Nalley BMW

We purchased our new BMW 528i Xdrive from Nalley based on three factors: 1. Working with Felicia was the best experience I have ever had talking with a car sales person; she was polite, quick to respond v three factors: 1. Working with Felicia was the best experience I have ever had talking with a car sales person; she was polite, quick to respond via email or phone, fair in her prices, and a true honest agent. I have purchased three new vehicles and Felicia is, by far, the best agent I have had the pleasure to deal with. I have already recommended her to two of my close friends. 2. Nalley BMW was the most effective BMW dealership team that we saw based on our work with four other dealers in the South Carolina, North Carolina, and Georgia area. 3. Nalley had the car that we wanted. My rating here reflects my review above. More

This is the second time in two months I brought me car in for a oil leak. I felt as if they was doing me a favor by looking at my car. This is the worst service I ever had at a car dealership. I purchased for a oil leak. I felt as if they was doing me a favor by looking at my car. This is the worst service I ever had at a car dealership. I purchased a used BMW to see if I would like the car prior to me getting a new one. I really like the car, but I would have to find another service department to work on it. I currently have a Lexus and they give excellent customer service. Very disappointed in the BMW dealership in Decatur. More

When you own a luxury brand vehicle there is a certain expectation you have when taking your baby "vehicle" in for service. You 1 want to be treated with respect, 2 want to feel important, 3 want to feel expectation you have when taking your baby "vehicle" in for service. You 1 want to be treated with respect, 2 want to feel important, 3 want to feel that your time is valued and respected. With the latest visit to Nalley BMW they did all three. From the moment I called my sales rep to refer me to the service department, to the time I drove off with my car 4 days later it was and absolute pleasure. Ahmad always kept me up to date about my car situation and what was being done to it. Once it was determined that the required fix would take more than 3 hours I had a loaner car given to me and I was able to return to my normal routine in a heartbeat. This is how luxury car owners should be treated. More

Best experience overall at nalley BMW compared with other BMW dealerships. Everyone was friendly and Marcus Mullins was very helpful. I will recommend friends and family to nalley in the future. Thank you BMW dealerships. Everyone was friendly and Marcus Mullins was very helpful. I will recommend friends and family to nalley in the future. Thank you! More

I have had several BMW's over the years, but we recently purchased our first "pre-owned" BMW and wanted to have it inspected by a certified BMW mechanic, as well as have an oil change that was comi recently purchased our first "pre-owned" BMW and wanted to have it inspected by a certified BMW mechanic, as well as have an oil change that was coming up performed. Before we had the opportunity to do so, the car began sending messages that the battery was discharging when stopped. I immediately made an appointment at Nalley because it was closer to my office than United, where I had purchased my other BMWs. I am so glad that I did! My service rep was so helpful and went beyond my expectations to not only explain what was needed, but helped me with several things that I was still unfamiliar with about my car. I was greeted upon arrival by several and treated with the greatest of respect during my visit. I did not purchase my car at Nalley, but when I am in the market again, they will be my first stop. Especially if their sales team is anywhere near the caliber of the Service Advisors and staff. Thank you, Bevan Doyle, for a great experience! More

I went in the dealership thinking that I was going to have the same bad experience that I had at South Atlanta BMW because noone had notice us or asked if we needed any help then this little skinny guy ( have the same bad experience that I had at South Atlanta BMW because noone had notice us or asked if we needed any help then this little skinny guy (Marquis Warner ) came over with this Very postive attitude asked could he help me. I then told him I don't want to waste your time or mine they said my credit is not that good. He said let just look at some cars and we can see what we can do. He show several 328i BMW and I had seen one on line I show him the picture he than located it adn took me on a test drive. We can back to dealership and we went to check my credit when he can back he said I don't who they are but you have been approve to purchase a car. He than said let go out and find you a car as I was coming out there was a black 2012 328i in the showroom and I asked he about it. Marquis was like a breath of fresh air he proceceed to explain everyhing abount this car. He was kind enough to show me the whole dealership from where I would bring my car to have it wash to where the cars was repaired to meet the other co-worker from customer service on. After completing my paperwork and that me to finance I could see him polishing my car though the window of the finance office. The finane person Will was very nice also. But once I finish my paperwork Marquis took me to school he set in MY CAR and expalined every feature it was he has already pre-program some of my application. I could go on and on about Marquis I just Thanks God that I had the the chance to experience a Nice , Professional, Courteous person as Marquis Warner. MY HAT'S OFF TO YOU MARQUIS. THANKS YOU FOR ALL YOUR KINDNESS!!!!!!!!!!!!!!!! BRENDA YOUNG More

Every time I come to Nalley BMW, it is one of the best things that happens to me that day. The service is prompt, expert and affordable. And the people I come in contact with are the best. We live in D things that happens to me that day. The service is prompt, expert and affordable. And the people I come in contact with are the best. We live in Decatur, so they are very convenient. But I wouldn't be opposed to go soemwhere else if it weren't for the fact they are the best in every way we need them to be. More

Do not buy your car here. This is truely a horrible place to do business with. They do not respect your time and on what they promise you. I called in advance negotiate a price with them and we came upon an to do business with. They do not respect your time and on what they promise you. I called in advance negotiate a price with them and we came upon an agreement. They even email me the buyer order and said everything is done as stated. When I called the dealership and asked to see what I need to bring in with me b/c I have a long drive ahead and want to be out of there in an hour. They told me that I don't need anything and promise me that I will be done in an hour. When I arrived all of a sudden I needed additional paperwork, and instead of working with me so I can fax back proof that I own a BMW; I had to wait over 5 hours to get everything done and ended up paying a higher price. If I knew on what I had to bring in I would have had all of my paperwork there that day. The sale staffs here, don't even know about their product. After I bought my car, I asked them how to operate my car and they don't even know half of the features. To spend $80k for a car, this is definetly the wrong place. I got in a car accident the day I bought my car, and I called the dealership b/c I am not familiar with BMW roadside assistance. My sales consultant told me that someone will call me back and help me out. Still nothing. I called their finance department now 3 weeks into my purchase to check to see if they ever payoff my trade auto loan. I left them 3 messages and still no return phone call. Again, stay way from this place. All they want is your money and they will never care about the customer. More