Nalley BMW

Derek Butts was wonderful! He was easy to work with and did not pressure us. He spent 30 minutes with us after the purchase to set up all the features! Wonderful! He was easy to work with and did not pressure us. He spent 30 minutes with us after the purchase to set up all the features! Wonderful! More

STAY AWAY FROM NALLEY BMW of DECATUR! !! The Service dept is HORRIBLE!! Exactly a year ago I took my 2022 X3 to get its 1st maintaince service. Timothy McGinley the "service advisor" NEVE !! The Service dept is HORRIBLE!! Exactly a year ago I took my 2022 X3 to get its 1st maintaince service. Timothy McGinley the "service advisor" NEVER told me or recommended a wheel alignment. A year later on 9/28/23 I took my car again for the oil/filter change. This time the "service advisor" was Desmond Roberts. Desmond was very unfriendly and racist. He told me my car needed BRAND NEW TIRES LOL. I said the tires look perfectly fine to me and he said based on BMW standards you need NEW TIRES. I told him that nobody told me a year ago about the wheel alignment. I asked him if we can go ahead and do a wheel alignment now and he flat out denied me the service. He said it wasn't worth doing because my car needs New tires. He said I should buy a least 2 new tires and then do the alignment. He also didn't mention that I needed a new wiper, just like they never mentioned the wheel alignment last year. I decided to get a second opinion from 2 reputable tire companies. Both agreed that my tires are in good condition and all I needed was a wheel alignment to make sure the tires will last another 2 years! Desmond Roberts lied to me telling me that I have to buy brand new tires, when in actuality the tires are in good condition. He let me go knowing that my car was in need of a wheel alignment jeopardizing my safety. He DENIED me the alignment service because I didn't want to buy brand new tires on the spot! The lack of customer service from a luxury car dealership is ridiculous! I will never recommend Nalley BMW of Decatur and I will NEVER buy a car from them. More

The whole experience was excellent! Mr Marcus and the finance guy that we had were exceptional. We would do it all over again. Mr Marcus and the finance guy that we had were exceptional. We would do it all over again. More

The Nalley dealership is great. I dealt with them remotely and they handled the transaction flawlessly. I dealt with them remotely and they handled the transaction flawlessly. More

Lou Lamothe and Marcus Mullings were great sales associates to work with. They both were very personable and informative. Kudos to the sales manager, Jason Brown. I felt like he was partnering with associates to work with. They both were very personable and informative. Kudos to the sales manager, Jason Brown. I felt like he was partnering with me on my decision and was vested in ensuring I made the right decision for me. I'm happy that I worked with them again for my transportation needs. More

Went in for text drive. Had a very good experience with Marcus. Very impressed with Marcus’s knowledge of the car and explanations of numerous features, as well as engine pe Had a very good experience with Marcus. Very impressed with Marcus’s knowledge of the car and explanations of numerous features, as well as engine performance tips while driving. More

I had a pleasant experience. Great service. Easy process and a wonderful informative client support was provided. Great service. Easy process and a wonderful informative client support was provided. More

I had the pleasure of meeting Marcus for the first time in May 2020, right in the midst of the COVID-19 pandemic. Despite my initial apprehension and heightened anxiety about interacting with others, Marcu in May 2020, right in the midst of the COVID-19 pandemic. Despite my initial apprehension and heightened anxiety about interacting with others, Marcus went above and beyond to ensure my comfort and safety. He personally delivered my BMW X1 right to my doorstep, which was a surreal but reassuring experience. Marcus's professionalism and care were evident as we followed the necessary precautions outlined by the CDC. We completed all the required paperwork outdoors while maintaining a safe social distance. I must admit, my fear and anxiety levels were quite high, but Marcus's sincerity, empathy, and understanding truly shone through. He made every effort to address my concerns and make me feel at ease throughout the entire process. His genuine concern for my well-being had a profound impact on me. It was clear that Marcus truly cared about providing exceptional service and ensuring a positive experience, despite the challenging circumstances posed by the pandemic. I am grateful for his unwavering commitment to customer satisfaction. Having experienced such outstanding service from Marcus, I made the decision to become a loyal customer of Marcus and Nalley BMW. Today, three years later, I am thrilled to have acquired another BMW X1. Marcus's solid knowledge, genuine care, and exceptional professionalism have consistently impressed me throughout our interactions. I would also like to extend my appreciation to Camilo for his leadership during the COVID-19 pandemic. His commitment to customer safety and well-being, along with his ability to adapt to the unique challenges we faced, made my purchase process back in 2020 even more comfortable and memorable. I would also like to extend my appreciation to Chuck for his leadership, attentive and caring approaches to meet high standard of customers' satisfaction during my current encounter with Nalley BMW. I look forward to embarking on many enjoyable journeys with my BMW X1 and continuing my relationship with Marcus and Nalley BMW. More