, I let Naples Acura know this. A tech drove it and said they couldn’t feel anything, they then had me test drive with a tech who said the tires just need to be balanced. Ok, easy fix! 30 minutes later I get a call from service advisor Steve saying to take the loaner home with no explanation. When I asked him what issue they identified and why it couldn’t be fixed today, he refused to tell me what the problem was, only that it was “something with the tires”. No matter how much I pressed him he would not tell me what the issue was, only that he needed to speak to the warranty department and get approval from his service advisor before he could do anything. It was very obvious something was being hidden. Three days later, I received a call that two of my tires were warped, had been replaced and everything was fine now. I had put less than 1000 miles on the car so asked the cause of the tires becoming warped and how that was missed in the inspection, no one could answer this. I asked numerous times if alignment had been checked after having two new tires put on, three separate times I was assured by Steve it had and was perfectly fine and straight. I picked the car up, upon getting on I- 75 noticed the car pulled to the right badly. Took it to my local Acura dealer, within an hour they identified the problem as a bent rim!!! Service manager Bob from Naples called to tell me “all cars pull to the right in florida”, as if after driving for 30 years in Florida I don’t know how road crown works and cannot tell when a car isn’t aligned properly. He repeatedly laughed and scoffed at me when I told him the car was still wobbling and was now pulling, he denied there was a problem even after another Acura dealer had found one! My local dealer had to call Naples themselves, then send the rim out for repair. Sunroof cracking/popping: googled the noise my sunroof was making and readily found information that states this is known issue with RDXs. There is a TSB detailing this issue, which was sent to every Acura dealership. When inspecting the sunroof I noted thick dust on the interior, the sunroof had clearly never been looked at, let alone opened for inspection. The entire panoramic sunroof frame is defective and is currently being replaced. I am without my car yet again. Windshield wipers: looked new but were obviously never tested, were completely nonfunctional when I hit my first rain storm, going 70mph on I-75😖. Had to pull over to wait the rain out as visibility was zero due to the wipers skipping and jumping all over the windshield. Went to an auto zone and spent $70 on new ones. The guys there said it was very obvious the wipers hadn’t been tested or they would have seen an issue immediately. One even said “geez, if they missed something this simple to check I'd be nervous about what else they missed”. Foreshadowing at its finest unfortunately. Missing tire valve cap: easy fix, but yet another example of how poorly this car was “inspected” prior to being sold. More

Ross Levy, the General Manager at Naples Acura, ensures exceptional customer service. His warm demeanor and commitment to excellence create an inviting atmosphere for every visitor. Whether you’re explorin exceptional customer service. His warm demeanor and commitment to excellence create an inviting atmosphere for every visitor. Whether you’re exploring Acura vehicles or seeking assistance, Ross ensures a delightful experience. His dedication resonates with customers, making Naples Acura a place where luxury meets genuine care. 🌟🚗 More

Only got a quote from Larry at this time. He was very responsive with my request which I appreciated a lot. Will make an appointment for said service in the very near future. He was very responsive with my request which I appreciated a lot. Will make an appointment for said service in the very near future. More

It was such a pleasure working with Francesca, she is honest and straightforward and knows her cars. She is very personable and easy to work with. She made the buying experience so smooth. I will definit honest and straightforward and knows her cars. She is very personable and easy to work with. She made the buying experience so smooth. I will definitely recommend her to anyone looking for a new car. More

Service is fantastic, anytime you need them. Larry Surman is simply the best there is Larry Surman is simply the best there is More

Very friendly and accommodating! Definitely made my first time buying a car an easy task. He made the 2 hour drive from West Palm Beach to Naples worth it! time buying a car an easy task. He made the 2 hour drive from West Palm Beach to Naples worth it! More

Honest, sincere and polite are only a few words to describe Larry. Will service my vehicle at Naples Acura as long as he is an employee at this location. describe Larry. Will service my vehicle at Naples Acura as long as he is an employee at this location. More

Purchase of our end of lease 2018 RDX After deciding to purchase our 2018 RDX advanced all wheel drive model with 14,500, and keep it in the family, we wanted a review of warranty options. After deciding to purchase our 2018 RDX advanced all wheel drive model with 14,500, and keep it in the family, we wanted a review of warranty options. Marilou Sullivan gave us an excellent review. We were very pleased with her knowledge and recommendations of our future choices. This a dealership that has employees that value their customers.. More

This experience was amazing, I came in and they immediately helped me get to my Sales Person which was Omar Gonzalez. Omar assisted me every step of the way, spent hours with me trying to figure ev immediately helped me get to my Sales Person which was Omar Gonzalez. Omar assisted me every step of the way, spent hours with me trying to figure everything out for this purchase and was very profesional. Extremely satisfied! More

I was very indecisive about getting a new car because I wanted it to be the perfect one for me. I just recently graduated and I wanted to invest in something I was going to love in the long run. Thanks to wanted it to be the perfect one for me. I just recently graduated and I wanted to invest in something I was going to love in the long run. Thanks to Omar and Marvin, I was able to find that car! They knew exactly what I was looking for and they even went above and beyond to help me get the best possible deal. I walked off of the lot with a used but like brand new car and received superb customer service. They truly cared about where my money was going and for that I am thankful. Next time you’re at Naples Acura, look for Omar or Marvin! Marianne from the finance department was also just as wonderful! She explained everything to me and really went into detail as it was my first time purchasing a car. Thank you for looking out for me! More