Nalley BMW

From the moment we walked in we felt the friendliness of this dealership. We were warmly greeted by the advisor who was friendly, competent, efficient and we never felt pressured. We closed the deal in less this dealership. We were warmly greeted by the advisor who was friendly, competent, efficient and we never felt pressured. We closed the deal in less than one hour. Bravo! More

Mr. Marcus Mullins of Nalley BMW was an exemplary salesman for myself and my family with searching and buying a new car from the Nalley BMW dealership. I Marcus Mullins of Nalley BMW was an exemplary salesman for myself and my family with searching and buying a new car from the Nalley BMW dealership. In seeking to purchase an X6, Mr. Mullins was able to pinpoint the new features and benefits that would be able to suffice for myself and my family as we do like to travel. He is well experienced, well spoken and well-knowledgeable about BMW and cars, in general. I will definitely refer the store and Mr. Marcus Mullins to some of my friends in dealing with a new car. More

I had the pleasure of working with Marcus M for my purchase today and the experience & transaction was VERY smooth as always! Due to the excellent customer service, professionalism and kindness of th purchase today and the experience & transaction was VERY smooth as always! Due to the excellent customer service, professionalism and kindness of the Marcus, not only have a been a repeated customer for years, I've sent multiple references... they've all been thoroughly happy with the service Marcus gives as well, hence why some of them have been repeat customers also. Nalley has an AWESOME representative on their team with what he brings to the lot every day. Marcus, THANK YOU again!!! More

Chris Yarbough provided excellent customer service while I test drove several different vehicles at his dealership. He was very patient and answered my many questions in a very professional manner. He als I test drove several different vehicles at his dealership. He was very patient and answered my many questions in a very professional manner. He also followed-up with a call the next day to see if I had additional questions about the vehicle. Thank you, Chris. Your awesome friendly customer service didn't go unnoticed. More

Awesome customer service! Derrick was attentive to my desires and an effective communicator. Financing was a little painful but we got through in a timely manner. Derrick was attentive to my desires and an effective communicator. Financing was a little painful but we got through in a timely manner. More

Stay Away from this Horrible Dealership! BMW should boot this dealer from the brand. Bad image of BMW. Called 2 wks. ago to get a price on a 2022 X5 M Sport in their inventory. I spoke w/Masun. I let him kn this dealer from the brand. Bad image of BMW. Called 2 wks. ago to get a price on a 2022 X5 M Sport in their inventory. I spoke w/Masun. I let him know I was ready to go with a cash purchase. I was trading my 2019 Mercedes C63 AMG Cabriolet w/title in hand and cash for my balance. Was told Sales Mgr would contact me. Never heard back and ask later get a bs emil quote with 2K in extras. No mention of my trade or USAA discount. Email back and get a 5 word response from Jason. Emil me your trade info..lol. I live in Naples, FL but have a home in Blue Ridge, GA so easy to pick up new car. I purchased a 2022 highly optioned X5 M sport from Germain BMW in Naples this week for strait MSRP with no bs extras, and they gave me strong trade $$, gladly applied USAA discount w/ my code. In addition I will be trading my wife’s 2020 Mercedes AMG for a new BMW. This dealership lost 2 easy sales. They have a GM, GSM, and many sales managers listed on their website. What a joke. Couldn’t even take the time to close 2 easy cash sales..I guess that’s why they have so many 1 star reviews.. will be calling BMW North America to let them know of the bad impression they leave for the BMW brand.. they should be representing Kia or Hyundai not BMW. Sent an email to them letting them know of the bad experience. Never heard back. The owner could obviously care less. More

Terrible service, been having to fix stuff on my car for the past couple months the past couple months More

Last time I was there I had a bad experience it was the worst day of my life. I came to BMW Nalley To have service done on my vehicle. I came in had warranty and I had nothing done to my car. My vehicle wa worst day of my life. I came to BMW Nalley To have service done on my vehicle. I came in had warranty and I had nothing done to my car. My vehicle was off alignment was shaking in the front tires and Needed change oil. I’ll call two days later they said to come pick up the vehicle when I got to the vehicle still the same. He told me that they needed to order parts and tires and he’ll call me in two days. I asked him if the vehicle safe to drive like this he said yes it is safe to drive like that gave me his work. Two days dater my wheel comes off the steering rod on the right passenger front tire broke almost killed me & my uncle driving back from the airport. Ever since then I’ve been trying to get a hold of Mr. Ali. It’s been a struggle. And they say that BMW Has five star ratings and safety. I doubt that. More

Derrick was an amazing salesman. He was so pleasant to work with and he listened to my concerns and answered all of my questions I had about my new car! work with and he listened to my concerns and answered all of my questions I had about my new car! More

Derrick Butts took really good care of me! He listened to all of my concerns and questions all of my concerns and questions More