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Nalley BMW
Decatur, GA
318 Reviews
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Showing 318 reviews
July 07, 2023
DISABLED VETERANS BEWARE. .. Let me start by saying, I love BMWs and I was a loyal, repeat customer of Nalley BMW. I've never had a problem with purchasing a car with them and .. Let me start by saying, I love BMWs and I was a loyal, repeat customer of Nalley BMW. I've never had a problem with purchasing a car with them and have even traveled to Georgia several times, while stationed in other states to do business with Marcus at Nalley BMW. It is important to note that I am over the moon with my current purchase, a 2024 convertible. It wasn't until, the overzealous and aggressive warranty pusher, Deon got involved in our transaction that things took a turn for the worse. He went from being flirtatious and friendly, to get out of my office, figure it out on your own... You see, in Georgia when you are a 100% disable veteran and purchase a car, you are exempt from Ad Valorem Tax. The dealership is supposed to verify your disability status and conduct your contract minus the tax. However, when Deon realized he couldn't sell me any more warranties, he told me to go to the tag office and they would do it. For clarity, that means I have to pay interest on a larger amount of money and my payments are higher. I confirmed with him again, are you sure it's the tag office because I know vets who say the dealer does it for them. He assured me that the tag office processing the ad valorem tax was protocol. After visiting the Cobb Tag Office, they told me to go back to Nalley to process the tax because it would take nearly 4 months for them to do it but the dealer could do it immediately. I called Marcus told him and he said that we would have to redo the contract. I have known Marcus for nearly 15 years, bought several cars from him, served in the Marine Corps with his son, so I was extremely disappointed when he called to tell me that there was nothing they could do and subsequently blamed me for the situation. This transaction has caused me thousands of dollars and possibly years of interest. If you are a veteran and entitled to the Georgia Ad Valorem Tax Exemption, proceed with caution when purchasing at Nalley BMW and asked to speak to a general manager to process your contract. More
by BMW Gunny
Employees Worked With
Deon
June 28, 2023
I had the pleasure of meeting Marcus for the first time in May 2020, right in the midst of the COVID-19 pandemic. Despite my initial apprehension and heightened anxiety about interacting with others, Marcu in May 2020, right in the midst of the COVID-19 pandemic. Despite my initial apprehension and heightened anxiety about interacting with others, Marcus went above and beyond to ensure my comfort and safety. He personally delivered my BMW X1 right to my doorstep, which was a surreal but reassuring experience. Marcus's professionalism and care were evident as we followed the necessary precautions outlined by the CDC. We completed all the required paperwork outdoors while maintaining a safe social distance. I must admit, my fear and anxiety levels were quite high, but Marcus's sincerity, empathy, and understanding truly shone through. He made every effort to address my concerns and make me feel at ease throughout the entire process. His genuine concern for my well-being had a profound impact on me. It was clear that Marcus truly cared about providing exceptional service and ensuring a positive experience, despite the challenging circumstances posed by the pandemic. I am grateful for his unwavering commitment to customer satisfaction. Having experienced such outstanding service from Marcus, I made the decision to become a loyal customer of Marcus and Nalley BMW. Today, three years later, I am thrilled to have acquired another BMW X1. Marcus's solid knowledge, genuine care, and exceptional professionalism have consistently impressed me throughout our interactions. I would also like to extend my appreciation to Camilo for his leadership during the COVID-19 pandemic. His commitment to customer safety and well-being, along with his ability to adapt to the unique challenges we faced, made my purchase process back in 2020 even more comfortable and memorable. I would also like to extend my appreciation to Chuck for his leadership, attentive and caring approaches to meet high standard of customers' satisfaction during my current encounter with Nalley BMW. I look forward to embarking on many enjoyable journeys with my BMW X1 and continuing my relationship with Marcus and Nalley BMW. More
by wangd2004
Employees Worked With
Marcus Mullins, Chuck Hodges, Camilo Estrada
June 22, 2023
They tried to get higher rate with my excellent credit and add a lot of things to the invoice, after I didn't accept deal they trying to “help” me with rates and remove a few things from the invoice - I w and add a lot of things to the invoice, after I didn't accept deal they trying to “help” me with rates and remove a few things from the invoice - I was able to pay asking price but they tried to make much more No thank you - not recommended this dealer I bought car from Maryland More
by Finestbm
Employees Worked With
Christopher Yarbough
May 18, 2023
The guy who “runs” the loaner car department is a joke. I was prepared to pay for a new tire after getting a flat in a loaner car. I was told by the some else who called me and was aggressive that I was al I was prepared to pay for a new tire after getting a flat in a loaner car. I was told by the some else who called me and was aggressive that I was all set and they would take care of it. Then I get a call saying where can I send a payment link? So I went in to get clarification. The service manager was too busy to be bothered as he was in a meeting. Shabazz stated I owed the money and that was it. I feel Iike what I was told should have been honored. I have been a customer since 2008, and I’m on my 12 BMW. Nalley has A LOT to learn. #disappointed. They weren’t even ready to take my payment when I arrived. It took 20 minutes before anyone had the paper work ready. And yet I get a call saying they were ready for my money?????? More
by Jbradshaw719
Employees Worked With
SHABAZZ
April 20, 2023
I set up an appointment and told them to call me if the car sold before I drove an hour and a half to see the car so I drove and hour and a half to see the car and when I got there I was told the car was a car sold before I drove an hour and a half to see the car so I drove and hour and a half to see the car and when I got there I was told the car was a loaner car and was not on the property and was told when the car was back I would get a call and to this day I have not heard from anyone at Nalley BMW More
by ahicks61
Employees Worked With
I don’t see the the female
March 28, 2023
Walked in to test drive an i4. Marcus was super helpful; took me for a long Friday afternoon test drive and explained everything about the car with no hard sell whatsoever; recogn Marcus was super helpful; took me for a long Friday afternoon test drive and explained everything about the car with no hard sell whatsoever; recognized that I had already done some research but still had gaps in my knowledge. No pressure like what I had gotten from other dealerships and when I made my decision he kept me appraised of the status of the vehicle until delivery time! More
by eraizes
Employees Worked With
Marcus Mullins
March 15, 2023
Marcus is super knowledgeable, he’s been selling BWWs for a hot minute, total gentleman and wise to his craft. He did not have any below the belt accidents on a tuned M3 test drive which was pretty intense. a hot minute, total gentleman and wise to his craft. He did not have any below the belt accidents on a tuned M3 test drive which was pretty intense. In fact he encouraged more. Regardless of all, my purchasing experience was was 1st class with Nalley BMW in Decatur . Rolled out w the car I wanted. Set an appointment w Marcus, and he will show you the ropes. Well done guys More
by Jhur1000
Employees Worked With
Marcus Mullins, Clifton Austin
February 24, 2023
If you are in the market for a new BMW you need to connect with Marcus at Nalley BMW, best deal and fast/efficient process! You won’t be disappointed with this dealership! connect with Marcus at Nalley BMW, best deal and fast/efficient process! You won’t be disappointed with this dealership! More
by Kimberlywj
Employees Worked With
Marcus Mullins, Thurman Blake
February 22, 2023
This dealership has good customer service. Customer representatives were very professional. They were quick and efficient with get my car ready. Thank you. Customer representatives were very professional. They were quick and efficient with get my car ready. Thank you. More
by ezdixon89
Employees Worked With
Derrick Butts
