Nalley BMW

Let me preface this review by saying that I have owned over 56 cars, over 21 of those have been BMW's. I have bought one or more BMW's from every dealership in Atlanta and have to say that hands down, over 56 cars, over 21 of those have been BMW's. I have bought one or more BMW's from every dealership in Atlanta and have to say that hands down, Nalley BMW and especially Scott Derickson, Tanzir Rafi and Charlie Thompson have consistently time after time gone that extra mile to get me the car that I wanted with a great price, great financing and exceptional customer service. I would recommend (and have) recommend anyone that I know looking for a new or used BMW to these good people. I feel like part of the Nalley BMW family as I am warmly greeted by all staff members on a first name basis (not sure if that's good or bad) :) every time I walk in the dealership. They are consistently GREAT time after time and I cannot say enough good things about them. The few service visits that I have had have always been easy in and easy out and done in an efficient and professional manner. I consider Scott, Tanzir and Charlie good friends after this many purchases. I highly, highly recommend these 3 specifically to any one looking to make a new or used car purchase. Jim Stabler More

I’m very satisfied with my new car, and working with the dealership was a pleasure. This car purchase is by far the most positive experience I’ve had in purchasing a new car over the past 25 years. I used t dealership was a pleasure. This car purchase is by far the most positive experience I’ve had in purchasing a new car over the past 25 years. I used to sell cars a long time ago, and appreciate their level of professionalism and genuine concern in providing the highest level of customer service excellence. They have earned my trust and I look forward to working with them again in the future. More

Could not have been treated better. Great dealership and people.The whole prosess from check out the car online to buying and pick up the car was great. people.The whole prosess from check out the car online to buying and pick up the car was great. More

The above ratings are for Rob Zweig and the dealership on the purchase of my 2011 BMW 335. However, Rene Hesse in Finance is the most incompetent person I've ever encountered at Nalley (this is my 5th BMW fr the purchase of my 2011 BMW 335. However, Rene Hesse in Finance is the most incompetent person I've ever encountered at Nalley (this is my 5th BMW from Chris/Nalley BMW). I atempted to purchase an extended warranty on my 2008 BMW, which I told him was being bought by a friend. He couldn't even print out the warranty. When he finally produced it several days later, I was then informed it would have to be transferred to the purchaser. Then upon checking the transfer requirements, I discovered it couldn't be transferred due to terms listed in the warranty. In other words, he knew I was selling the car to my friend but did not know the product well enough to advise us to purchase this warranty after the car was purchased. Also, he had a very bad attitude...and I've never said this in my life, but my friend and I got the distinct impression that he is homophobic. Rene should not be allowed any contact with Nalley customers! However, after this incident, Rob put me in touch with Kevin Henry and we cancelled the extended warranted and will be repurchasing. As soon as I receive the survey from BMW North America, I plan to advise them as stated above. More

We've know Rob for several years, and whenever we look for a new (or CPO) BMW he goes out of his way to make great recommendations and find the perfect fit new vehicle! Rob has always made our ownership e for a new (or CPO) BMW he goes out of his way to make great recommendations and find the perfect fit new vehicle! Rob has always made our ownership experience delightful, and he's one of the main reasons we do business with Nalley! More

Mr, Harrell was very polite and knowledgeable about the car. He was very patience with me in making my decision. My overall experience was great. I have also told several people about Mr Harrell and Nall car. He was very patience with me in making my decision. My overall experience was great. I have also told several people about Mr Harrell and Nalley BMW. I felt I received a very good price for my car. More

This is the second time I've purchased a BMW through Nalley. The first time was back in 2006 when I bought my 325. I recently went back and worked with the Nalley Sales team to order my 528. The enti Nalley. The first time was back in 2006 when I bought my 325. I recently went back and worked with the Nalley Sales team to order my 528. The entire experience was great. They're very easy to work with...no hassle and always were very attentive to our needs. More

Ken was extremely helpful, knowledgeable, and Ken was extremely helpful, knowledgeable, and significantly more pleasant to work with than any of the "competitor" Atlanta dealerships we visited p Ken was extremely helpful, knowledgeable, and significantly more pleasant to work with than any of the "competitor" Atlanta dealerships we visited prior to ending at Nalley. He made the process fun and streamlined. We felt that the pricing was very fair and did not involve frustrating haggle back and forth. Definitely ask for Ken if you go to Nalley BMW!! More

I had a wonderful experience with Nalley BMW. In the beginning, there was some confusion because I setup an appointment to test a particular car on line. When I got there, the car had been sold. To say beginning, there was some confusion because I setup an appointment to test a particular car on line. When I got there, the car had been sold. To say the least, I was a little frustrated but Ken worked with me to find something else and he helped me with the price. More

This was one of the best car buying experiences I've had. The process didn't take all day like some new car buying experiences. They were very friendly, honest, and got me what I wanted. There was no pres The process didn't take all day like some new car buying experiences. They were very friendly, honest, and got me what I wanted. There was no pressure to purchase anything. I had several questions, some I asked again and again, but they were patient and answered every one of them. This was great! More