Nalley BMW

My experience was great. Erron was very patient and courteous. He made my experience at Nalley one of the best experiences I've ever had at any service department. He exemplified "SERVICE EXCELLENCE". courteous. He made my experience at Nalley one of the best experiences I've ever had at any service department. He exemplified "SERVICE EXCELLENCE". Job well done!! More

Sean is a very "real" person who is 100% accurate on his follow-up and the best part, he actually listened and answered all the questions I had. A true asset to this dealership! accurate on his follow-up and the best part, he actually listened and answered all the questions I had. A true asset to this dealership! More

Everyone was friendly and helpful from the time I entered the dealership until I left with a new car. Arthur worked diligently to find a vehicle that I wanted and was very pleasant to deal with as were Thad the dealership until I left with a new car. Arthur worked diligently to find a vehicle that I wanted and was very pleasant to deal with as were Thad Flowers, Willie James and Richi Whitlow. It was a great overall experience from start to finish. More

Justin is the best I've ever been associated with. He is a huge asset to Nalley BMW and is someone I can always rely on. a huge asset to Nalley BMW and is someone I can always rely on. More

The service provided by Justin was excellent, including providing me with information about a near-future tire replacement and pricing. Coffee and pastry was provided during the wait and the free wifi mad providing me with information about a near-future tire replacement and pricing. Coffee and pastry was provided during the wait and the free wifi made working remote a breeze. More

As always my experience was great as well as the customer service. My service person, Ramses Blalock, is always very professional, helpful, and pleasant. I am enjoying being a BMW owner and can't imagine o service. My service person, Ramses Blalock, is always very professional, helpful, and pleasant. I am enjoying being a BMW owner and can't imagine owning any other vehicle. More

Let me preface this review by saying that I have owned over 56 cars, over 21 of those have been BMW's. I have bought one or more BMW's from every dealership in Atlanta and have to say that hands down, over 56 cars, over 21 of those have been BMW's. I have bought one or more BMW's from every dealership in Atlanta and have to say that hands down, Nalley BMW and especially Scott Derickson, Tanzir Rafi and Charlie Thompson have consistently time after time gone that extra mile to get me the car that I wanted with a great price, great financing and exceptional customer service. I would recommend (and have) recommend anyone that I know looking for a new or used BMW to these good people. I feel like part of the Nalley BMW family as I am warmly greeted by all staff members on a first name basis (not sure if that's good or bad) :) every time I walk in the dealership. They are consistently GREAT time after time and I cannot say enough good things about them. The few service visits that I have had have always been easy in and easy out and done in an efficient and professional manner. I consider Scott, Tanzir and Charlie good friends after this many purchases. I highly, highly recommend these 3 specifically to any one looking to make a new or used car purchase. Jim Stabler More

I’m very satisfied with my new car, and working with the dealership was a pleasure. This car purchase is by far the most positive experience I’ve had in purchasing a new car over the past 25 years. I used t dealership was a pleasure. This car purchase is by far the most positive experience I’ve had in purchasing a new car over the past 25 years. I used to sell cars a long time ago, and appreciate their level of professionalism and genuine concern in providing the highest level of customer service excellence. They have earned my trust and I look forward to working with them again in the future. More

Could not have been treated better. Great dealership and people.The whole prosess from check out the car online to buying and pick up the car was great. people.The whole prosess from check out the car online to buying and pick up the car was great. More

The above ratings are for Rob Zweig and the dealership on the purchase of my 2011 BMW 335. However, Rene Hesse in Finance is the most incompetent person I've ever encountered at Nalley (this is my 5th BMW fr the purchase of my 2011 BMW 335. However, Rene Hesse in Finance is the most incompetent person I've ever encountered at Nalley (this is my 5th BMW from Chris/Nalley BMW). I atempted to purchase an extended warranty on my 2008 BMW, which I told him was being bought by a friend. He couldn't even print out the warranty. When he finally produced it several days later, I was then informed it would have to be transferred to the purchaser. Then upon checking the transfer requirements, I discovered it couldn't be transferred due to terms listed in the warranty. In other words, he knew I was selling the car to my friend but did not know the product well enough to advise us to purchase this warranty after the car was purchased. Also, he had a very bad attitude...and I've never said this in my life, but my friend and I got the distinct impression that he is homophobic. Rene should not be allowed any contact with Nalley customers! However, after this incident, Rob put me in touch with Kevin Henry and we cancelled the extended warranted and will be repurchasing. As soon as I receive the survey from BMW North America, I plan to advise them as stated above. More