Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Nalley BMW
Decatur, GA
318 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 318 reviews
October 16, 2021
Had a five star experience. It was a smooth and quick purchase within 2hrs. Thank you Mustafa and Chuck. I am enjoying my new BMW! Ask for Mustafa, he is very professional, helpful and knowledgeable. I H purchase within 2hrs. Thank you Mustafa and Chuck. I am enjoying my new BMW! Ask for Mustafa, he is very professional, helpful and knowledgeable. I Highly recommend this dealership. More
by SayMun
Employees Worked With
Chuck Hodges
September 11, 2021
I would like give a big thanks to Brandon for his great service he provided me. First off I was a out of state buy from the Texas. I applied online and they straight forward with me about my approval and p service he provided me. First off I was a out of state buy from the Texas. I applied online and they straight forward with me about my approval and paperwork. Process took about a week, mostly because I had a trade it, but it worked out perfectly. They set-up for me to trade in my vehicle at another sister dealerships. I flew out ATL, Brandon pick me up from the airport in the vehicle I was buying. Test drove it, everything good, they already had my paperwork ready for me to sign and drive away. They were missing one key, but they mail me a brand new key next day air. This was my first time ever buying a vehicle out of state. I would buy another vehicle from them and have it ship back this time. I brought a new 2022 white X2 with red interior, I love this car!! More
by onetightagent
Employees Worked With
Camilo Estrada, Brandon Davis
August 10, 2021
Yes, it won't be long until my son returns from Germany. He will contact you directly on the status of stating the car was repaired and over $4300 for the repairs. You've made no attempt to correct. A He will contact you directly on the status of stating the car was repaired and over $4300 for the repairs. You've made no attempt to correct. As Mr Marcellus Duru stated the car has aftermarket parts. Your Dealership should have never attempted to fix the car. BMW of Gwinnett would have been notified to pick it up and serviced correctly with piece of mind. Granted this is how you treat Customers, acknowledging he's an Active Disabled American Veteran also. All paperwork is in order and looking forward to the end of this nightmare of reliability. Sincerely, Walter L Plucinski Sr More
by walter.plucinski.sr
Employees Worked With
Marcellus Duru, Bart Sturm
June 25, 2021
My last experience getting my car serviced there was an exercise in frustration to the point where we had to get the GM of the dealership involved. And here we go again! We're simply trying to schedule a r exercise in frustration to the point where we had to get the GM of the dealership involved. And here we go again! We're simply trying to schedule a routine service appointment and the the appointment setting process a joke. It starts by answering the telephone, which seems to be an ongoing challenge for this place. This is supposed to a high-quality BMW dealership for crying out loud. More
by John R
Employees Worked With
Ashley - I'm unable to reach Cindy Tucker, my desiganted service advisor.
June 21, 2021
I was there on a Friday and promised by the salesperson that if I decided to buy that they could deliver. I had my trade in appraised and it was easy to do over the computer. Saturday comes and I ask to bu that if I decided to buy that they could deliver. I had my trade in appraised and it was easy to do over the computer. Saturday comes and I ask to buy it over the phone/computer and I'm told, "we aren't holding cars on the lot, Saturdays are too busy". This was Jason one of the manager. Then I spoke with CHUCK the GM ( he's a real gem) and explained I would pay for the car on Saturday and they could deliver on Monday. He proceeded to tell me they were too busy and I had my chance when I was there on Friday. I'm so glad I didn't buy from them. I have NEVER had a car dealer refuse to let me buy something, More
by KLG
Employees Worked With
Chuck Hodges, Jason Brown, Lou Lamothe
