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Nalley BMW

Decatur, GA

4.4
322 Reviews

1606 Church St

Decatur, GA

30033

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Showing 322 reviews

January 03, 2014

I dropped by BMW 745LI off to this location due to a check engine light on December 16th 2013 for repairs. On December 20th, I was told that my vehicle was ready for pickup. Upon driving home the check More

by VincientMcNeil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve Sawtelle
December 31, 2013

Best experience overall at nalley BMW compared with other BMW dealerships. Everyone was friendly and Marcus Mullins was very helpful. I will recommend friends and family to nalley in the future. Thank you More

by valeriemcclellan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus Mullins , Marcus Mullins
Jan 02, 2014 -

Nalley BMW responded

I want everyone who visits Nalley BMW to feel fully satisfied with their experience so I am grateful you took the time to leave your positive feedback. I am glad that Marcus was able to make you feel confident and comfortable. If there is anything we can do to be of service again soon, please let us know! Best, Daniel Bellemare General Manager

Jan 02, 2014 -

Nalley BMW responded

I want everyone who visits Nalley BMW to feel fully satisfied with their experience so I am grateful you took the time to leave your positive feedback. I am glad that Marcus was able to make you feel confident and comfortable. If there is anything we can do to be of service again soon, please let us know! Best, Daniel Bellemare General Manager

November 06, 2013

I have had several BMW's over the years, but we recently purchased our first "pre-owned" BMW and wanted to have it inspected by a certified BMW mechanic, as well as have an oil change that was comi More

by kcmaxey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 06, 2013 -

Nalley BMW responded

I am glad to hear that my team was able to give you the opportunity to show you the Nalley difference. I am always happy when we are able to help a customer understand their car better and build their trust. You are a part of the Nalley family regardless of the way you came to us. We look forward to working with you again. Thank you, Daniel Bellemare General Manager

November 04, 2013

I went in the dealership thinking that I was going to have the same bad experience that I had at South Atlanta BMW because noone had notice us or asked if we needed any help then this little skinny guy ( More

by by328
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
MARQUIS WARNER
Nov 04, 2013 -

Nalley BMW responded

Brenda, I am thrilled to hear that Marquis found you and was able to change your beliefs about shopping for a BMW. While he did take the time to show you around your car and our dealership, if you find you have additional concerns, please do not hesitate to let us know. We are glad you found your way to your new BMW home! Thank you for your business, Daniel Bellemare General Manager

September 23, 2013

Every time I come to Nalley BMW, it is one of the best things that happens to me that day. The service is prompt, expert and affordable. And the people I come in contact with are the best. We live in D More

by cbowen48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus Mullins, Richi Whitlow
Sep 24, 2013 -

Nalley BMW responded

Thank you for the wonderful review! We strive for complete customer satisfaction so I am thrilled to hear that Nalley BMW is a bright spot in your day. We look forward to brightening your day again the next time you need us, do not hesitate to let us know how we can help! Thank you for your business, Daniel Bellemare General Manager

July 03, 2013

Do not buy your car here. This is truely a horrible place to do business with. They do not respect your time and on what they promise you. I called in advance negotiate a price with them and we came upon an More

by huynh1983
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Felicia
Jul 16, 2013 -

Nalley BMW responded

Thank you for taking the time to leave feedback about your recent experience at our dealership, but more importantly for bringing these concerns to my attention. Providing our customers with the best service on each and every visit to our store is something that we feel passionately about. As such, we never want someone to feel like we did not honor their time, provided incorrect information, or perhaps worst of all, that we did not address their vehicle needs professionally and courteously. For these reasons, I would appreciate the opportunity to speak with you to address the situation more specifically, make things right, and restore your faith in our dealership. Please give me a call at 404-994-4329. My apologies that these events occurred, and I truly look forward to speaking with you. Best regards, Willie James, General Sales Manager

February 23, 2013

Wow! What a great buying experience. Just bought a 550i. Felicia, Richi and Chris were awesome. The customer service was great, the pricing was fantastic and the time to complete purchase was nomina More

by bmwnewbie123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Felicia, Chris and Richi, Richi Whitlow
January 10, 2013

Erron once again surpassed my expectaions. He continually demonstates his professional understanding of impecable customer service, and will have me as a life long customer! More

by kngkur
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erron Hudson, Erron Hudson
September 13, 2012

Jamal and the Nalley team are extremely courteous and professional. They offered a very reasonable no-haggle price on a new 2013 3-series and did not up-sell or add any extras just to increase their mar More

by videsidood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamal Lambo
September 07, 2012

The staff here is exceptional. They always go above and beyond to help you. Even the Service manager is not opposed to meeting with you and is very helpful as well. I recommend anyone with a BMW to visit h More

by mshodges262012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erron Hudson, Erron Hudson
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