
Nalley BMW
Decatur, GA
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I dropped by BMW 745LI off to this location due to a check engine light on December 16th 2013 for repairs. On December 20th, I was told that my vehicle was ready for pickup. Upon driving home the check check engine light on December 16th 2013 for repairs. On December 20th, I was told that my vehicle was ready for pickup. Upon driving home the check engine light came back on less than 20 miles from the dealership. I returned to the dealership and was put into a loaner vehicle (Good). On the 23rd of December I was phoned again telling me that my BMW was ready for pickup and before even leaving the service department the check engine light came back on again. Again I was placed in a loaner (Good). This BMW dealer is 2 hours round trip from my home, so now I have racked up 4 hours in trip time to this dealer for repeated repair failures. On, the 1st of January 2014, the service loaner broke down, due to a check engine light also, but after sitting and waiting for the tow truck for about 1 hour the vehicle finally started. On January 2, 2014, I was called again to come in and pick up my BMW 745LI, again the same issue with the loaner car, will not start after fueling the vehicle (Bad). I finally made it to the dealership, only to find out that my car key was missing and paperwork was nowhere to be found. I was greeted by Ramses Blalock and made him aware of my situation, he was very unhelpful and was very unwilling to help and his only solution was to come back the next day. I informed him that I had drove 1 hour to this service location and it was now 8:00 p.m.. If it was not efforts of another gentleman, from the vehicle loaner department, I would not have recieved my vehicle. ( I thank him greatly for his efforts). Upon leaving the facility I noticed that my vehicle was on reserve fuel, I know when I brought my vehicle in to this service department, my fuel capacity was three quarters of a tank, so my question is, what service deaprtment performs repairs and drives your vehicle until empty and gives it back to their customer (Bad). Also my truck carpet look like the sevice tech laid parts in my trunk and my trunk carpet has oil and grease stains. Also, I did not receive the carwash that I was promised. Overall, I can say my original servcie advisor Steve Sawtelle was very professional and pleasant to deal with, throughout this whole ordeal, and I will rate his service 5 stars. This service visit has been the worst that I have ever experience while owning my BMW, and I would not recommend this type of service to anyone. More
Best experience overall at nalley BMW compared with other BMW dealerships. Everyone was friendly and Marcus Mullins was very helpful. I will recommend friends and family to nalley in the future. Thank you BMW dealerships. Everyone was friendly and Marcus Mullins was very helpful. I will recommend friends and family to nalley in the future. Thank you! More
I have had several BMW's over the years, but we recently purchased our first "pre-owned" BMW and wanted to have it inspected by a certified BMW mechanic, as well as have an oil change that was comi recently purchased our first "pre-owned" BMW and wanted to have it inspected by a certified BMW mechanic, as well as have an oil change that was coming up performed. Before we had the opportunity to do so, the car began sending messages that the battery was discharging when stopped. I immediately made an appointment at Nalley because it was closer to my office than United, where I had purchased my other BMWs. I am so glad that I did! My service rep was so helpful and went beyond my expectations to not only explain what was needed, but helped me with several things that I was still unfamiliar with about my car. I was greeted upon arrival by several and treated with the greatest of respect during my visit. I did not purchase my car at Nalley, but when I am in the market again, they will be my first stop. Especially if their sales team is anywhere near the caliber of the Service Advisors and staff. Thank you, Bevan Doyle, for a great experience! More
I went in the dealership thinking that I was going to have the same bad experience that I had at South Atlanta BMW because noone had notice us or asked if we needed any help then this little skinny guy ( have the same bad experience that I had at South Atlanta BMW because noone had notice us or asked if we needed any help then this little skinny guy (Marquis Warner ) came over with this Very postive attitude asked could he help me. I then told him I don't want to waste your time or mine they said my credit is not that good. He said let just look at some cars and we can see what we can do. He show several 328i BMW and I had seen one on line I show him the picture he than located it adn took me on a test drive. We can back to dealership and we went to check my credit when he can back he said I don't who they are but you have been approve to purchase a car. He than said let go out and find you a car as I was coming out there was a black 2012 328i in the showroom and I asked he about it. Marquis was like a breath of fresh air he proceceed to explain everyhing abount this car. He was kind enough to show me the whole dealership from where I would bring my car to have it wash to where the cars was repaired to meet the other co-worker from customer service on. After completing my paperwork and that me to finance I could see him polishing my car though the window of the finance office. The finane person Will was very nice also. But once I finish my paperwork Marquis took me to school he set in MY CAR and expalined every feature it was he has already pre-program some of my application. I could go on and on about Marquis I just Thanks God that I had the the chance to experience a Nice , Professional, Courteous person as Marquis Warner. MY HAT'S OFF TO YOU MARQUIS. THANKS YOU FOR ALL YOUR KINDNESS!!!!!!!!!!!!!!!! BRENDA YOUNG More
Every time I come to Nalley BMW, it is one of the best things that happens to me that day. The service is prompt, expert and affordable. And the people I come in contact with are the best. We live in D things that happens to me that day. The service is prompt, expert and affordable. And the people I come in contact with are the best. We live in Decatur, so they are very convenient. But I wouldn't be opposed to go soemwhere else if it weren't for the fact they are the best in every way we need them to be. More
Do not buy your car here. This is truely a horrible place to do business with. They do not respect your time and on what they promise you. I called in advance negotiate a price with them and we came upon an to do business with. They do not respect your time and on what they promise you. I called in advance negotiate a price with them and we came upon an agreement. They even email me the buyer order and said everything is done as stated. When I called the dealership and asked to see what I need to bring in with me b/c I have a long drive ahead and want to be out of there in an hour. They told me that I don't need anything and promise me that I will be done in an hour. When I arrived all of a sudden I needed additional paperwork, and instead of working with me so I can fax back proof that I own a BMW; I had to wait over 5 hours to get everything done and ended up paying a higher price. If I knew on what I had to bring in I would have had all of my paperwork there that day. The sale staffs here, don't even know about their product. After I bought my car, I asked them how to operate my car and they don't even know half of the features. To spend $80k for a car, this is definetly the wrong place. I got in a car accident the day I bought my car, and I called the dealership b/c I am not familiar with BMW roadside assistance. My sales consultant told me that someone will call me back and help me out. Still nothing. I called their finance department now 3 weeks into my purchase to check to see if they ever payoff my trade auto loan. I left them 3 messages and still no return phone call. Again, stay way from this place. All they want is your money and they will never care about the customer. More
Wow! What a great buying experience. Just bought a 550i. Felicia, Richi and Chris were awesome. The customer service was great, the pricing was fantastic and the time to complete purchase was nomina 550i. Felicia, Richi and Chris were awesome. The customer service was great, the pricing was fantastic and the time to complete purchase was nominal. They beat all other Atlanta area dealers by a huge margin in price. If you are in the market for a BMW, you MUST visit Nalley. More
Erron once again surpassed my expectaions. He continually demonstates his professional understanding of impecable customer service, and will have me as a life long customer! continually demonstates his professional understanding of impecable customer service, and will have me as a life long customer! More
Jamal and the Nalley team are extremely courteous and professional. They offered a very reasonable no-haggle price on a new 2013 3-series and did not up-sell or add any extras just to increase their mar professional. They offered a very reasonable no-haggle price on a new 2013 3-series and did not up-sell or add any extras just to increase their margins. I did not get the same courtesy from other Atlanta BMW dealers who made it clear they just wanted to make money and didn't care too much about my needs and concerns. I ended up buying an Audi simply because it fit my personal needs better, but inspite of this Jamal remained courteous and answered my follow up questions . I will go back here when I'm looking to switch my current second car. - Aug 2012. More
The staff here is exceptional. They always go above and beyond to help you. Even the Service manager is not opposed to meeting with you and is very helpful as well. I recommend anyone with a BMW to visit h beyond to help you. Even the Service manager is not opposed to meeting with you and is very helpful as well. I recommend anyone with a BMW to visit here More