Naples Acura

Overall great and friendly service, I was treated as a friend and given a fair deal. The team explained all aspects as went through to make sure I understood. Will recommend. friend and given a fair deal. The team explained all aspects as went through to make sure I understood. Will recommend. More

AFTER MUCH FRUSTRATION LOOKING AT CARS, BEING QUOTED ONE PRICE AND GETTING ANOTHER AT THE END I WAS READY TO SAY THE HECK WITH IT. I TOOK ONE LAST CHANCE AND CALLED ROSS LEVY AT NAPLES ACURA. HE WAS WONDE PRICE AND GETTING ANOTHER AT THE END I WAS READY TO SAY THE HECK WITH IT. I TOOK ONE LAST CHANCE AND CALLED ROSS LEVY AT NAPLES ACURA. HE WAS WONDERFUL! TOOK CARE OF EVERYTHING AND PUT ME IN A NEW CAR. MAX CONIFF WHO DELIVERED THE CAR AND PAPERWORK WAS ANOTHER PLEASANT SURPRISE. A TRUE GENTLEMAN WHO EXPLAINED EVERY DETAIL OF THE CAR. I WILL RECOMMEND NAPLES ACURA AND ROSS AND MAX HIGHLY MLBARBER More

My wife and I were warmly greeted (in the parking lot!) by a Sales Consultant (Norm Johnston). I asked Norm to check the dealership's records, so that I could speak with the individual with whom I had met by a Sales Consultant (Norm Johnston). I asked Norm to check the dealership's records, so that I could speak with the individual with whom I had met approximately eight months earlier. Just at that moment, that individual exited the showroom. He turned out to be the General Manager (Ross Levy). To my amazement, Ross remembered having met me . . . he even remembered the name of the street where I lived! My wife and I spent a considerable amount of time with Ross discussing our trade and purchase/lease options. We selected a new vehicle and negotiated a very fair price. The following day (Sunday), we dropped off our trade in (a 2007 Acura RDX) and picked up our new vehicle (a 2013 RDX). Norm delivered our new car to us and spent as much time as we wanted going over its features and technology. Throughout this process, and in the days following the sale, both Ross and Norm provided OUTSTANDING CUSTOMER SERVICE . . . perhaps the best that I ever experienced! Based upon my previous service experience (with my '07 RDX) and current sales experience, I would recommend Naples Acura enthusiastically, and without reservation. More

I had a wonderful experience with Naples Acura! I was really unhappy in my current vehicle and wanted to get back in to an Acura. I filled out the “what is my car worth” online and had a response from th really unhappy in my current vehicle and wanted to get back in to an Acura. I filled out the “what is my car worth” online and had a response from the dealer within a few minutes. Maxwell Conniff reached out to me and was extremely accommodating and knowledgeable from the beginning! Max stayed late for me to stop in after work to take a look at the car I was interested in. I was even able to take the car home to really experience it. I returned the car the next day and went over all of the numbers and still could not make up my mind. Max sent me home with all the paper work and let me sleep on it. Later that night, I made up my mind and reached out to Max letting him know I was ready to purchase my new Acura. He came in on his day off to sell me my new car! I am so appreciate for the Naples Acura team’s friendliness and flexibility. They made the car buying experience pleasant and painless! More

I have been buying/leasing vehicles for 57 years and have found Bob Nesbitt, Naples Acura and their personal to be most professional and knowledgeable in selling/servicing Acura. I would recommend my friend found Bob Nesbitt, Naples Acura and their personal to be most professional and knowledgeable in selling/servicing Acura. I would recommend my friends and family check them out before buying/leasing a vehicle. Naples Acura is small enough to be friendly and large enough to provide timely quality service to fit my needs Jesse Fritz. I More

I have to start off by honestly saying, I do not enjoy car shopping or the pressures and stresses that come along with it. Mark Mellman definitely made our purchase much more enjoyable. He is an extremely car shopping or the pressures and stresses that come along with it. Mark Mellman definitely made our purchase much more enjoyable. He is an extremely down to earth guy and I would send any friend or family member to see him and know they are getting a good honest deal from an amazing salesman and entire team! I have been dealing with Acura for years and would say that they are the definition of excellence in customer service. Mr. Mellman really did go above and beyond. Thank you for making our experience a great one! More

Let me first say in all my years of buying new vehicles; The Naples Acura manager Ross Levy and Salesperson Norman Johnston were exceptional people to deal with, including the the gentleman who completed th The Naples Acura manager Ross Levy and Salesperson Norman Johnston were exceptional people to deal with, including the the gentleman who completed the financing paperwork (apologize for not remembering his name; he was great)! The buying experience from beginning to end far exceeded all the other dealerships I have ever dealt with. The professionalism and attention to detail were outstanding. I never felt more comfortable with a purchase. Naples Acura truly operates in a “TEAM” environment. I will certainly be passing on my experience to others and look forward to my scheduled service appointment next month. Thank you More

I recently purchased a vehicle from this dealer that I found while browsing online. Although the dealership is located about 40 minutes away from me they were very accommodating, even offering to stay ope found while browsing online. Although the dealership is located about 40 minutes away from me they were very accommodating, even offering to stay open late if I needed them to. The staff was wonderful, especially my salesman Mark Mellman who was extremely helpful and patient. They gave me a great deal on my new car and on my trade-in. On the same day and within a very short time I was driving away in my dream car, making this absolutely the most pleasant car buying experience I've ever had. My car is running great and I would honestly recommend Naples Acura and Mark to everyone! More

My 07 Acura TL with 199025 miles finally broke down on Alligator Alley 20 miles south of Naples. I got towed back to Naples Acura. I was on a business trip to Ft. Lauderdale at the time so this was an ext Alligator Alley 20 miles south of Naples. I got towed back to Naples Acura. I was on a business trip to Ft. Lauderdale at the time so this was an extra bad thing to happen. John Hamel at Acura quickly arranged for a rental car for me to use as all the Acura loaners were not available. He told me to continue on my trip and that he would call later with the prognosis. Later that afternoon John called and and advised of the problem and that it would be about $3000 to fix. I finished my business and returned to Naples Acura the following day. Ross Levy and Mark Mellman took good care of me and had me in a new car and heading home to Sarasota a few hours later. These guys were all very kind and very businesslike, answering all my questions and making sure that everything was covered and that I was happy. Even though I live in Sarasota, I feel certain that I would return to Naples Acura to purchase my next car as well. What a great experience out of a bad situation. Thank you Naples Acura!! Brent Proffitt Sales Manager Diffley-Wright Corp. More

Very friendly and helpful group of people. Low key but informative. Dealership is not so big that you feel lost in it. Pleasure to deal with. informative. Dealership is not so big that you feel lost in it. Pleasure to deal with. More