Naples Acura

Car purchase Fantastic experience. Very happy with purchase and way I was treated. I feel I recieced a fair deal and dealing with Michael (Sparky) was like dealing Fantastic experience. Very happy with purchase and way I was treated. I feel I recieced a fair deal and dealing with Michael (Sparky) was like dealing with a friend. Gregg More

Ease of purchasing a car This experience of purchasing a new car was so easy. Mr. Norman Johnston was so nice and patient with the process. I was only going to look and get This experience of purchasing a new car was so easy. Mr. Norman Johnston was so nice and patient with the process. I was only going to look and get prices of the cars and I ended up purchasing a new 2016 Acura. All this took place Christmas Eve. I never felt rushed or pushed into anything. All the staff at Naples Acura could not be more helpful. Mr. Norman Johnston and the staff are very professional. More

Wonderful Car Buying Experience. Norm Johnson was a pleasure to work with and answered all our questions in a low stress environment. He worked hard to make sure all of our needs we Norm Johnson was a pleasure to work with and answered all our questions in a low stress environment. He worked hard to make sure all of our needs were satisfied. Credit also to Joe Eisenberg who helped out in working out a great deal for us on a new RDX. Anyone in the SW Florida area interested in an Acura MUST make the visit to Acura of Naples. I have bought or leased 7 Acuras in my life in states from MA, VA, FL and Naples of Acura has provided the most customer friendly buying experience! Thanks Guys! More

BEST car buying experience EVER Professional, friendly, and just flat out the best dealership experience. Walked in, walked out 2 hours later with my beautiful CPO TSX! DEFINETLY wil Professional, friendly, and just flat out the best dealership experience. Walked in, walked out 2 hours later with my beautiful CPO TSX! DEFINETLY will be back at Naples Acura. Unlike any other dealership I have been. FIRST CLASS More

new car purchase Just a great expiernce, salesman were so helpful and courteous. The car was explained in full including all options. All paperwork was explained. Thi Just a great expiernce, salesman were so helpful and courteous. The car was explained in full including all options. All paperwork was explained. This is my second Acura at this dealership, just great to deal with More

Poor Customer Service On Thursday, 12/10, I went online to set up an appointment for an oil change for my 2015 TLX. I was intercepted by a chat agent who I asked for pric On Thursday, 12/10, I went online to set up an appointment for an oil change for my 2015 TLX. I was intercepted by a chat agent who I asked for pricing for an oil change. He put me on hold five minutes and when he came back he said he didn’t have that info and took my email and phone number saying he would get right back to me. Before ending the chat I asked what appointments were available , since I was driving to Ft Lauderdale the next day and want the oil changed before the drive. He said he did not have that info either but would get right back to me. As of today, 12/16, I have still never receive a return call from him. I called service directly and made an appointment for today at 1 PM. I assumed it would be like the Infinity dealer where I dropped my car off and a loaner was waiting. This was not the case. When I got there I was sent inside to see Chris Bargnesi. I told his about my poor experience with the chat rep. He seem pretty disinterested, and said they are a third party and he has had others complain about them. He had me sign some paper work and said I should have a seat. I asked how long it would take and he said about an hour and fifteen minutes . I asked about a loner and he look puzzled and said, ‘if I needed one he could see what he could arrange.” I told him never mind that I would walk home and asked if he would call me when the car was ready. He said sure at which point I left. Bottom line is that this experience was nothing like my experience with the Infinity dealer. That service department actually made customers feel as if they cared about the experience each customer had with them! I find the Acura and Infinity to be very similar cars. Both are high quality cars and good values . Given that , the main distinction between the two is the dealership and the Infinity services department is a quantum leap beyond yours. I am writing this in the hope that it might cause you to improve your service department even though I doubt I will ever use it again for anything other than a car wash. Paying a premium price for lackluster customer service makes no sense. More

A very pleasant experience We dealt with Norman Johnston and he made us feel comfortable. Norm made us feel like we were important to him and the whole dealership. There was no We dealt with Norman Johnston and he made us feel comfortable. Norm made us feel like we were important to him and the whole dealership. There was no pressure just very professional competence. He knows the product and everything we asked was fully explained. Everyone else we had contact with was the same way. We certainly recommend Norm and Naples Acura as high quality and caring people. Norm followed up this morning and urged us to contact him or the dealership if we have any questions.Thanks. More

Outstanding service! Cannot say enough good things about our exoerience with Sparky and Dan when recently purchasing our RDX! They were able to locate the exact vehicle I Cannot say enough good things about our exoerience with Sparky and Dan when recently purchasing our RDX! They were able to locate the exact vehicle I was searching for and deliver in a timely manner. The entire purchasing exoerience was outstanding, Both Sparky and Dan were extremely professional, polite, efficient and knowledgeable through the entire process. Customer service goes over above and beyond at this dealership! Was worth driving across the state to take delivery of my new RDX from Naples Acura! Thank you for everything....my red bow on the car upon arrival was a nice touch,too! More

Amazing customer service I dealt with sparky and Dan. When I wasn't sure if I wanted the car sparky allowed me to test drive the car overnight which made the sale! They patien I dealt with sparky and Dan. When I wasn't sure if I wanted the car sparky allowed me to test drive the car overnight which made the sale! They patient, helpful and kind. I felt like I was part of the crew and knew I was getting the best service and prices possible. Thank you gentlemen for everything and I am very happy with my new car More

Putting the "Extra" in Extraordinary Service I have purchased several Acuras from this dealer over the years and regularly bring my cars in to have them serviced as Service Department does an exc I have purchased several Acuras from this dealer over the years and regularly bring my cars in to have them serviced as Service Department does an excellent job of troubleshooting, identifying areas that need attention and completing the work to keep my cars running well. I recently had an unusually challenging situation with my 2009 Acura TSX. Through detailed analysis by Shane Duhaime and his service department team, they were able to identify and resolve this problem, which involved significant adjustments to my engine and other mechanical systems. Throughout the process, Shane and his service consultants maintained a helpful and professional approach in addressing and ultimately repairing my vehicle. They truly made me feel like a valued customer and I am happy to refer them every chance I get! More