Nalley BMW

Courteous, friendly and attentive. Nice people, respectful. I enjoyed working with them to purchase my certified used car. Nice people, respectful. I enjoyed working with them to purchase my certified used car. More

From the moment I arrived at my appointment in the service department every person I came in contact with was professional and courteous. Ali was my service representative and he was great notifying m service department every person I came in contact with was professional and courteous. Ali was my service representative and he was great notifying me and working with me to get my car serviced. About an hour later I was sent a video that the technician had done with a detailed description of what my car needed done. That was awesome! My car has only been serviced by BMW from the inside to the outside and I can tell you that I will continue to drive from Buckhead Ga to Decatur Ga to have my car serviced here because my car ran like new. I had quite a bit of work done and it was worth every penny. From Service Manager Steve Jerrell, Ali and everyone else in that department A+. My 2011 BWM 328i Convertible I’ve had for this many years is driving better then it has since I drove it off the BMW lot in Gwinnett. Thank you! More

Derrick was fantastic! Got exactly what I wanted! He was extremely personable and honest! Thanks!!! Got exactly what I wanted! He was extremely personable and honest! Thanks!!! More

I had a great buying experience at Nalley BMW Decatur. My sales experience was very attentive. My sales experience was very attentive. More

Awesome customer service very easy to work with and Derick was absolutely wonderful. Will buy again. Derick was absolutely wonderful. Will buy again. More

We had a very seemless experience at this dealership purchasing a certified used vehicle. The advisor took time explaining all relevant details to us. purchasing a certified used vehicle. The advisor took time explaining all relevant details to us. More

Derrick Butts is the best sales person. He was patient and got the job DONE He was patient and got the job DONE More

Marcus was fantastic. Showed me all the features. not at all a “car salesman experience”— will be a customer for life. X5 drove like a dream. Showed me all the features. not at all a “car salesman experience”— will be a customer for life. X5 drove like a dream. More

Today I had a appointment at 7 am for an oil change. I have a 2014 BMW 428i that have 8900 miles. I drive very little with this car. But the problem wa I indicated an oil changes but after I contacted t I have a 2014 BMW 428i that have 8900 miles. I drive very little with this car. But the problem wa I indicated an oil changes but after I contacted the service advisor, he stated they was doing an inspection however which I didn’t approved. With.that they wrote several things that was needed over a thousand dollars with a car that have 8900 hundred original miles that is garage kept. I personally opinion is that this is a way of extorting money from their customers. Please beware, ask for evidence and share with other customers of this behavior. More

I came in to pre-order the new i4. The process was seamless from test-drive to completing the entire process. Derrick was very informed about the new EV, shared information without be The process was seamless from test-drive to completing the entire process. Derrick was very informed about the new EV, shared information without being asked and was friendly and professional. I’ve been a Nalley customer for years and appreciate the attentiveness to the customer experience. More