
Nalley BMW
Decatur, GA
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Visited in Mid April to look at a used car and felt like they did not appreciate me. The salesman was unfamiliar with the car. The sales manager was arrogant and ill informed. I made an offer that was not a they did not appreciate me. The salesman was unfamiliar with the car. The sales manager was arrogant and ill informed. I made an offer that was not accepted. Yet 3 weeks later the same car was online for less than I had offered. Zero follow up from either the salesman or the sales manager. The only thing that I have heard from Nalley BMW has been the marketing emails that I did not ask for. More
Brandon Davis and Lonnie Andry were incredibly patient and helpful in the buying process. Appreciated being valued as a person - not just a customer. and helpful in the buying process. Appreciated being valued as a person - not just a customer. More
From the moment I arrived at my appointment in the service department every person I came in contact with was professional and courteous. Ali was my service representative and he was great notifying m service department every person I came in contact with was professional and courteous. Ali was my service representative and he was great notifying me and working with me to get my car serviced. About an hour later I was sent a video that the technician had done with a detailed description of what my car needed done. That was awesome! My car has only been serviced by BMW from the inside to the outside and I can tell you that I will continue to drive from Buckhead Ga to Decatur Ga to have my car serviced here because my car ran like new. I had quite a bit of work done and it was worth every penny. From Service Manager Steve Jerrell, Ali and everyone else in that department A+. My 2011 BWM 328i Convertible I’ve had for this many years is driving better then it has since I drove it off the BMW lot in Gwinnett. Thank you! More
We had a very seemless experience at this dealership purchasing a certified used vehicle. The advisor took time explaining all relevant details to us. purchasing a certified used vehicle. The advisor took time explaining all relevant details to us. More