Nalley BMW

After only 6 days of purchasing a vehicle from this dealership the truck is completely falling apart excessively vibrating. And can no longer move more than 12mph I called for the salesman to say that dealership the truck is completely falling apart excessively vibrating. And can no longer move more than 12mph I called for the salesman to say that I can’t bring the vehicle in for servicing based on the contract. This is a $60,000 truck btw More

DISABLED VETERANS BEWARE. .. Let me start by saying, I love BMWs and I was a loyal, repeat customer of Nalley BMW. I've never had a problem with purchasing a car with them and .. Let me start by saying, I love BMWs and I was a loyal, repeat customer of Nalley BMW. I've never had a problem with purchasing a car with them and have even traveled to Georgia several times, while stationed in other states to do business with Marcus at Nalley BMW. It is important to note that I am over the moon with my current purchase, a 2024 convertible. It wasn't until, the overzealous and aggressive warranty pusher, Deon got involved in our transaction that things took a turn for the worse. He went from being flirtatious and friendly, to get out of my office, figure it out on your own... You see, in Georgia when you are a 100% disable veteran and purchase a car, you are exempt from Ad Valorem Tax. The dealership is supposed to verify your disability status and conduct your contract minus the tax. However, when Deon realized he couldn't sell me any more warranties, he told me to go to the tag office and they would do it. For clarity, that means I have to pay interest on a larger amount of money and my payments are higher. I confirmed with him again, are you sure it's the tag office because I know vets who say the dealer does it for them. He assured me that the tag office processing the ad valorem tax was protocol. After visiting the Cobb Tag Office, they told me to go back to Nalley to process the tax because it would take nearly 4 months for them to do it but the dealer could do it immediately. I called Marcus told him and he said that we would have to redo the contract. I have known Marcus for nearly 15 years, bought several cars from him, served in the Marine Corps with his son, so I was extremely disappointed when he called to tell me that there was nothing they could do and subsequently blamed me for the situation. This transaction has caused me thousands of dollars and possibly years of interest. If you are a veteran and entitled to the Georgia Ad Valorem Tax Exemption, proceed with caution when purchasing at Nalley BMW and asked to speak to a general manager to process your contract. More

They tried to get higher rate with my excellent credit and add a lot of things to the invoice, after I didn't accept deal they trying to “help” me with rates and remove a few things from the invoice - I w and add a lot of things to the invoice, after I didn't accept deal they trying to “help” me with rates and remove a few things from the invoice - I was able to pay asking price but they tried to make much more No thank you - not recommended this dealer I bought car from Maryland More

The guy who “runs” the loaner car department is a joke. I was prepared to pay for a new tire after getting a flat in a loaner car. I was told by the some else who called me and was aggressive that I was al I was prepared to pay for a new tire after getting a flat in a loaner car. I was told by the some else who called me and was aggressive that I was all set and they would take care of it. Then I get a call saying where can I send a payment link? So I went in to get clarification. The service manager was too busy to be bothered as he was in a meeting. Shabazz stated I owed the money and that was it. I feel Iike what I was told should have been honored. I have been a customer since 2008, and I’m on my 12 BMW. Nalley has A LOT to learn. #disappointed. They weren’t even ready to take my payment when I arrived. It took 20 minutes before anyone had the paper work ready. And yet I get a call saying they were ready for my money?????? More

I set up an appointment and told them to call me if the car sold before I drove an hour and a half to see the car so I drove and hour and a half to see the car and when I got there I was told the car was a car sold before I drove an hour and a half to see the car so I drove and hour and a half to see the car and when I got there I was told the car was a loaner car and was not on the property and was told when the car was back I would get a call and to this day I have not heard from anyone at Nalley BMW More